IT Manager

James Pope

*****-****@*******.***

AREAS OF EXPERIENCE

* Employee Supervision, Mentoring, & Training

* Project Management

* Policies, Procedures, & Documentation

* Process Improvement, ITIL

* Regulatory Compliance & Auditing (SOX, HIPAA, PCI)

* Data Loss Prevention (DLP)

* Security & Patch Management

* Employee On/Offboarding

* Budgets & Reporting

* CDN / DNS (Cloudflare)

* ERP (Netsuite) * Acquisitions, Expansions, & Relocations

* Purchasing & Vendor Management

* Business Continuity & Disaster Recovery (DR)

* Asset Management (ITAM)

* Virtualization (Microsoft, AWS)

* Servers & End-User Computers

* Windows, Mac, iOS, Android

* Active Directory / Azure Entra ID

* Teams, SharePoint, OneDrive, Exchange / Exchange 365

* License Management * Network Hardware & Datacenters

* Firewall and VPN Management

* Data Backup & Retention

* Upgrades & Migrations

* MDM (Microsoft Intune)

* Network Monitoring (PRTG) and Auditing (Netwrix)

* VoIP & PBX Telephone Systems

* ITSM / Help Desk Software (SysAid, Lansweeper, Track-It)

* SSO, SAML, MFA/2FA

* IAM, RBAC, OneLogin, LastPass

* Security Training (Arctic Wolf)

* CRM (Salesforce)

CAREER PROGRESSION

Woodland Direct – IT Manager 05/2017 – 02/2025

My Role:

Managed and mentored the IT team in support of 140+ employees. Administered local and cloud networks, IT security, Microsoft 365 and AWS environments, SaaS and on-premise applications, mobile device management, IT service management software, and content delivery network resources. Set departmental goals, maintained vendor relationships, managed software licenses, and performed project management. Maintained company IT policies and procedures, business continuity and disaster planning, PCI compliance, asset management, DNS settings, domain names, and building security systems. I was also responsible for IT asset management, purchasing, and disposals. In addition, I researched potential solutions, provided IT security training, lowered costs, anticipated future needs, submitted annual budgets, and provided guidance to the executive team.

Sample Achievements:

• Migrated employee computers from the local Microsoft domain to the cloud-based Microsoft Azure Entra ID.

• Implemented Microsoft Intune to manage all end-user computers/devices.

• Using Microsoft 365 / Entra ID, enabled MFA, SSO, and conditional access policies for enhanced security.

• Implemented computing redundancies and data backups for business continuity and disaster recovery.

• Implemented a help desk ticketing software for enhanced customer support and service quality monitoring.

• Successfully managed and moved all IT resources to the company’s new building.

• Set up conference rooms with projectors, phones, and video conferencing equipment.

• Migrated file servers and home drives from local domain to Microsoft 365 (SharePoint/OneDrive) prior to COVID-19 lockdowns, ensuring business continuity for all remote working employees.

• Facilitated the transition from employees working in the office to work from home during COVID-19.

InfuSystem – Infrastructure Manager 09/2013 – 02/2017

My Role:

Managed the IT infrastructure which included 2 main offices, 4 satellite offices, and 2 cloud datacenters. Supervised and mentored a team in support of 250+ employees. Coordinated with functional department heads, application support & development team, and vendors for projects that achieve business and IT goals set forth by the executive management team. Maintained IT policies and procedures to ensure quality of work and compliance with SOX and HIPAA requirements. I was responsible for IT purchasing, maintained and reported monthly metrics, contributed to the annual IT budget, and managed IT and building security as well as infrastructure projects.

Sample Achievements:

• I deployed a new VoIP phone system.

• Facilitated implementation of Microsoft 365 for increased functionality and lower IT overhead.

• Deployed Barracuda email firewalls for increased IT security.

• Managed/implemented the expansion of our network to a satellite office in Georgia.

• Facilitated the deployment of a new network monitoring solution (PRTG) for increased visibility and security.

• Implemented a cloud-based fax server solution to increase reliability and customer satisfaction.

• Upgraded the local Microsoft domain from 2008 R2 to 2012 R2 for added functionality and security.

• Passed annual Sarbanes-Oxley (SOX) IT audit annually.

InfuSystem – Senior Network Administrator 02/2011 – 09/2013

My Role:

Managed/Mentored the network administration team for all company infrastructure and software resources that included Microsoft Office, medical billing (HDMS), Accounting (MS Dynamics GP), document management (OnBase) in support of 150+ employees. Communicated IT-related events to employees. Oversaw the configuration and deployment of new hardware and software. Planned, coordinated, and managed IT projects, purchasing, and budgets. Managed vendor relationships and provided IT-related reports to senior management. Documented, maintained, implemented, and disseminated company IT policies and procedures. Administered IT inventory and actively worked with the management team and vendors to accomplish company/IT goals. Traveled to remote offices as necessary.

Sample Achievements:

• Virtualized all physical Windows application servers saving money and increasing redundancy.

• Replaced Windows computers with WYSE thin client computers that resulted in significant cost savings.

• Managed/implemented the expansion of our network to a satellite office in Texas that included voice services.

• Integrated IT network/resources of merged Kansas business and extended IT support services.

• Passed annual Sarbanes-Oxley (SOX) IT audit annually.

InfuSystem –Network Administrator 02/2001 – 02/2011

My Role:

Supported and maintained IT hardware, software, and Microsoft domain with multiple subnets in support of 50+ employees. Managed IT support technicians and worked with vendors to accomplish company/IT goals and resolve product issues. Administered local Exchange, file, SQL, medical billing (HDMS), Accounting (Sage/Best MAS90), and document management (OnBase) applications. Coordinated and managed IT projects, IT inventory, and as well as the phone system. Facilitated annual Sarbanes-Oxley IT audit. Created, implemented, and maintained company IT policies and procedures. Communicated IT-related events and provided training to employees. Maintained off-site data backup and managed IT and building security. I also submitted IT budgets and provided IT-related reports to senior management.

Sample Achievements:

• Successfully managed and moved all IT resources to the company’s new building.

• Upgraded the local Microsoft domain twice to go from a NT domain to a 2008 R2 domain.

• Managed project to change voice and data providers.

• Extending the physical network (LAN) multiple times to accommodate growth.

• Installed wireless access points and wireless barcode scanners for warehouse personnel.

• Implemented a help desk application (Track-It) for improved customer service, reporting, and quality improvement.

• Replaced firewalls and network switches for increased security and speed.

• Restored email services (Microsoft Exchange) from backup following server failure.

FORMAL & CONTINUING EDUCATION

Wayne State University School of Business

Detroit, MI

Bachelor of Science – December 1996

Major: Finance

Macomb Community College

Warren, MI

Assoc. of Applied Science – June 1994

Major: Accounting

ITIL Foundation Certificate in IT Service Management

Barracuda Backup Certified Engineer

Track-It Administration

Track-It Change Management

Managing Multiple Priorities, Projects and Deadlines

OnBase System Administration

Help Desk Institute Certified Support Engineer

MS 6416C - Updating Your Network Infrastructure and Active Directory® Technology Skills to Windows Server® 2008

MS 6418C - Deploying Windows Server 2008 R2

MS 6419A - Configuring, Managing and Maintaining Windows Server 2008 Servers

MS 6420B - Fundamentals of Windows Server 2008

Contact this candidate