Customer Service Credit Union
Resume:
Kiasia Robinson
My objective is to use my diverse skills and outgoing personality to gain the
opportunity to join an organization which is interested in hard working, self motivated, compassionate individuals.
6029 Bay Island Dr.
Garland
**********@*****.***
EXPERIENCE
Drafting
Royse City, Tx
Sept. 2024 - Nov. 2024
Draft and send correspondences aimed at helping clients professionally exit their timeshare agreements. Drafting clear persuasive, and legal sounding communication to the intended resort.
Drafting Letters:
Includes composing personalized letters to timeshare companies, resorts, and any third party companies that the client may be in agreement/contract with requesting contract termination. Client Communication:
Gather client information from documents including payment history, contracts, and grievances.
Understanding the clients goals, tailoring letters to address their specific needs.
Study client documents to determine a possible exit strategy.
● Research
● Collaboration
● Document Management
● Problem Solving
● Proofreading / Quality control
Fraud Analyst
Co-op Solutions- Fort Worth, Tx
June 2022- March 2023
Excel
Actively monitor credit union’s debit and credit cards for fraudulent or suspicious activity.
Communicating with credit union associates i.e, tellers and CU Managers to resolve fraudulent account transactions.
Implement strategies to minimize fraud risks including setting balance thresholds or blocking high risk activity.
Educate members of fraud risks and the best practices for safeguarding their accounts.
Offering excellent customer service while handling sensitive situations with discretion and professionalism.
SKILLS
Timeshare
Drafting
Writing Skills
Word
Salesforce
Dispatching
Property Insurance
Dispatcher
Computer Skills (3 Years)
Administrative Experience
Customer Service (2 Years)
Store Management
Onboarding
Child Care
Microsoft Skills
Key Holder
Retail Experience
Debt Collecting
CPR
Excel
Vm Ware CPU Systems
Fraud Detection
Claims
Technical proficiency
Knowledge of banking and
fraud trends
Payment networks (e.g., Visa,
Mastercard)
● Prepare reports on fraud trends
● Identify emerging fraud patterns by analyzing transaction data and market trends
● Ensure all fraud prevention and investigation efforts comply with credit union policies, state/federal regulations and industry standards.
Front End Store Coordinator
TJ Maxx Hurst, Tx August 2021
Maintaining a proper shift flow for floor sales associates Scheduling floor sales associates to produce credit card sales Amazon Warehouse Haslet, TX — Stower/Warehouse Worker July 2020 - 2021
Requires me to lift boxes 15-20 lbs, unpackage the items, scan and place the item on to a robot for customer orders at a fast pace.
● Heavy Lifting
● Labeling
● Packaging
Education Station Learning Center, Irving, TX —
Administrative Assistant / Front Desk
Dec 2019 - March 2020
● Document each child that is checked in to the facility on a daily basis.
● Arrange a spreadsheet and submit attendance through computer software.
● Create a weekly food and eating plan.
● Submit weekly eating plan costs, orders, and budget. United Healthcare, Remote - Client Care Advocate / Customer Service Temporary Position July 2018- December 2019
● Client support consists of responding to clients inquiries via email or cold calling while educating clients about medication and or services provided by UH.
● Proactively contact clients to be sure their needs are met.
● My advocacy skills allowed me to be a voice for clients within the company to improve service and ensure the best customer and client satisfaction
● Problem solving
● Administrative duties included but we’re not limited to: maintaining accurate client records and documentation, prepare reports on client satisfaction trends and feedback & tracking clients interactions and follow up on any unresolved issues.
● Team collaboration
● Relationship building, strong verbal and communication skills
● Counseling
Edge Shop North East Mall, Hurst, TX— Assistant Manager Aug 2017- July 2018
● Open/Close boutique/
● Key Holder
● Pay roll
● Interview/ Hire qualifying candidates for the store.
● Scheduling for weekly store hours.
● Responsible for inventory orders.
● Responsible for the upkeep of the entire store including mannequin attire and placement.
Dillards, Hurst, TX — Sales Associate
July 2016 - Sept 2018
Maintained and achieved a high sales performance quota. Design/ Merchandise displays to promote sales.
Markdown & Transfer out merchandise.
Size & Fit Guests
Customer Service
● Place orders over the phone while assisting customers in person and providing attentive customer service.
EDUCATION
Grambling State University, Grambling, La — some college Aug 2014 - Jun 2016
Completed two years of study in social work.
Pursuing a BSW
North Webster High School, Springhill, La — H.S Diploma Aug 2011 - May 2014
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