Store Manager
Resume:
Anna Odem
Experienced manager with a proven track record of streamlining operations and improving efficiency.
Thornton, CO
********@*****.***
EXPERIENCE
Express — Store Manager
2024 - Present
●Store Recovery: Took over a store that had been without a manager for months, quickly made it one of the most profitable outlet locations in the company and became a resource for stores throughout my district.
●Training and Development: Trained my entire team, associates and managers after their training had been sorely neglected by the previous manager and hired a number of new associates to the team
●Restructure: Guided the team through a difficult time of restructure, including Chapter 11 bankruptcy and multiple store closings and layoffs, all while maintaining a positive and effective working environment
Vans — Store Manager
2023 - 2024
●Recruiting and Development: Successfully hired and trained 2 managers within the first two months of my role and developed existing managers to take on additional responsibilities and grow within their current roles.
●Operations: Effectively manage all aspects of the business, including payroll, scheduling, business analysis and executing touch bases and yearly reviews with all of my staff within my first month with the company.
Fidelity Investments — Customer Transition Specialist
2021 - 2023
●Case Management: Specialty case manager handling in-bound calls and OMNI requests for transition of wealth due to life events, creating cases and managing between 30 and 40 clients at a time.
●Technologically Adept: Work extensively with Salesforce to organize cases and maintain a strong relationship with clients throughout the transition process and guiding them through online and app based needs to set them up for success.
●Customer Focused: Handle high call volumes and assist clients with questions relating to existing cases or guide them on where to begin the wealth transition process while also expressing empathy and understanding.
Anthropologie —Store Brand Leader
2019 - 2021
●Development: interviewed, hired and trained a team of 60 associates and managers to effectively drive sales, understand metrics and establish and achieve their personal career goals.
●Operations: effectively manage payroll, scheduling, business analysis and budgeting as well as trained the management team in all aspects of store operations.
●Crisis Management: managed the store through the Coronavirus pandemic and multiple riots in the Washington D.C. area while keeping my staff and customers safe.
Anthropologie — Department Manager
2016 - 2019
●Operations: oversaw successful inventory which saw shrink reduction in the store, managed payroll, and assisted with training and developing associates and managers.
●Visual Merchandising: partnered with visual manager to execute the merchandising of the home department in the store as well as acknowledge and adjust to customer buying trends. Assisted other stores in the area with executing large visual updates.
Francesca’s — Boutique Team Leader
2016 - 2016
●Recruited and trained a full sales team, with an intense focus on reducing shrink, improving sales, and making all customers feel valued.
Express — Co-Manager
2011 - 2014, 2015 - 2016
Under Armour — Associate Store Manager
2014 - 2015
SKILLS
HR and Payroll
Business Analysis
Leadership
Coaching and Development
ACHIEVEMENTS
Successfully promoted multiple associates to leadership roles
Converted multiple stores into profitable locations that became top earners for the company
Successfully managed a store in downtown Washington DC through a pandemic and multiple riots
EDUCATION
University of Central Florida,
Bachelor of Science,
Political Science
August 2011-December 2015
Polk State College,
Associate of Science
August 2009-May 2011
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