United States Customer Service
Resume:
LAKESHIA JACKSON
WOODVILLE, MS 39669
*****************@*****.***
225-***-**** (ALTERNATE)
Desired Locations:
United States
Authorized to work in the US for any employer
Work Experience
IA Reservist
FEMA- Washington D.C.
March 2022 to Present
I assist citizens in times of disasters and crisis all over the United States. Complete necessary documents for financial assistance from our government. I assist citizens with direct housing after being displaced from a disaster. Complete deployment orders when required from my immediate supervisor. Assurance Surveillance Plans based on site visits conducted on commercial or private temporary shelters. Interpreting Flood Insurance Rate Map (FIRM) and manually determining whether a proposed site is within or is affected by a floodplain. Make sure that all guidelines and regulations are followed to support and complete the mission. Complete proper documentation for move out inspections.
FIRE WATCHER
TURNER INDUSTRIES REFINERY - Baton Rouge, LA
Assisted welders and laborers with safety protocols that were set in place to avoid hazard situations. Completed JSA documents required to complete different job duties. Followed all safety guidelines in place required by OSHA regulations.
ARDC SUPERVISOR
Louisiana State Penitentiary - Angola, LA
July 2018 to December 2021
Supervised two re-entry staff members and provide assistance with housing once offenders are released from the institution. I also perform several duties for re-entry programming according to policies and procedures that are set in place to have a successful re-entry program. I provide case management to offenders including mental health offenders on a daily basis. Ensure all guidelines are being followed to maintain ACA accreditation in the programming department and assist the Assistant Warden with several duties. Since in this position, I have received the Warden's Award of Excellence and the Secretary's Award of Excellence from Department of Corrections Headquarters. I have also received the Non-Security Supervisor of the Year for the third quarter, which was presented to me January 4, 2021.
Cashier/Customer Service Lead
Dollar General - Woodville, MS
February 2018 to December 2019
Provided customer service to the general public, stocked, completed inventory, processed vendors orders, completed bank deposits, and assisted my co-workers with various tasks such as cleaning, organizing, etc. I was a part time worker.
Transition Specialist
Louisiana State Penitentiary - Angola, LA
April 2017 to July 2018
Process offenders for re-entry back into society, assist in housing for those offenders, and offer other resources to help with their transition. Prepare offenders for parole and pardon hearings. I also monitor current laws that are in the legislature, screen all offenders to see if the law applies to their case and begin processing offenders accordingly. I also processed Medicaid applications for offenders releasing back into society and those that were having medical procedures conducted by the Louisiana Division of Medicaid. During this time, I received the award for processing the most offenders to release with approved Medicaid.
Corrections Lieutenant
Louisiana State Penitentiary - Angola, LA
October 2014 to April 2017
Supervise staff and maintain accurate reports. Provide services when needed to make sure all policies and procedures are carried out accurately. Assist others with any duties that's needed to complete the job tasks.
Corrections Master Sergeant
Louisiana State Penitentiary - Angola, LA
May 2010 to October 2014
I worked various positions needed by my supervisor. Those duties consisted of daily counts, maintaining accurate logs, working the entrance building, sallyport, tower, gate, and etc. I also assisted the supervisor with various tasks.
Corrections Sergeant
Louisiana State Penitentiary - Angola, LA
October 2004 to May 2010
Maintain security and safety of inmates and staff. Monitored offenders’ behavior in a housing unit. Maintain accurate documentation for ACA purposes.
Unit Manager- Facility Management
Wilkinson County Correctional Facility - Woodville, MS
June 2001 to May 2004
Supervised security staff, administration, and operational activities of the assigned housing unit. Ensure that the unit log and related administrative reports and records are maintained accurately. Observe actions and behaviors of inmates and make necessary adjustments in housing and classification assignments. Ensure that security matters within the housing units are handled appropriately. Exercised facility management to all staff.
Case Manager
Wilkinson County Correctional Facility - Woodville, MS
September 2000 to June 2001
Provide case management and counseling services to inmates and their families. Assist the inmates in becoming aware of strengths and needs in adjusting socially to their environments. Assist in duties in the Unit Manager's absence.
Correctional Officer
Wilkinson County Correctional Facility - Woodville, MS
November 1999 to September 2000
Maintain safety and security of inmates and staff. Monitored offenders’ behavior in a housing unit. Maintain accurate documentation for ACA purposes.
Education
Bachelor of Science in COMPUTER SCIENCE AND APPLIED MATHEMATICS
Alcorn State University - Lorman, MS
June 1996 to May 1999
Certificate of Completion in Business and Computer Technology
M.L. King Vocational Complex - Woodville, MS
August 1994 to May 1996
High school diploma in General Studies
Wilkinson County High School - Woodville, MS August
1992 to May 1996
Skills
•Algebra
•Computer Science
•Microsoft Office
•Microsoft Office
•Microsoft Word
•Microsoft Powerpoint
•Microsoft Excel
•Microsoft Outlook
•Law Enforcement• Security
•Customer service
•Quality assurance
•Leadership
•Customer relationship management
•Filing
•Documentation review
•Analysis skills
•Management
•Windows
•Emergency Management
•Facilities Management
•Records management
•Mental Health Counseling
•Computer Networking
•Case Management
•Computer literacy
•English
•Interviewing
Certifications and Licenses
CPR Certification
First Aid Certification Real Estate Agent
Additional Information
Emergency Management Training
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