Supply Chain Manager

Lori J. Mercer

Winfield, WV ***** • 678-***-****

*********@*****.*** • http://www.linkedin.com/pub/lori-mercer/0/a69/64

Supply Chain Manager Profile

Highly accomplished cross-functional professional with over 20 years of experience creating business process improvements, managing tactical and strategic operations, and building exceptional relationships with suppliers, customers, and associates. Proven expertise in business back-office operations, multidisciplinary team leadership, and achieving positive outcomes with demonstrable revenue gains. Possess in-depth knowledge of all functions associated with employee retention, leadership, mentorship, and client/vendor relations. Excellent leadership, communication, and interpersonal skills. Ability to build rapport with key stakeholders and succeed in high-pressure, challenging, and deadline-driven environments.

Areas of Expertise

Executes multiple tasks at once

•Executive Level Communications

•Motivational Leadership

•Strong Organizational Skills

•Process Improvement (Six Sigma)

•Negotiates Effectively

•Team-building & Mentoring

•Multi-Systems Savvy

•Hiring, Onboarding & Training

•MS Office

•Rapid Conflict Resolution

•Project Management

Professional Experience

Supply Chain Analyst – Contract / Remote (July 2023- July 2024) HR Advantage/3M, Winfield, WV

Responsible for Freight Settlement using SAP system. Managed end-of-month and quarter financial closing documents. Reconciled carrier aging statements to third-party payment platforms and internal payment systems. Initiated Summary Bills.

Operations Admin – Warehouse/Routing (September 2022- January 2023) US Foods, Hurricane, WV

Responsible for routing delivery drivers using Roadnet software throughout WV, OH, and KY. Prepared manifests, truck summaries, and load sheets for the warehouse to utilize during the picking and truck-loading process and completed reports/logs for management.

Key Accomplishments:

Developed a new Cut List Form

Dispatcher – HVAC, (May 2022 to August 2022) (Father ill-moved to WV) CMS Nextech, Plain City, OH

Responsible for communicating customers’ needs and service histories to field technicians. Dispatched all area technicians and maintained the database. Provided support and communication to both internal and external customers. Kept dispatch boards (manual & electronic) current at all times. Completed calls in an expeditious manner. Ensured all technicians get the parts required to perform scheduled service.

Commercial Account Order Manager, (September 2020 – March 2022)

Carrier Ent., Orlando, FL

Supported our customers, partners, and Commercial Sales Team. Responsible for working collaboratively with the sales team entering orders and engaging in project management. Identified and provided reliable solutions for Commercial and HVAC post-sales support to assure customer satisfaction. Tracked shipments and logistics to customer job sites after the sale of commercial equipment. Interfaced with internal departments and third-party vendors regarding open purchase orders.

Office Manager, (July 2019 – July 2020)

Intelligent Automation, Inc., Clermont, FL

Packaged and shipped optical components to Corporate in Rockville, MD, and managed returns to suppliers. Purchased parts and office supplies from vendors. Created and submitted expense reports for the Principal Engineer. Scouted commercial property to relocate remote office and lab. Assisted the Principal Engineer with the placement of optical lenses in stages and the alignment at various ranges using a camera and simulator.

Key Accomplishments:

Organized office supplies, lab equipment, and project-specific work into distinct buckets/areas for more efficient work processes.

Senior Manager, Client Relationship (September 2014 - May 2018)

Data2Logistics, Fort Myers, FL

Developed and maintained harmonious business relationships with clients by resolving problems of complexity with diplomacy and by providing efficient, effective, and courteous customer service. Managed $1.9M revenue assuming responsibility for expenditure management, budgeting, forecasting, and cost-benefit analysis. Coordinated the preparation of reports, data, and pertinent business information to establish strategic plans and forecast/calibrate overall business strategy to meet established goals.

Key Accomplishments:

Exemplified the ability to optimize resource allocation by effectively identifying, isolating, and resolving operational inefficiencies.

Identified opportunities to increase sales of products and services by leveraging subject matter expertise, market research, and competitor analysis.

Analyst (Manager), Logistics (May 2012 - May 2014)

Sugar Foods Corporation, Villa Rica, GA

Purchased $25M of transportation services for the country’s largest producer, distributor, and marketer of premium croutons and crunchy salad toppings in the US. Supported SFC distribution centers in Villa Rica, Commerce, and Sun Valley with the conversion to Red Prairie TMS. Managed four direct reports mentoring and coaching them to adhere to the standards of commitment and excellence set forth by the company. Maintained excellent relationships with national suppliers through the development of strong business relations effectively ensuring future opportunities for business. Conducted regularly scheduled meetings and business communications.

Key Accomplishments:

Generated annual savings of $300K by leading the business team to the successful implementation of Red Prairie’s Freight Settlement and Transportation Management System (TMS) version 2011.2.

Reduced bid price by $617K by utilizing executive negotiation skills when conducting the LTL and TL bid.

Education & Credentials

Bachelor of Science, Accounting, The University Of Charleston, Charleston, WV

Completion of Six Sigma Green Belt

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