Travel Agent Team Members
Resume:
AMANDA LANDENBERGER
Elkhorn, Nebraska 68022
PROFESSIONAL SUMMARY
Thirteen years of experience in the technology industry
Sound decision making abilities based on analysis, experience and judgment with an eye on long term impact
Experience with web site design and methodologies
Proven ability to establish and build relationships with team members and clients
Excellent analytical and organizational skills
Ability to multi-task and contribute independently with minimal supervision
TECHNICAL SUMMARY
Microsoft: NT Server 4.0, NT Workstation 4.0, Windows 95, 98, 2000, XP, Exchange Server 5.5, Microsoft Office Suite – Word, Excel, Outlook, Powerpoint
Novell: NetWare 4.11, GroupWise 5.2
Other: COBOL / COBOL II, Norton Anti Virus
CAREER EXPERIENCE
CO-OWNER – BLUECHIP AV, LLC: Omaha, Nebraska
March 2022 – January 2025
BlueChip AV is an audio/video business catering to restaurants, hi-end sports venues, and lounges. Primary purpose ranged from TV installations to complete AV system design &. installation. Managed day-to-day operations
Inventory tracking, billing & invoicing, payroll, job & resource scheduling
SERVICE RESTORE COORDINATOR / WORKLOAD PLANNING LEADER: EDS, Plano, Texas.
February 2003 to 2006.
Coordinator for National team to consolidate EDS Messaging Support Centers.
Defined and implemented best practice processes, methods and tools to be used
Defined the technical strategies for each product within the discipline
Measured the efficiencies and effectiveness of the organization
Managed the organizations internally driven service requests and projects
Established problem management flow and collaborations between departments
Established common processes and automated tools to reduce manual labor
Engaged platform specific resources and key contacts to reduce “mean time to recovery”
SYSTEMS ADMINISTRATOR: EDS, Plano, Texas.
January 1998 to 2006.
GroupWise team leader and Exchange messaging team member supporting EDS clients.
Maintained and resolved messaging system problems, including virus control
Analyzed client workflow to recommended operational support tools and technologies
Implemented operational support standards and procedures relating to change management, performance management, and security
Participated on project teams in the preparation of new/upgraded designs
Consulted on changes and improvements to existing standards
Developed and maintained Quality Management System documentation
Provided technical analysis and evaluation for prospective new clients
Handled all reporting functions for Messaging clients
NETWORK SUPPORT SPECIALIST: Kansas University Medical Center, Kansas City, Kansas.
August 1997 to December 1997.
Designed, installed, and supported the local area network environment
Assigned and maintained Novell network and GroupWise E-mail accounts
Planned project for the hospital's Year 2000 conversion
Performed hardware and software installation, end-user training, system troubleshooting and repairs
Reviewed server backups, maintenance, and upgrades
NETWORK ADMINISTRATOR: Shawnee Mission School District, Overland Park, Kansas.
March 1996 to July 1997.
Administered computer and network support in 22 schools.
Built, installed and maintained servers, PC’s and printers
Managed user accounts, server migrations, and virus control
Performed Novell GroupWise administration and troubleshooting
RETAIL ACCOUNTANT: Nash Finch Company, Grand Island, Nebraska.
October 1994 to October 1995.
Produced quarterly financial statements & bank statements
Computed all federal and state taxes, with the exception of income tax
SYSTEMS INTEGRATOR: ISA – Integrated Systems Associates, Fort Collins, Colorado
December 1993 to August 1994.
ISA is a value added reseller, systems integrator, and provider of computer consultation services
Consulted with clients to determine their computer and networking needs
Built, installed, and maintained servers, PC’s, and Local Area Networks
EDUCATION
University of Nebraska at Kearney - Bachelor of Science
Major: Comprehensive Business Administration
Emphasis: Management Information Systems (MIS)
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