Business Analyst Salesforce Administrator

Tahani Abdelkhalig

Salesforce Administrator/Business Analyst

Grovetown, GA 30813 *********@*****.*** +1-602-***-**** SUMMARY

Certified Salesforce Administrator & Business Analyst with 5+ years of experience driving operational efficiency and enhancing business processes. Skilled in managing and optimizing Salesforce environments, overseeing 2,000+ user accounts, roles, and profiles, and ensuring system functionality through automation and configuration. Adept at streamlining workflows and improving data integrity by leveraging tools like Salesforce Lightning, Process Builder, and Salesforce Flow. Proven track record in collaborating with cross-functional teams to gather business requirements and translate them into impactful technical solutions. Expertise in AI tools such as Salesforce Einstein Analytics to boost decision-making, customer satisfaction, and productivity. Experienced in Agile/Scrum methodologies, having led sprints and collaborated with stakeholders to deliver solutions on time and within scope. Committed to continuous improvement, with a focus on driving innovation and enhancing user adoption through comprehensive training and support. SKILLS

Salesforce Administration: Salesforce Lightning, User Accounts, Roles, Profiles, Workflows, Page Layouts, Reports, Dashboards, Salesforce Sales Cloud, Salesforce Service Cloud Business Analysis: Gathered Requirements, User Stories, Gap Analysis, Stakeholder Engagement, Business Requirements Document (BRD), Functional Requirements Document (FRD), Stakeholder Management, Sprint Planning, Backlog Grooming, User Acceptance Testing (UAT)

Methodologies: Agile/Scrum Methodologies

Collaboration Tools: Jira, Microsoft Teams, Slack, Zoom, Google Meet, Confluence Documentation Tools: MS Office Suite (Excel, PowerPoint) Operating Systems: Windows, Linux, macOS

EDUCATION

Master of Business Administration - DeVry University 2023 Bachelor in Economics - Gezira University, Sudan 2003 High Diploma in Social Statistics - Red Sea University, Sudan 2005 CERTIFICATES

Certified Salesforce Administrator - Salesforce

Certified AI Associate – Salesforce

Certified AI Specialist – Salesforce

Agile MBA - The Job Hackers

Fundamentals of Business Analysis - Coursera

Technical Support Fundamentals - Coursera

End-User Desktop Support - Per Scholas

EXPERIENCE

Salesforce Administrator & Business Analyst Sept 2022 – Present DXC Technology, Alpharetta, GA

• Oversee and maintain 2,000+ user accounts, roles, profiles, and permission sets, ensuring 100% compliance with organizational policies and data security standards.

• Deploy Salesforce automation features such as validation rules, Process Builder flows, and approval processes, streamlining repetitive tasks by 35% and enhancing system functionality.

• Optimize Salesforce Sales Cloud and Service Cloud environments, improving operational efficiency by 25% through streamlined workflows.

• Leverage collaboration tools like Microsoft Teams, Slack, Zoom, and Confluence, enhancing team communication and transparency by 50%.

• Generate and maintain 150+ custom workflows, reports, and dashboards to deliver actionable insights, increasing data- driven decision-making by 40%.

• Construct 30+ validation rules and formula fields to optimize processes like web-to-case, email-to-case, and campaign management.

• Configure and manage Salesforce Lightning features for 2,500+ users, ensuring 99.9% uptime and peak system performance.

• Safeguard Salesforce compliance and security by configuring roles, profiles, and permissions, ensuring 100% adherence to regulatory standards.

• Partner with cross-functional teams to gather requirements and translate over 90% of business needs into effective technical solutions.

• Draft 10+ Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) to align technical solutions with business objectives.

• Evaluate existing system functionality and work with stakeholders to formalize business requirements, achieving 95% alignment with project objectives.

• Engage in Agile/Scrum ceremonies such as sprint planning, daily stand-ups, and retrospectives, facilitating a 30% faster delivery of Salesforce solutions.

• Manage and prioritize a Salesforce backlog with 100+ tasks, aligning project timelines with business goals.

• Explore large datasets using AI-powered tools to identify trends, delivering 15+ actionable insights to optimize marketing and operations strategies.

• Led 20+ training sessions on Salesforce AI features, boosting team productivity by 45% through intelligent automation. Salesforce Administrator Oct 2019 – Aug 2022

BNY Mellon, Pittsburgh, PA

• Resolved over 100 login issues and password resets monthly, ensuring 99% user satisfaction and reducing downtime for system users.

• Managed and maintained 1,000+ client and financial records in Salesforce daily, ensuring 100% data accuracy for operational efficiency.

• Generated and distributed daily reports on financial transactions, client interactions, and account activities, improving decision-making by 20%.

• Identified and corrected over 10 errors weekly in workflows, automation, and integrations with banking systems, maintaining 100% system reliability.

• Audited and cleaned 500+ duplicate or incomplete records monthly, improving database integrity and data quality by 30%.

• Organized and led over 5 daily stand-up meetings, weekly team syncs, and client discussions, ensuring on-time project delivery.

• Collaborated with stakeholders to gather and document 100% of requirements, completing UAT testing and aligning project goals with business needs.

• Facilitated sprint delivery as Scrum Master, leading bi-weekly sprints and interacting with product owners to ensure 100% alignment with project timelines.

• Oversaw monthly data imports and exports of 5,000+ records, conducting data audits and deduplication to ensure 99.5% data integrity.

• Provided technical support for 300+ Salesforce users, troubleshooting 95%+ of issues within 24 hours and conducting training to improve system adoption by 40%.

• Created 10+ executive-level presentations and reports monthly using MS Excel and PowerPoint, summarizing project progress and system performance for stakeholders.

• Managed user access and security settings for 1,500+ users through Active Directory and Salesforce permissions, ensuring 100% compliance with data protection policies.

• Administered and maintained Salesforce CRM for 1,000+ users, overseeing profiles, roles, and security settings to achieve 99.9% system uptime.

Director Aug 2015 – Sept 2019

Kids Haven Daycare and Preschool

• Supervised daily operations, ensuring a safe and welcoming environment for children.

• Managed staff schedules, training, and performance to maintain high-quality care.

• Ensured compliance with health, safety, and licensing regulations.

• Handled administrative tasks, including budgeting, enrollment, and record-keeping.

• Ensured procedures are followed for building security by practicing fire drill training regularly. Teacher Apr 2014 – Jul 2015

Kids Haven Daycare and Preschool

• Developed and implemented age-appropriate educational programs and activities.

• Monitored and documented children’s progress, addressing individual needs.

• Organized creative activities, including arts, crafts, and Storytime.

• Promoted social skills through group activities and teamwork.

• Communicated regularly with parents to provide updates and address concerns.

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