Duty Manager Guest Service

Margaret Binti Jamait

Block ** #**-****

Geylang Bahru Singapore 330073

+65 92953170

**************@*****.***

Professional Profile

More than 12 years’ experience in the housekeeping field and currently with Front Office as Duty Manager. Great knowledge of proper use and storage of cleaning chemicals. Computer software knowledge to include Word and Excel. Highly developed interpersonal skills. Seeking the position of Duty manager where I can develop customer managerial and accounting skills. Current role duty manager 2021 to 2024 Core Skills

• Strong written and verbal communication skills

• Problem solving skills.

• Excellent interpersonal and customer service skills

• Function well in high stress atmosphere

• Ability to lead, guide and motivate people at all levels.

• Understand Chinese mandarin, highly responsible.

• Staff management

• Guest satisfaction

• Complaint resolution

• Revenue Optimization

• Reservation Systems

• Budget Oversight

Education and Training

• High school Kota Marudu Sabah, UMS (University Malaysia Sabah)

• Workforce Skills Qualifications (Professional Part of Kaplan Learning institute Singapore Professional Experience

• Mandarin Oriental Hotel Singapore 2008 - 2024

• Linen attendant 2008 - 2009

• Minibar in charge attendant 2009 - 2010

• Room attendant trainings, January - June 2011

• Housekeeping supervisor 2011 - 2012

• Guest Service executive 2013- 2014

• Assistance Guest Service Manager 2014 - 2015

• Guest Service Manager Housekeeping 2016 – 2017

• Red Zone Duty Manager at Changi Isolation during COVID 2020

• Guest Service Manager and Duty Manager 2020 - 2021

• Current Duty Manager from 2021 to up to date

• Certificate First AED 2021

• Implement incident Management Process 11 August 2023

• Respond To Fire Emergency in Building 07 August 2023

• Ensure all team members follow hotel polices and procedure. Attended management meetings.

• Developed teams and their members.

• Handle all responsibilities in the absence of Executive Housekeeper

• Able to manage 120 employees.

• Responsible for maintaining the housekeeping daily activates Maintained list and of vacancy rooms ready to clean Ensured standard of guest rooms.

• Solved guest problems to exceed customer expectations.

• Provided training to new employees, given monthly safety training and effectively injuries. Communicated effectively with all hotel departments for all guests. Reference

Director of room division

Ian Soh

+65 90078862

Contact this candidate