Customer Service Representative
Resume:
Lizzie Battle
Results-driven Administration Associate with over 15 years of experience in customer
service organization. A diverse background which includes scheduling, coding and excellence customer service. The ability to implemnt goals and consistently meet departmental goals based on performance measures and patient/clients satisfaction. Effective Collaboration with multiple Divisions to ensure a minimum of 95% accuracy in scheduling procedures. Serves as lead for other departmental scheduling staff and reports directly to Associate Director of Ambulatory Access Management. Jackson, MS 39212
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
BMSPAF-Remote
September 2024 to Present
• Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
• Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
• Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
• Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
• Achieved an average call resolution time of XX minutes through effective problem-solving skills
• Reduced billing errors by XX% through meticulous verification processes Customer Care Representative (Remote)
Entergy-GC services-Houston, TX
June 2023 to October 2024
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
• Start, Move, Stop Services
• Require Information
• Orders
• Complaints
• Purchase products/Services
Account Coordinator
Collection Agency Resource-Flowood, MS
February 2023 to June 2023
The Billing & Collections Coordinator is responsible for submitting clean claims, contacting payers for claim status, contact patients to collect balances, filing claim appeals, and preparing/obtaining all required documentation while working collaboratively with other members of the clinical and administrative team.
Primary Duties
• Review, prepare and submit “clean” claims to insurance companies; ensure compliance with payer requirements
• Contact insurance companies to follow up on claims status
• Contact patients regarding outstanding balances due
• Identify and bill secondary or tertiary insurances electronically or on 1500 claim form
• Conduct and follow-up on pre-bill and post-payment claim audits
• Review patient and insurance payments; investigate discrepancies
• Record written documentation that is clear, concise and accurate in billing system
• Assure proper follow up and communication is provided to patients, referral sources, and coworkers
• Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner
• Prepare and send physician correspondences (Standard Written Orders, letters requesting concurrent physician notes) and review incoming physician documentation for accuracy
• Enter accurate patient demographics in EMR system
• Consistently obtain accurate insurance information, including eligibility and benefits verification, authorizations, for new prescriptions; prepare service estimates and patient responsibility forms
• Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.
• Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects/records patient responsibility payments.
• Flexible team player who thrives in environments requiring ability to effectively prioritize multiple projects in a fast-paced environment.
• Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
• Perform other duties or special projects as assigned Front Office Coordinator/Receptionist
Healogics-Jackson, MS
April 2020 to February 2023
Front Office Coordinator is responsible for overall front desk activities including management of the reception area and meeting areas,
Scheduling patients, customer service, phones, mail, emails, payments, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and assists on projects and any additional administrative support necessary for the organization.
• Excellent oral and written communication skills; including the ability to speak and write effectively and to analyze, edit, review and interpret complex material;
• Exceptional customer service skills; • Proven ability to handle confidential information and work with minimal supervision; • Proficient with MS Office Suite, including Word, Excel, and Outlook.
• Thorough knowledge of modern office equipment, including multi-phone lines systems, fax, copiers, scanners, etc.; • Ability to plan and supervise the work of others;
• Ability to maintain cooperative working relationships with other departments and organizations;
• Thorough knowledge of administrative practices and procedures; • Thorough knowledge of modern office management principles, procedures and techniques and their adaptation;
• Be service-oriented with the ability to pay attention to details in a fast pace environment. Customer Service Coordinator II
Baptist Medical Group-Jackson, MS
November 2019 to April 2020
• Perform all variety of administrative functions.
• Schedule appointments, give information to callers, doctors, and nurses.
• Verify Insurance information.
• Fax over DOT, NON DOT physical assessment and drug screen to variety of companies.
• Certify Redflag accounts.
Education
Healthcare Administration/Medical Records in Medical University Of Phoenix - Flowood, MS
High school diploma or GED
Associate's degree
Skills
• Icd
• Icd-9
• Microsoft outlook
• Outlook
• Microsoft word
• Word
• Epic
• Payroll
• Administrative Assistant
• Receptionist
• Accounts Payable
• Billing
• Excel
• Accounting
• 10 Key Calculator
• Data collection
• Medical Billing
• Allscripts
• ICD-10
• EMR Systems
• CPT Coding
• Insurance Verification
• Hospital Experience
• Accounts Receivable
• Data Entry
• Medical Records
• HIPAA
• Microsoft Excel
• Customer service
• Medicare
• Computer literacy
• Medical collection
• Medical terminology
• Typing
• Warehouse experience
• Microsoft Office
• Office Administration
• Experience Administering Injections
• Phone Etiquette
• Call center
• Financial services
• Communication skills
• Computer skills
• Office experience
• Front desk
• English
• Medical office management
• Medical office experience
• Cash handling
• Documentation review
• Databases
• Human resources
• Customer service
• Analysis skills
• Order entry
• Data collection
• Accounts receivable
• Time management
• Communication skills
• Microsoft Excel
• Clerical experience
• PeopleSoft
• Kronos
• Records management
• HIPAA
• Typing
• Financial auditing
• Windows
• Account reconciliation
• Epic
• Office management
• Medical office management
• CRM software
• Medical records
• EMR systems
• Medical terminology
• Microsoft Access
• Front desk
• ICD-10
• ICD-9
• Medical coding
• Accounts payable
• Cash handling
• Databases
• E-commerce
• Customer relationship management
• Software troubleshooting
• Supervising experience
Certifications and Licenses
Driver's License
December 2017 to December 2024
Certified Coding Associate
Additional Information
Skills
• Epic
• Microsoft Outlook
• Microsoft Word
• ICD-9/ICD-10
Contact this candidate