Data Entry Quality Control
Resume:
Berster Ng
**********@*****.*** / 925-***-**** / Manteca, CA
http://www.linkedin.com/pub.berster-ng/24/424/2a3
SUMMARY
Dedicated professional with 37 years of experience in financial documentation, seeking a Loan Servicing or Processing role. Proficient in systematic archiving, data entry accuracy, and maintaining meticulous records. Skilled in enhancing data processing efficiency, quality control and Customer Service.
WORK EXPERIENCE
Office Professional
Managed a diverse range of administrative tasks to ensure seamless operations within the office environment, including handling correspondence, organizing files, scheduling appointments, and providing exemplary support to team members and management.
Fremont Bank Livermore, CA
Commercial Loan Servicing Specialist 2014 - 2024
Conduct comprehensive reviews of colleagues’ work to ensure accuracy and compliance with company standards.
Maintain an Error Log to document and track discrepancies, facilitating the rectification process and quality control.
Verify final loan documentation for completeness and accuracy, followed by systematic archiving withing the Document Management System.
Provide prompt and knowledgeable customer support to both internal and external stakeholders, resolving inquiries and handling communications effectively,
Managed electronic documentation processes, including accurate data entry into FISERVE Navigator and the organization of records into designated repositories for review and archival purposes.
Markun, Zusman & Compton, LLP San Francisco, CA
Records Clerk 2010 – 2012
Organized and maintained legal files, including Correspondences Discoveries, and Pleadings, enhancing the safety and efficiency of the workplace.
Coordinated with attorneys to confirm case status adherence to closure conditions and prepared documentation for offsite storage, optimizing file room space management.
Conducted file audits for accuracy and developed standardized forms for various legal processes, streamlining case retrieval and bolstering attorney productivity.
Bank of the West Walnut Creek, CA
Senior Construction Loan Servicing Representative 2002 – 2009
Conducted thorough research and resolution of general ledger account discrepancies, facilitating accurate financial reporting to senior management.
Designed and implemented a streamlined process for handling general ledger entries, enhancing productivity and data accuracy.
Collaborated with clients to address inquiries and issues related to payments schedules and loan servicing, maintaining high standards of customer satisfaction and account standing.
Performed audits on team members’ work to ensure precision in loan administration, contributing to the integrity of construction loan systems and client relations.
Construction Loan Processing Service Representative 1997 – 2002
Processed fundings and payment data using the AFS Loan System, enhancing processing efficiency and productivity.
Managed the preparation and transition of paid loans for reconveyances and offsite storage, freeing up space for active loan files.
Organized documents for offsite storage and meticulously updated loan and code information in the dedicated loan system, ensuring data accuracy.
Facilitated accurate reporting by maintaining precise loan documentation, supporting informed decision making by senior management.
Senior Construction Loan Processor 1994 – 1997
Reviewed complex contracts and loan documents, ensuring accuracy and compliance with loan specifications for major financial transactions, no bought and sold loans.
Conducted thorough analysis of divisional product codes to maintain accurate reporting, facilitating informed decision making by senior management.
Managed the accurate upload of loan data into the Commercial Loan System, contributing to streamlined reporting processes and enhanced strategic planning.
Enhanced analytical and problem-solving capabilities, successfully identifying and mitigating errors, thereby improving overall productivity and operational efficiency.
Senior Wire Transfer Clerk III 1987 – 1994
Streamlined departmental processes and restructured the work environment, enhancing overall processing efficiency for the team.
Executed accurate and timely money and wire transfers using Fedline II and S.W.I.F.T. currency systems, ensuring customer transactions adhered to different global time zones.
Enhanced team proficiency by delivering comprehensive training on equipment operations, safety protocols, and departmental procedures, which bolstered staff confidence and knowledge.
Managed inventory and file coordination, maintaining meticulous record organization and facilitating the transfer of inactive files to offsite storage for improved departmental use of space.
Union Bank, N.A San Francisco, CA
Work Coordinator / Assistant Supervisor 1978- 1987
Coordinated team operations, ensuring optimal scheduling, conflict resolution, and performance evaluations for a group of 5-8 members.
Led a systems upgrade initiative, conducting cost-benefits analysis and researching technological solutions to enhance data storage and processing capabilities, resulting in increased efficiency and cost savings.
Reorganized the Communications department, streamlining the workspace and implementing organizational systems to boost overall productivity.
Formulated and instituted new procedural standards, minimizing procedural overlap and accelerating task completion, while also managing critical money transfer systems.
EDUCATION
City College of San Francisco San Francisco, CA
Business Administration 1977 – 1980
CERTIFICATIONS
National Professional Certification in Customer Service Oakley, CA
Liberty Adult Education Program 2012
Certificate of Completion in Microsoft Office, Word, Excel, Outlook,
PowerPoint, Access
Liberty Adult Education Program
SKILLS
Proficient in MS Word, Excel, Outlook * Working Knowledge of PowerPoint * AFS System * Fedline II Wire Transfer System * 10 Key by Touch @ 11,000+ KPH * Word Processing * Typing 55-65 WPM * FISERVE & nCino Programs * LaserPro Documents * Loan Processing & Servicing * Lines of Credit * Standby Letters of Credits * Term & Construction Loans * Document Review * Development, Documentation, and Implementation of Procedures and Desk References * Loan Boardings, Disbursements, Payments, Payoffs, and Reconveyances * Research & Reconciliation * Work Well Under Pressure * Strong Analytical Skills * Problem Solving Skills * Able to Multi-Task * Quick-Learner * Self-Starter * Excellent Organizational Skills * Excellent Team Player working well with personnel of all levels.
Contact this candidate