Human Resources Team Members

WENDY K. PEGLER

805-***-**** ************@*****.***

Professional Summary

Human Resources Professional with over 20 years of experience in overseeing all aspects of Human Resources and Operations. Skilled in implementing programs and changes that improve company position and strategic operational planning. Experienced in leveraging technology to enhance employee experience. Provides support for both Executive and Leadership level teams.

Skills

MS Office (Excel, Outlook, PowerPoint, SharePoint, OneDrive)

Proficiency in Soft Skills (e.g., critical thinking, teamwork, communication, problem solving)

HRIS /ATS systems

Prioritization and Planning

Compensation Analysis and Benefits

Operational Management

Employee Benefits, Relations, and Conflict resolution

History

People Manager (HR) 04/2022 – Present (Employee/Consultant)

Western Computer Inc., Oxnard, CA

Collaborated closely with CEO, Executive Team Members, as well as all Management, on a myriad of HR Initiatives, including Benefits, Employee/Contractor Handbooks, Policies and Procedures, Employee Satisfaction Survey and more.

Served as Personnel Chief for all HR processes, including on-boarding/off-boarding, personnel change, Leaves

of Absences, all correspondence, and directives for 180+ team members.

Developed and monitored overall HR strategies, systems, tactics and procedures across the organization.

Navigated existing and new staff through a 2023 acquisition; defined new roles, prepared the team for the transition period and helped to streamline new processes for optimization.

Implemented a new HRIS System to streamline a new Performance Management platform, generated new Hiring Protocols, and allowed employees' direct access to benefits, payroll, and more (U.S. and Canada employee platforms, along with separate Contractor ones).

Managed recruitment and selection process end to end and handled all onboard / offboard communications.

Maintained job postings to attract diverse applicants, managed all internal and external postings, and coached Hiring Management Teams on the new ATS platform interview process by role.

Devised a new Recruitment Process, to support all Hiring Managers, by creating screening and interview questions.

Bridged management and employee relations (by implementing Lattice weekly 1:1’s, addressing demands, grievances and other issues).

Formalized Western’s Onboarding Process by creating an Onboarding PowerPoint deck, and separate Benefits Deck, and Onboarding checklist.

Employee Documentation from start to finish, including sensitive and confidential content (e.g., Performance Improvement Plans (PIPs), contracts/offer letters, comp. changes and more.

Led the Resource Review meeting weekly, facilitating discussions on departmental needs, employee issues, open job requisitions, updates on talent pipeline.

Surpassed Western's Recruitment goals by reducing Recruitment Fees by 50% in 2023, then by 94% in 2024 (from the original 2022 budget spend of $892K).

Responsible for rewriting Job Descriptions, creating new ones, writing Job Ads, and Roles and Responsibilities.

Created a Culture Committee to provide an Outreach Program (Employee Engagement Incentives, Activities, and more) to staff, which in turn fostered a people-centric culture

Director of Operations and Human Resources 08/2019 to 04/2022 (Employee/Consultant)

Achievement Center for Therapy (ACT) – Camarillo, San Diego, CA. and Las Vegas, NV.

Oversight of 3 Clinics, 48 staff, all open roles, as well as managed all onboard/offboards.

Assessed Services being offered at each clinic, removed the Physical Therapy Program, replacing it with a more lucrative Program, Applied Behavioral Analysis (ABA); which increased profit margins by more than 50%.

Structured and implemented programs and policies in the areas of training, compensation tiers, benefits packages, incentives, and new-employee orientation.

Leveraged new Policies and Procedures to help position ACT for future acquisition.

Devised a new Performance Management Process and created a variety of Templates for each discipline.

a new Onboard Process to support overall training.

Initiated both Job Descriptions and Roles & Responsibilities for each role and defined pay ranges by role type.

Generated and implemented new policies and procedures for the company.

Implemented a new Time Tracking process and policy to ensure hours were being reported accurately.

Streamlined front office new patient experience and minimized Insurance processing waits.

Addressed all Billing Issues with billing teams / Insurance carriers, including more complex customer billing matters.

Negotiated lease terms for new space and renewed more economical leasing terms on owner’s behalf for 3 clinic locations, during 2020/2021 (covid period), and worked to evaluate insurance carrier contracts (Tricare, Anthem, etc.)

First in Ventura County to offer online virtual Therapy sessions following the March 2020 Covid shut down.

Promoted new quarterly events, supporting the patients and families, and enhanced ACT’s community outreach.

Marketing Manager (Demos & Events) 09/2015 to 08/2019 (Employee)

KeVita, Inc – Oxnard, CA.

Managed four demo agencies (prepared all contracts), eight field marketing managers, three marketing interns, and one shipping manager to ensure the demo program at KeVita was efficient and could yield maximum results.

Assisted the Controller and Senior Accountant with many HR related tasks: interviewing, onboarding, training.

Served as liaison between KeVita's CEO and Pepsi's CEO during the critical "acquisition period”.

Expanded brand awareness with ambassadors by providing an overview for scheduling, training, and assets.

Implemented new demo tracker and Inventory Systems, allowing Management to analyze demo data and budgets.

Spearheaded a new sampling opportunity which propelled the Demo Program to meet its Demo goals, as part of

the PEPSI acquisition.

Worked closely with our Marketing Team to support KeVita’s overall marketing campaign to ensure consistency across the company.

Sales and Customer Service Manager, Lead Merchandiser 03/1998 to 12/2015 (Owner)

The Consignment Warehouse, Inc. – Westlake Village, CA

Owned a retail business for over 17 years, including two locations with over $4 million in sales annually.

Oversaw all the daily operations for three showrooms, including Human Resources, Financials, Sales & Customer Care, and Merchandising.

Cultivated and maintained relationships and delivered all communications with staff, vendors, designers, and customers.

Created all event themes and marketing collateral for promotional events.

Education

Bachelor of Science, Business (Minors in both French & Psychology); San Diego State University, CA.

AMA (American Marketing Association) Member – SDSU

SHRM, pending membership for local chapter PIHRA (Professionals in Human Resources Association); pending

HR Management Certification

Webinar Training: Have completed LI Learning Sessions pertaining to a myriad of HR related topics -Strategic Human

Resource, HR Comp & Benefits, Navigating Employee Relations, Change Management, HRIS support, and many others.

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