Customer Service Operations Manager

ASHER CHARLES KENNETH

Oshawa, Ontario • 289-***-**** • ******************@*****.***

PROFESSIONAL SUMMARY

I’m someone who thrives on creating positive, efficient environments, whether I’m managing a team or interacting with customers. Over the years, I’ve gained a lot of experience in various roles, from operations management to customer service. I love problem-solving and bringing order to the chaos, and I’m always focused on improving processes to make things run smoother. I take pride in helping others, whether it's ensuring a resident’s needs are met or supporting my team to deliver top-notch service. At the end of the day, I believe that a positive attitude, clear communication, and a bit of creativity can make a big difference in any role. WORK EXPERIENCE

Cogir Senior Living – Ajax, Ontario

Dining Room Supervisor

Dec 2024 – Present

• Delivered exceptional customer service, addressing resident needs promptly and efficiently.

• Assisted seniors with seating to ensure comfort and safety.

• Supervised lunch and dinner service, ensuring accurate and timely food delivery.

• Ensured dining tables were meticulously set, clean, and aesthetically pleasing.

• Managed sanitation processes, including regular cleaning and vacuuming of common areas.

• Oversaw pub service, ensuring correct liquor service as requested.

• Supervised bistro area, ensuring availability and timely service of coffee, cookies, and soft drinks.

• Managed the preparation and packaging of food for room service, ensuring on-time delivery.

Wendy’s Restaurant – Toronto, Ontario

Shift Supervisor

Feb 2023 – Dec 2024

• Developed and implemented cleaning protocols to ensure store and equipment cleanliness.

• Trained staff on delivering high-quality customer service and maintaining a positive atmosphere.

• Supervised and coordinated both staff and ancillary team members during shifts.

• Managed purchases and inventory for ovens, grills, and frying machines.

• Controlled inventory and managed regular stock refills to ensure operational efficiency.

• Built strong relationships with customers to enhance service satisfaction. Western Hut Pizzeria – Oshawa, Ontario

Store Manager

Sep 2022 – Feb 2023

• Streamlined HR and administrative tasks, including recruitment, attendance management, payroll, and cash handling.

• Enhanced promotional strategies by designing efficient ordering systems and implementing innovative campaigns.

• Fostered strong supplier and customer relationships to ensure smooth business operations.

• Managed purchasing, requisitions, quotes, and inventory to ensure accurate stock levels.

• Onboarded and trained new staff, focusing on delivering exceptional customer service.

• Ensured smooth store operations and consistently met customer expectations. ACK Hotel Supply – Dubai

Manager, Purchasing, Procurement, and Logistics

Sep 2012 – Dec 2021

• Supervised and optimized all activities in the Purchasing and Procurement departments.

• Maintained accurate records for inventory and purchasing, collaborating with the store and warehouse teams.

• Enforced procurement policies, ensuring compliance and efficiency across operations.

• Managed vendor relationships, verified quotations, and ensured precise product specifications.

• Developed and issued Local Purchase Orders (LPOs) for material procurement. IFA Hotels and Resorts Group – Dubai

Operations Head, Purchasing, Procurement, and Logistics Dec 2009 – Aug 2012

• Managed daily operations for 14 buildings with over 5,000 apartments, overseeing concierge, housekeeping, and support staff.

• Coordinated across multiple teams including Purchasing Managers, Coordinators, and F&B Cost Controllers to streamline operations.

• Administered the Materials Department, ensuring efficient staffing and training.

• Negotiated bids, ensuring competitive product sourcing and meeting hotel needs.

• Enforced high-quality standards and vendor monitoring for consistent product delivery. EDUCATION

• Bachelor of Arts – Karachi University, Pakistan

CERTIFICATIONS & TRAINING

• Certified Food Handler (valid until Nov 2027)

• Smart Serve Liquor Certification

• CPR Certified

• Valid Ontario Driver's License

TECHNOLOGIES

• Microsoft Office Suite (Outlook, Excel, Word)

• Google Workspace (Docs, Drive, Sheets)

• Zoom, Skype

Contact this candidate