Community Outreach Engagement
Resume:
E: **************@*****.*** 862-***-**** A: Brooklyn, NY 11225
PROFESSIONAL SUMMARY
Accomplished Community Liaison Officer and Hospice Homecare Scheduling Manager with a proven track record in community engagement and effective communication, notably with the H.U.B.B. Skilled in volunteer management and community networking, notably with PEPNJ. Excelled in creating impactful partnerships and fostering community relationships. Demonstrated success in leveraging analytical skills to enhance organizational visibility and support, achieving significant community outreach advancements.
WORK HISTORY
PEPNJ - COMMUNITY LIASON OFFICER
Newark, NJ
01/2021 - Current
The H.U.B.B, - COMMUNITY LIASON OFFICER
Newark, NJ
01/2016 - Current
SKILLS
EDUCATION
University of Phoenix
Tempe, AZ
02/2014
Associate of Applied Science
Business Management
MEDGAR EVERS COLLEGE
BROOKLYN,NY
05/1994
Associate of Science
Nursing Administration
CERTIFICATIONS
Developed and executed quarterly rolling 10 calendar of events per year.
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• Marketed offerings and services to community.
Built and maintained positive relationships with public by utilizing strategic plans.
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Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
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Engaged in professional networking 10 plus years,to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
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Facilitated press conferences and other outreach events to raise visibility of organization.
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Supported public relations managers with writing, researching and preparation of materials
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Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships
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Communicated with community members to assess concerns or current issues and identify corrective measures
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• Distributed monthly community newsletters to convey important
• Volunteer Management
• Community Engagement
• Public Speaking
• Community Networking
• Community resource knowledge
• Medical facility knowledge
• Fundraising
• Community Partnerships
• Referral Coordination
• Needs Assessment
• Documentation Management
• Personal Counseling
• Community Outreach
• Clerical Support
• Excellent Communication
• Analytical Skills
• Administration and management
• Analytical Thinking
• Problem-solving aptitude
• Adaptability and Flexibility
• Medical software
• Effective Communication
• Licensed SECURITY OFFICER SORA
KL / KATESHA LOVELLE SALMOND
UNIVERSITY HOSPITAL - Patient Access Scheduler
Newark, NJ
03/2024 - Current
news and events to local families and leaders.
Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
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Facilitated community outreach to expand participation and support.
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Helped 100 plus clients navigate social services system and access needed resources.
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Approached issues proactively to best meet current and future community needs.
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Educated100 plus young people about strategies for driving discussions and promoting social changes.
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Tracked service activities and outcomes against outlined plans and goals.
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Coordinated and managed volunteer activities for community service projects.
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Kept case files updated, accurate and aligned with requirements.
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Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
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Cultivated strong network of providers delivering necessary assistance to communities.
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Assisted clients with obtaining housing, employment and support resources.
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Maintained internal database of service workers, participants, activities and other relevant details.
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Led group discussions and activities to meet different community needs.
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Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
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Answered telephone calls to offer office information, answer questions, and direct calls to staff.
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Scheduled 100 plus patient appointments in respective doctors' calendars and followed up with reminder phone calls.
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Conducted patient intake interviews, recording and documenting relevant information.
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• Assisted with medical coding and billing tasks.
Registered and verified patient records before triage with most up-to-date information.
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Completed administrative patient intakes with case histories, insurance information and mandated forms.
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Obtained payments from patients and scanned identification and insurance cards.
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• Processed medical insurance claims and payments. Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
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Organized and maintained patient chart filing system to promote quick data finding for staff.
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• Prepared and processed patient referrals and transfer requests. Performed various administrative tasks by filing, copying and faxing documents.
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CERTIFIED - 02/05/2025
VNSNY - HOSPICE HOMECARE SCHEDULING MANAGER
NEW YORK, NY
05/2017 - 12/2021
BLS
BASIC LIFE SUPPORT/CPR/FIRST AIDE CERTIFIED
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
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Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
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Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
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Conducted meetings to update management and staff
members on progress.
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• Served as central point of contact for all outside vendors. Followed up with doctors' offices to verify proper scheduled exams.
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Used EPIC to maintain and update patient database and staff records.
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Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
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• Received and screened phone calls and emails.
Scheduled over 500 routine and non-routine services for assigned patient population
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