Real Estate Account Manager

Trina S Bryant

**** ****** ***** ***, ******** GA 30058

*************@*****.*** 678-***-****

Objective

To attain employment with the flexibility and financial security to balance family, career,

Advancement and financial growth.

Professional Experience

Telenet Marketing

August 5, 2024 to present

Job Duties:

Engage decision makers in a conversation to uncover current business environment needs.

Navigate to the correct decision maker through inquiries with gatekeepers, work colleagues and other resources.

Recognize buying signals and coordinate sales and prospect meetings.

Enter information captured during a phone conversation into multi-relational databases and/or Sales CRM system.

Compose summary statements and/or email communication conveying the specifics around sales opportunities and prospect conversations.

Radial Warehouse (adecco) December 2023 – May 2024 (seasonal)

Picking

Packing

Shipping

Receiving

Auditing orders

Toyota Industries (Tica)

December 2022- May 2023 CNC Operator

• Performed several quality checks on compressor parts in various point on the production

line.

Global Electronics Services

January 2022-May 2022 Account Manager

• Making more than 100 calls daily

• Follow-up with clients

• Seeking new clients

• Building report with existing clients

• Scheduling picks up and drop off repairs and good.

Wallstreet Finance

(Commission Independent Contractor)June 2019- December 2021 Business Development (Lead

Generation)

• Create and manage pipeline making outbound calls and personal meetings with prospects.

• Cultivate relationships with real estate agents, investors, and commercial clients interested

In financing.

• Identifying strong candidates for financing and passing them to loan officer/broker for

Closing.

October 2019- February 2020 VA Mortgage Loan (Contract)

• Prepare and review all account documentation pertinent to loans.

• Review loan files to ensure the completeness of the file, and that all collateral has been

Properly secured.

• Verify the real estate taxes on residential real estate loans.

• Update collateral values, as needed, on residential real estate loans.

• Correspond on residential loans and other loans as assigned by senior management within

The mortgage company’s loan portfolio, within the servicing guidelines established by

Mortgage policy.

• Cover phone calls and zoom meetings as necessary and keep the manager informed of all

Activities within the department.

• Maintains the highest level of confidentiality with all information obtained.

• Actively participate in training programs to maintain and acquire additional job knowledge

And skills.

• Represent the mortgage company in a manger that maintains and expands positive

Relations with all customers, potential customers, and co-workers.

• Performed as a team member in allocating and coordinating the workflow.

• Contribute to the fulfillment of department and company objectives and goals.

• Comply with all department and company policies, procedures, and regulations.

• Meet expectations for attendance and punctuality.

• Other duties as assigned.

Viking Distribution

September 2018- February 2019 Service Dispatcher

• Provide excellent customer service to customers, service managers, and other business

Partners.

• Dispatch service calls, for warranties customers, and showrooms for repairs and servicing

On their Viking appliances.

• Coordinating service, repairs, tracking and shipment of parts needed from our warehouse.

• Taking inbound calls from technicians, customer, and other partners, dispatching them to

The proper department.

• Working closely with the exchange coordinator, claims coordinator, documenting claims,

And preparing them for respective department for processing.

• Follow-up on open incidents/claims, purchase orders, and tracking department open

Service jobs in need of assignment.

Lending Point

May 2016- June 2018 Senior Loan Advisor/B2B Consultant

• Lending Point was a fast-paced environment; our target market was individuals with

Beacon scores ranging from 600 to 700, we have recently expanded our risk model to

Service higher beacon scores.

• Top producer in 2017, ranking 11 out of 33 loan officers.

• Daily routine included making more than 120 outbound calls while receiving warm inbound

Leads from Lending Tree Case Advisor.

• Closing on average 5 personal loans a day ranging from $5,000 to $25,000 per loan with

Monthly revenues exceeding monthly goal of $1 million dollars

• Selling high interested personal loans to customer with marginal credit, within a timely

Manner, promoting the brand at trade show, and via digital media.

• Creating a pipeline of leads through repeat customers, referrals, word of mouth, follow-up

Via email and telephone communication.

• Business to business sales; setting up appointments to demonstrate our platform to clients

Namely Invisalign and AAMCO that could use Lend Point for customer financing.

• Prospecting daily, through email, digital media, and word of mouth.

Home Depot 2015-2016 Customer Service Specialist (Major Appliance)

• Up selling more than 120 inbound calls daily in reference to major appliances.

• Payment processing of major credit cards and Home Depot Credit Cards

• Verbal customer service interaction, in conjunction with, order and refund processing.

• Conflict resolution with the occasional dissatisfied customer.

YMCA

2014-2015 First Party Collections for Membership Service – Part Time

• Selling new memberships and up selling retention of current memberships

• Payment posting and processing.

• Conflict resolutions

• Email and verbal customer service interactions

• Outbound phone calls of 75-100 call daily

Accountants One (Contractor) 2013-2015 Collections – Nations Recovery Center

• Third party collections on charged off 2nd chance credit cards.

• Conflict resolution and negotiation of payment arrangements, to include settlements, and

Modifications.

Regional Acceptance

August 2008- May 2013 Collector I

• 150 Inbound and outbound calls daily

• Responsible for following standardized collection procedures pertaining to vehicles in the

Southern region of the U.S.A.

• Loan modification/extension

• Negotiation of payment for repossessed vehicle and pre-repossession.

• Conflict resolution/customer service

• Email and verbal customer interaction

• Loss prevention, as it pertains to automobile insurance fraud, and Theft.

Education

Georgia Piedmont Technical College

August 2010-2013 Associate Degree in Marketing

Atlanta Metropolitan College

June 1999, Associate Degree – Psychology

Special Skills

Proficient in Microsoft Word, Outlook, and PowerPoint with a working knowledge of Excel, and 15

Years of collections, customer service, account receivables, and sales experience. A team player with

Strong leadership skills having worked on automated dialer systems, as well as cold calling. Strong

Verbal and Writing communication skills.

References available upon request.

Contact this candidate