Customer Service Data Entry
Resume:
PAULA LAWRENCE
SKILLS
• Customer Service
• Positive Attitude
• Time Management
• Data Entry
• Organizing and Categorizing
• Verbal Communication
• Dedicated Team Player
• Administrative Support
• Office Administration
• Mail handling
• Office Management
• File Maintenance
• Excel spreadsheets
• Professional and mature
• Strong Problem Solver
• Scheduling appointments
• Clerical Support
• Filing and data archiving
• Mail Sorting and Distribution
• Valid Driver's License
• Team Bonding
• Invoice Processing
• Mail distribution
• Payment Processing
• Multi-line phone proficiency
• Payroll Processing
• Language Fluency
• Mail Routing
• Bank Deposit Reconciliation
• Number wpm Typing Speed
CERTIFICATIONS
Area of certification, Company Name -
Timeframe
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• School of Business and Banking.
Proven track record in enhancing customer satisfaction and streamlining office operations, notably at Cash Express. Adept in data entry and customer service, I excel in time management and verbal communication, contributing to significant improvements in workflow efficiency and client loyalty. Personable Job Title with proven history of improving effectiveness of workplace communication and coordination. Computer- literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and Type writing.
WORK HISTORY
June 2023 - December 2023
Office Assistant Cash Express
April 2021 - April 2023
Office Manager Sam's Stor-All Storage, Mount Washington, KY June 2015 - January 2021
Housekeeper Residential Cleaning
June 2000 - December 2005
Customer Service Representative UPS Logistics, Louisville, KY
• Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information.
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Managed daily data entry and kept clerical information accurate and up-to-date.
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Maintained confidentiality in handling sensitive information while performing administrative tasks.
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Optimized workflow processes through regular evaluation of office procedures for potential improvements.
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Delivered clerical support by handling range of routine and special requirements.
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Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
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• Maintained computer and physical filing systems. Updated reports, managed accounts, and generated reports for company database.
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• Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
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Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
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• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Handled customer inquiries and suggestions courteously and professionally.
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CONTACT
Lancaster, KY 40444
**********@*****.***
Bold Profile
April 1994 - November 1999
Customer Service Representative TCI Communication, Shepherdsville, KY
July 1986 - May 1993
Customer Service Representative Sam's Club, Louisville, KY Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled customer inquiries and suggestions courteously and professionally.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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• Answered constant flow of customer calls with minimal wait times. Processed customer service orders promptly to increase customer satisfaction.
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• Provided primary customer support to internal and external customers. Handled customer inquiries and suggestions courteously and professionally.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Processed customer service orders promptly to increase customer satisfaction.
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EDUCATION
December 1993
3.80 Business, Banking
School of Business And Banking, Louisville, KY
September 1983
GED General Studies
Fairdale High School, Fairdale, KY
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