Office Assistant Service Representative
Resume:
Gayatriveena Mamidanna Rao
Apartment 1008
Bethesda, MD 20817
**********@***.***
Objective To obtain a position as an office assistant
Education Bachelor Of Arts-December 2003-UMBC: University Of Maryland At
Baltimore County-Major: History, Minor: Psychology
Microsoft Office Certification-September 2010-Montgomery College-Rockville
Campus: Continuing Education
Employment History
2024-2024 Super Smile Center-Office Assistant
In this capacity, my boss was a dentist. I had to greet the patients and get them settled, retrieve their files, answer the phone, filing, make appointments among other office assistant tasks
2020-2020 Primrica Financial Services-Insurance Agent Trainee
In this capacity, I had to make calls, set up appointments, respond to certain
inquiries about the company, attend seminars that would help us with the job. Moreover, I was studying to take the exam so I could become a licensed insurance agent. The class was taught by an actual teacher and we had a textbook.
2018-2018 Protocall Energy Services-Customer Service Representative
In this capacity, I worked on various campaigns making calls and answering
calls to and from customers regarding their energy bills. I negotiated contracts
with vendors and slashed benefits administration costs by negotiating pricing
and fees, while ensuring the continuation of services. I received 3 days of
paid training for the position and had to pass a written exam as well.
2010-2010 SpringHill Suites-Front Office Associate
In this capacity, I greeted customers, made reservations, issued room keys,
dispatched the shuttle to BWI airport, checked guests in and out, handled the cash
register, prepared welcome envelopes, managed the general store, counted cash,
answered general questions about the hotel, local attractions or places of interest
and assisted in whatever way possible.
2007-2008 Transportation Security Officer-TSA- Transportation Security Administration
In this capacity, I screened passengers and their luggage for dangerous or
prohibited items such as guns, knives, or explosive devices, operated an x-ray
machine, monitored a metal detector, made clear announcements, conducted
manual inspections of property and people, checked tickets, boarding passes,
identification of passengers, and used an Intra-Explosive Detection machine. I
was based out of Baltimore/Washington International Thurgood Marshall (BWI)
Airport.
Skills
Working knowledge of Word Perfect, Microsoft Word, Excel, And Power Point
Typing speed 40-45 words per minute (wpm) with 100% accuracy
Top notch oral, written communication and customer service skills
Am proficient in using a cash register, multi-line telephone, calculator, fax machine, electronic typewriter, shredder, microfilm equipment, xerox machine, postage weighing and pricing equipment
Had two security clearances from the Federal Government
Certificates & Dates Received
Certificate Of GSA Smart Pay Program-09/14/2006
Security Awareness Virtual Initiative (SAVI) Completion Certificate-09/15/2006
Certificate Of Completion-Privacy 101-09/20/2006
Certification Of Training-2006 Annual Ethics Training-11/09/2006
Certification Of Completion-FAA NO FEAR Presentation-11/15/2006
Certification Of Completion-(CBI/WEB) AVS QMS Orientation-11/28/2006
Transportation Security Administration Screener Certification-01/03/2008
Certification Of Completion-Conflict Management Essentials Course-2008
Certificate Of Reaffirmation-The Oath Of Office-4/14/2008
References
Available Upon Request
Contact this candidate