It Support Specialist
Resume:
Gregory Buckley
Nashua New Hampshire *****
*********@*****.***
SUMMARY:
●Experienced technical support specialist with strong knowledge of, hardware, software and printer configuration and troubleshooting.
●Solid experience with operating system migration/installation from Windows XP to Windows 11
●Working knowledge of Email Clients (Outlook, Outlook Express, Lotus Notes), Active directory and webmail.
●Working knowledge and experience with spyware, malware removable.
●Active directory experience
●Office 365
●VOIP
●PXE imaging
EDUCATION: Wentworth Technical School
Computer electronics,
TECHNICAL QUALIFICATIONS
OPERATING SYSTEMS: Windows XP/Windows 7, 8,10 and 11
SOFTWARE: MS Office (Outlook, Word, Excel, Power Point, Access),
APPLICATIONS: Microsoft Active Directory
CERTIFICATIONS: CompTIA A+ and CompTIA Server +,
PROFESSIONAL EXPERIENCES
Field Service Technician
Soroc Technologies Inc. Boston, Ma July 2018 to December 2024
●Travel to various client sites throughout greater Boston
area supporting users of a large global financial institution.
●Calls range from printer repair to desktop and laptop repair or re-imaging as well as server repair and re-imaging
●Maintain and manage large inventory of stock parts.
IT Support Specialist
Porter Chester Institute, Woburn, Ma December 2016 to June 2018
• Respond to, and resolve all helpdesk calls including hardware, software and printer problems.
• Instruct users on application usage. .
• Create and maintain user accounts using active directory.
• Configure, load software and install all new desktop and laptops computers and printers.
• Updating and closing all helpdesk tickets.
Field Service Technician (Contract) February 2012 to November 2016
Maintech Inc. Boston, Ma
●Travel to various client sites throughout greater Boston
area supporting users of a large global financial institution.
●Calls range from printer repair to desktop and laptop repair or re-imaging as well as server repair and re-imaging
●Maintain and manage large inventory of stock parts.
Helpdesk Specialist
Hamilton Smith Brook and Reynolds Concord Ma October 2010 to November 2011
●Respond to, and resolve all helpdesk calls including hardware, software and printer problems. Including those relating to a small number of remote end-users.
●Create and maintain user accounts using active directory.
●Configure, load software and install all new desktop and laptops computers and printers.
●Updating and closing all helpdesk tickets.
.
Desktop support technician March 2010 to July 2010MFA - Moody, Famiglietti & Andronico, LLP, Tewksbury Ma
●Respond to, and resolve all helpdesk calls including hardware, software and printer problems. Including those relating to a small number of remote end-users.
●Create and maintain user accounts using active directory.
●Configure, load software and install all new desktop and laptops computers and printers.
●Updating and closing all helpdesk tickets.
.
Field Service technician April 2003 to January 2010
Unicom-Inc. Woonsocket, RI
●Travel to various client sites throughout greater Boston
area supporting users of a large global financial institution.
●Calls range from printer repair to desktop and laptop repair or re-imaging as well as server repair and re-imaging
●Maintain and manage large inventory of stock parts.
●Respond to, and resolve all helpdesk calls including hardware, software and printer problems.
Contact this candidate