Customer Service Office Manager
Resume:
JASMINE C. LARIMORE
**** ******** ** * Conroe, Tx 77304 * Cell: 281-***-**** ***********@*****.***
Management / Quality Control / Customer Service / Administration / Graphic Design
Detail-oriented manager leveraging extensive experience to enhance workplace quality and efficiency. Adept at customer service, organizational skills, and ensuring customer satisfaction. Proven ability to work autonomously, maintain a courteous demeanor, and excel under pressure while multitasking effectively. Seeking a challenging role to apply and expand these skills.
Core Competencies
Team Player
Graphic Design
Interpersonal Communication Skills
Interpret data on P&ID’s Program
Attention to Detail Oriented
Analysis & Problem Solving
Understanding of Office Technology
Proven ability to multitask
PROFESSIONAL EXPERIENCE
Renew Life Wellness Center – The Woodlands, Tx May 2024 to Present
Office Manager, Case Manager
●Managed daily operations of the medical office, including ordering office supplies and equipment, prepare and maintain medical records, including patient histories and test results.
●Created reports and documents as requested by the doctors.
●Processed medical bill payments and maintained accurate financial records through Care Credit and Fortis.
●Serve as the main contact for Red Light Therapy patients while assisting with Decompression, Softwave Therapy and Neuropathy patients.
●Conduct one-on-one consultations to assess patient needs and recommend appropriate treatments.
●Draft, review, and manage contracts to ensure clarity and mutual understanding between the clinic and patients.
●Maintain detailed patient records and ensure confidentiality.
●Responsible for creating marketing materials, including in-office flyers, service brochures, and social media content.
●Foster a welcoming and supportive environment to enhance patient satisfaction and adherence to treatment plans.
Margaritaville Resort – Conroe, Tx August 2022 to April 2024
Bar Manager
●Developed and implemented unique drink menus and specials, keeping up with current trends and customer preferences.
●Collaborated with internal stakeholders to ensure all event goals were met.
●Successfully coordinated large-scale corporate events with over 200 attendees, resulting in positive customer feedback.
●Handled customer complaints and feedback, resolving issues promptly to maintain a positive customer experience
●Enhanced customer satisfaction ratings through timely, personalized responses to inquiries.
HLS Specialties/ Wellness Medical Devices – Houston, TX April 2020 to August 2022
Marketing Director,Medical Sales, Technician, Office Assistant
●I consistently cultivated and maintained robust professional relationships with physicians and medical clinics across the region, ensuring they experienced exceptional customer service.
●Analyzed marketing data to identify trends and develop insights that informed future marketing decisions and created specialized marketing materials for distribution to clinics.
●Developed marketing campaigns to increase brand awareness and customer acquisition.
●Performed in-house patient testing using Brainview and VitalScan devices, conducting Home Sleep Studies.
●Utilized AdvancedMD medical software for daily tasks and proficient in Brainview (quantitative EEG) and VitalScan (ANS testing) diagnose and treat medical conditions.
●As the lead tech, I troubleshot and repaired equipment, trained staff on devices, and held refresher courses on new procedures.
Saltgrass Steak House Landry's - Houston, TX March 2017 to April 2020
Trainer, Bartender, Server
●Train new employees on menu items and corporate service standards.
●Provided follow-up training for all staff to ensure continued development.
●I effectively managed various responsibilities, including serving guests, bartending, handling to-go orders, and training new employees simultaneously.
●Selected to represent the team at special Landry's events hosted by Tillman Fertitta.
Brookside Funeral Home SCI - Houston, TX November 2016 to March 2017
Family Service Counselor
●I worked closely with families during difficult and stressful times, maintaining a professional demeanor while building relationships and earning their trust before, during, and after the challenging event.
●Conducted assessments to determine the needs of individuals and families, creating tailored service plans.
●Responsibilities included drafting sales contracts, updating company databases, generating leads, and ensuring compliance with industry regulations.
●Ensured outstanding customer service was provided consistently, prioritizing customer satisfaction and experience at every step.
Cox Systems – The Woodlands, TX June 2012 to September 2016
Lead Data Technician
●Focused on fixed equipment analysis and reliability data management for LNG companies.
●Regularly utilized MS Access, Excel, and Adobe Acrobat for data input and project annotation.
●Created detailed data sheets for vessels, exchangers, and other critical fixed equipment at LNG facilities.
●Annotated isometrics and P&IDs using Adobe Acrobat.
●As a high-volume multitasker, I adeptly handled numerous daily transactions with accuracy.
PROFESSIONAL EXPERIENCE
Hold proficiency in: MS Office Suite, Adobe Photoshop & Acrobat, Windows 11, Google Workspace, Care Credit, Fortis, AdvancedMD, IntakeQ, Brainview, Vitalscan
SKILLS
●Effective time management
●Ability to work under pressure
●Communication skills
●Customer service
●Marketing
●Billing
●Accounts receivable
● Medical sales
●Case management
●Social media
●Problem solving
●Data Management
●Operations
●Computer skills
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