Credit Union Solutions Specialist

NANCY GULICK

*********@***.***

Experience

**/**** ** ******* ********* Resources Federal Credit Union

Member Solutions Specialist

Responsible for all the Credit Union members that their last names begin with the letters I through N.

On a hotline the entire day answering members questions and/or concerns regarding their account(s) with the Credit Union.

The types of accounts consist of Home Equity Loans, Business Loans, Auto Loans, Personal Loans, Credit Cards and Special Loans like Holiday Loans and Fresh Start Loans.

Collection on past due accounts, calling and sending default letter on 30, 60 or 90 days.

Work with members that need assistance with past due balances. Possible deferment of payments for a period of time that need to be presented to management on a Member Assistance Form for approval.

Work with State National when a vehicle needs to be repossessed or surrendered or found.

Sent detailed deficiency letter to members after the sale of the repo.

Close accounts for members being delinquent and not responding. Charge Off and send to outside collection agency.

Closing secured credit card with ROS (Right of Set off) when over 180 day past due.

Get titles to owners when their auto loans are paid in fill without FRFCU as the lien holder.

Process daily payments for members through transfer of funds, ach payments or debit card payments via Swibel.

04/2023 to 06/2023 Stayed home with my son with medical issues.

12/2011 to 03/2023 Barnes and Noble Education, Basking Ridge, NJ

Senior Billing/Account Receivable Specialist

Update the daily aging report and daily SFA report for the department

Answering the Billing Hotline during normal busy hours as needed

Setting up new stores and existing stores on “Autoback”

Implementing new procedures for a new process for “First Day Sales”

Monitor and maintain the AR billing and AR New Provider e-mail boxes

Update the rush survey results for each store

Responsible for dropped files to our server to load students into our PS system, address files ending in error with the colleges in a timely manner to correct the errors

Manage the Daily, Weekly, Monthly and Specific Billings for new bookstores which some have much larger sales volumes

Update and manage State Tax Exemption Forms for stores

Assist the Collections Department with invoice confirmation, invoicing issues and projected payment date

Investigate and resolve customer complaints/issues

Support cash application personal when payment application is not identifiable or balancing

Work with department Manager to create improved processes for enhanced productivity

Manage the Daily, Weekly, Monthly and Specific Billings for 166+ College Bookstore.

Act as liaison between Home Office and store managers, regional managers, directors and college staffing all the way to the VP level

Responsible for reconciling and distributing Billings within 48 hours

Maintain up to as many as 500 providers for one given college bookstore with SFA programs, Department Charges, Athletic Charges, and 3rd party charges

“Rush” 6 weeks of being on the “Hot Line” to support over 800+ bookstores and thousands of students making purchases 4 times a year. Fall, Winter, Spring and Summer.

Add new providers to current bookstores as required

Support the Colleges when dropping files to our data base with student information and critical start and end dates. Troubleshoot when failing to load properly

Run queries against our data base to obtain information required

Work with Support Services to resolve any unresolved issues

01/2009 to 11/2011 Senior Accounts Receivables Rep.

Responsible for the Collections of current and past due receivable for the Top 25% of the Companies Sales

Responsible for the training of new collectors

Responsible for cleaning up old receivables on an extremely delinquent University.

Implement new procedures for managing the current receivable while collecting on the old delinquent receivables.

Responsible for the collections of current and past due receivable

03/2004 to 12/2008 Dr. Elaine Swingle, D.M.D. Westfield, NJ

Accounts Receivable Manager

Manage all aspects of accounts receivable

Collected on old delinquent accounts 4+ years out

Daily collection calls for accounts past due.

Assist with the Month End Closings

Prepare financial reports for the owner

Support any system enhancements or upgrades

Implemented Paperless Office

Worked with patients on outstanding insurance claims, billing, refunds, credits or account adjustment

Managed a staff of four and over-saw all administrative needs

Responsible for assisting the dentist chair side as needed

Maintaining the lab and send out cases and making models

Obtain Dental X-Ray License

03/1998 to 02/2004 American Plastics Co., Watching, NJ

Manager

Responsible for running the entire company for the owner (excluding sales and marketing)

Managed all aspects of customer service, A/R, AP, purchasing, system upgrades, accounting operations, inventory, shipping, warehousing and all administrative needs.

09/1995 to 02/1998 Phillips Van Heusen, Bridgewater, NJ

Senior Collector

Collection of the Izod Golf & Tennis Division, final demand notification and placement for collection of distressed debtors

Controlled the billings and credit memos for special invoicing

Responsible for the collection of receivables for their Golf & Tennis Division that was just centralized

Prior responsibility of the phased-out Gant Golf product line

10/1992 to 01/2008 SELF EMPLOYED LICENSED THERAPIST

Owned my own practice for more than 16 years, doing massage therapy in the evenings. (worked 2 jobs)

Worked on patients referred by Chiropractors and/or Doctors or by word of mouth only

1987 to 1992 JOHNSON & JOHNSON CUSTOMER SUPPORT CENTER, New Brunswick, NJ

Project Analyst/Accounts Receivable Team Leader

Converted the A/R Dept. from the CPC to the new CSC at J&J. 5 operating companies into 1. 900MM in sales.

Research and implement innovative programs to develop efficient operations.

Train and educate staff members on the new CSC philosophies and use of the A/R System. (Teamwork and Total Employee involvement).

Develop job standards for the A/R associates annual performance reviews.

Prepare financial reports to evaluate the condition of the new A/R Div. for management review.

Direct the implementation of the latest version of the Computeristics A/R System.

Supervise the staff of 6 A/R associates and 1 A/R coordinator.

Manage the identification of the root cause of the customer deductions and all banking activities as they relate A/R.

Actively involved in CustomAR user group as session leader.

Receivable Supervisor

Managed the responsibilities for collection activities of 2 marketing divisions.

Coordinated the consolidation of three operating companies A/R systems and functions into one.

Implemented and tested the most current version of the Computeristics A/R System.

Managed and supervised the activities of eleven non-exempt employees with a diversity of jobs.

Analysis of proper job functions and staff size.

Actively involved in the CustomAR user group as a session leader.

Prior jobs included Accounts Receivable Group Leader, Planning Control Clerk and Customer Service Representative.

Skills Microsoft Office, Word, Word Perfect, Microsoft Excel, AS400, Quickens, One Write Plus, Dentrix, Komar, EagleSoft, PeopleSoft, Lotus Notes, Outlook, WinSCP, Cisco, Snagit, Teams, Autoback, VPNDuo, Swibel, ComPro, COCC1 Production, Client Central, Slack

Team player

Decision maker

Effective working practices

Solving complex problems-Trouble shooting

Reliable and effective

Focus on activities

Detail oriented

Personable

Self-motivator-Extremely Goal Oriented

Strong communication skills

Collections Specialist

Student Relations/College Relations

VA Liaison

AR Ambassador

REFERENCES: Available upon request.

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