Data Entry Customer Service
Resume:
AYMEN ALI
Customer Service Data Entry Specialist
CONTACT
PROFILE
************@*****.***
linkedin.com/in/aymen-ali-a53491290
Highly organized and detail-oriented professional with expertise in data management, customer service, and inventory operations. Proven ability to ensure data accuracy, enhance customer satisfaction, and streamline processes for improved efficiency. Skilled in handling a variety of customer transactions, leveraging technology to manage inventory, and integrating digital platforms for enhanced customer engagement.
Key Strengths:
Accurately inputting and managing customer data across multiple systems.
Resolving data inconsistencies and addressing customer inquiries with professionalism.
Proficient in CRM tools (e.g., Salesforce, ServiceNow), data entry platforms, and Microsoft Office Suite.
Ensuring compliance with confidentiality and regulatory requirements (e.g., HIPAA, Privacy Act).
Creating and maintaining dashboards and reports to support business decision-making.
SKILLS
EXPERIENCE
Platform expertise
Content creation
Analytics
Communication
Creativity
Strategic thinking
Dillard's Inc. Full-time
Customer Service & Data Entry Specialist
Feb 2022 to Present
Key Responsibilities and Achievements:
Data Management: Prepared and processed source data for computer entry by compiling, sorting, and prioritizing information. Resolved discrepancies using standard procedures and ensured data accuracy by reviewing, correcting, and verifying entries.
Data Integrity: Maintained data entry standards by adhering to established techniques and procedures. Eliminated duplication by purging files and combining data from multiple systems.
System Updates: Tested system changes and upgrades by inputting and validating new data to ensure accuracy and reliability.
Customer Service Excellence: Delivered exceptional service, improving customer satisfaction scores through effective communication and issue resolution.
POS and Transactions: Operated POS systems for daily transactions, returns, and exchanges, processing an average of [X] transactions daily while maintaining secure payment gateways (Apple Pay, Google Pay, etc.).
Inventory and Loss Prevention: Maintained accurate stock levels, utilized RFID tags for inventory tracking, and reduced checkout times to enhance customer experience.
Team Collaboration and Training: Collaborated with team members to create product displays, boosting targeted category sales, and trained new employees on store policies, POS systems, and customer interaction.
Social Media Integration: Managed social media-based sales, advertised products, and integrated e-commerce with social platforms to increase online engagement and sales.
Mobile Commerce Management: Supported mobile transactions and customer service while automating marketing efforts and tracking customer interactions to improve loyalty programs.
Tools and Technologies:
Data Management: RFID scanners, CRM platforms.
Customer Transactions: POS systems, digital payment platforms.
Marketing Automation: Social media platforms, e-commerce integration.
Technical Skills
Data Entry Techniques and Software
Inventory Management with RFID
POS Systems and Digital Payment Platforms
Social Media Marketing and E-Commerce Integration
EDUCATION
Collin College
2022 to Present
Associate degree, cybersecurity
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