Office Manager Data Entry
Resume:
DAZHA DURDEN
McDonough, Ga ***** 470-***-****
*******@*****.***
OBJECTIVE
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in perfecting productivity, efficiency, and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
SKILLS AND ABILITIES
Employee Supervision
Operations Management
Workforce Management
Office Management
Staff Management
Billing
Bookkeeping
Customer Service
Compliance Monitoring
Data Entry
Strategic Planning
EXPERIENCE
November 2023 - Current
McDonough Walk-In Healthcare Center - Mcdonough, GA
Office Manager
Developed and implemented office policies and procedures.
Aided with the preparation of budgets, forecasts, and financial statements.
Supervised staff members, organized schedules, and delegated tasks.
Maintained filing system for records, correspondence, and other documents.
Provided administrative support to management team including preparing reports and presentations.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Answered phone calls, responded to emails, routed mail, and coordinated courier services.
Resolved customer inquiries promptly while supporting positive relationships with clients.
Processed payroll accurately ensuring all employees were paid on time.
Managed front desk operations including greeting visitors, answering questions, or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Ensured compliance with applicable laws about employment practices.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
December 2022 - September 2024
All N 1 Brokerage & Dispatch - Covington, GA
Dispatcher
Received and dispatched calls for emergency services.
Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Updated records of driver locations, delays, and cancellations.
Assigned drivers to proper routes based on customer needs.
Provided prompt updates to customers about their orders or requests.
Maintained logs of all incoming calls and assigned tasks.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Resolved customer complaints related to service issues or delays.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Utilized computer systems to find addresses, calculate estimated arrival times, and provide directions when necessary.
Verified driver credentials prior to assigning them a route or task.
Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Ensured compliance with safety regulations and company policies.
Prepared weekly performance reviews for drivers based on their adherence to company standards.
August 2018 - October 2019
All Virgin Hair Boutique - Smyrna, GA
Online Sales Representative
Aided customers in selecting products based on their needs and preferences.
Provided product information to potential customers via phone, email, and online chat.
Maintained up-to-date knowledge of product features and benefits.
Monitored customer feedback to ensure satisfaction with products and services.
Resolved customer complaints promptly.
Developed promotional strategies to increase website traffic and conversions.
Analyzed market trends to find opportunities for growth and expansion.
Responded promptly to inquiries from existing customers about order status or product availability.
Implemented effective pricing strategies to maximize profitability while being still competitive in the marketplace.
Performed data entry into company database systems accurately and quickly.
Collaborated with marketing team to develop targeted campaigns for specific customer segments.
Managed inventory levels by forecasting demand and placing orders accordingly.
Tracked shipments from vendors to ensure prompt delivery of goods.
Followed up with customers after purchase to ensure satisfaction.
Found areas for improvement within the sales process.
EDUCATION
Alcovy High School May -2015
High School Diploma
Strayer University – Current
Business Administration
REFERENCES
Sandy Zachery
Allexus Trotter
Contact this candidate