North Carolina Project Management

Uri Jackson – Houston, TX

***.*******@*****.***, (786) 734 - 2902

Profile: A highly motivated consultant/professional with a background in project management, learning & development, medical research, aviation, aerospace, and UI/UX development. I’ve gained success in managing multiple deadlines and projects effectively, as well as being a respected team player who is willing to do what’s necessary to get the job done. Proven skills include, but aren’t limited to; interpersonal, organizational, communication, relationship orientation, and case management.

Education:

North Carolina Central University, Major: Criminal Justice

North Carolina Central University, Major: Computer Science and Business

Certifications:

Certified Six Sigma Master Black Belt, Certified Scrum Master, Scrum Fundamentals Certified, CPR and First Aide Certified, Project Management Professional (PMP): November 2024

Skills:

Microsoft Office Suite (Word, Excel, Outlook, Visio, Project, and PowerPoint), AVOXI, JIRA, Moodle, IBM Cúram, Splunk, Adobe Suites, SharePoint, Snagit, Captivate, Remedy on Demand, NC TRACKS, Scrum and Agile Workflow, Shotcut Video Editor, Visual Paradigm

Independent Consultant August 2020 – Current

Change Management

State of North Carolina Department of Health and Human Services

Systems Integrations Analyst (Contract) May 2020 – July 2020

Medicaid Transformation & Data Management

Senior Training Developer/Project Manager July 2017 – January 2020

Enterprise change management agent for all Child Welfare training and implementation teams. Attending change control meetings to manage approve change requests and design adjustments. Analyze approved changes to determine training enhancements, updates, gaps and overall areas of improvement. Develop a cohesive training plan for all identified changes while ensuring to maintain scope, time, and cost.

Reengineered the training business process and incorporated process improvement within the lifecycle. Enhancements planned and executed using BPMN. Collaborate with all team members to incorporate feedback and implement changes.

Daily tasks include sprint planning within JIRA and ServiceNow. Ensure all content aligns with the necessary Child Welfare policy and best practices.

Create job aids, process flows, data models, video demonstrations, and diagrams. Review EPICS, develop templates, graphics, and audio/visual materials for eLearning.

Lead administrator and content manager.

Maintain consistent and effective communication with clients, all respective team members while maintaining cross team collaboration.

Systems: IBM Cúram SPM, Adobe Captivate, PowerPoint, Presenter, Publisher, SnagIt, Outlook 2016, Acrobat, Audacity, JIRA, Visio, Visual Paradigm, Shotcut, Moodle, SCORM, Totara, ServiceNow

IT Help Desk Analyst September 2016 – July 2017

Provide troubleshooting assistance and telephone support to all NC DHHS county personnel via AVAYA.

IT Support through timely and professional follow up on all incidents and service requests.

The ability to be detail oriented, attentive to details and have strong resolution skills during case analysis. Proficient in Medicaid and MAGI cases. Create and disperse daily status reports for 4 help desks areas.

Mentor for new employees to ensure exemplary customer service skills and strategic system analysis.

Case Management via Remedy On Demand and training via Learning Gateway.

Detailed knowledge of all NC FAST programs such as Medicaid, FNS, Cash Assistance, Long Term Care, Special Assistance and Child Care.

Proficient in Medicaid and MAGI cases. Defect Management Liaison: Attend weekly defect meeting

Utilizing resources such as NC TRACKS, NC FAST HELP and OST (Operational Support Team) to assist in resolving issues.

Systems: Cúram, Remedy OnDemand, Splunk, NC TRACKS, OS: Windows, JIRA, SharePoint

RTI International

QA Team Lead December 2015 – August 2016

Assisted with production facilitation, case resolutions and case management via web-based interviews.

Provided personnel with performance coaching, training, and user feedback based on the system’s productivity.

Initiate and manage internal improvement initiatives.

Respond immediately to questions while interacting with providers and adhering to all Code of Federal Regulations and PII.

Analyze and develop standards for new survey system requirements. Develop training plans and conduct new hire training for onboarding.

Reviewing reports from Interviews and AVOXI Smart Queue Support to determine enhancement opportunities and new course material.

Conducted research with partners such as the Dept of Education and the Center for Diseases Control.

Systems: AVOXI, Store Front, eLearning Modules, Mainframe

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