Data Entry, Customer Service, and Administrative Assistant
Resume:
Marty Williams
Watauga, TX *6148
****.*****@*****.***
EXPERIENCE
United Refrigeration, Inc. 02/2021 to 09/2024
New Accounts Clerk
• Processed new applications
• Maintained customer records
• Identity fraud
• Prepared reports for application review
• Assisted customer via phone and email
o Fraud prevention using Dun and Bradstreet, Experian, and NACM o Researched companies using internet, reports, and vendors o Explained completing applications to customers and branch locations Williamson Dickie / K-Force (Temp) 09/2020 to 01/2021 Customer service
• Assisted customer via phone, email, and chat
• Placed new orders
• Tracked orders
• Processed refunds and credits
• Created and sent out return labels
• Explained products-product knowledge
Quanxin Lighting & Electrical / K-Force (Temp) 05/2020 to 07/2020 Logistics Clerk
• Prepared packing slips with purchase orders
• Invoiced using proprietary software
Dillard’s Direct 07/2008 to 12/2019
Operator/Fraud Specialist
• Credit Card Fraud Prevention utilizing proprietary software
• Customer service and phone sales
• Call center customer service
• Provide customers guidance and information on inventory o Answered customer inquiries
o Promoted products and services
o Solved customer complaint
o Fraud prevention and mitigation
Ventura Foods 09/2006 to 07/2008
Administrative Assistant/Customer Service
• Customer/vendor interaction via phone, email and company web site
• Company/customer logistics confirm correct product ships and arrive on time
• Primary responsibility customer/vendor assistance o Answered customer/vendor inquiries
o Promoted products and services
o Customer interaction via phone, email and company web site o Prepared, distributed sample orders for vendors
Rapid Reporting 04/2003 to 08/2006
Customer Service
• Processed income and identified verification to prevent fraud
• Assisted mortgage companies with proper completion government forms
• Processed income and identified verification for fraud mitigation
• Managed completion of government forms for mortgage companies POCO Graphite, Inc. 03/1999 to 04/2003
Secretary for Senior Management
• Composed correspondence with Microsoft Word
• Extensive documentation utilizing the full suite of Microsoft Office products
• Supported areas within Business Development, EDM, and Marketing
• Maintained schedules and travel arrangements
EDUCATION
Tarrant County Junior College, General Business and Computer Science, 1 semester Mansfield High School, General Studies, Graduated
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