Administrative Assistant Technical Support
Resume:
Daree B. Wilson
Jackson, MS *****
Phone: 601-***-****
Email: **********@*****.***
Summary
Strong experience working as an administrative assistant.
Exercises good judgment and makes sound and well-informed decisions regarding motor carriers operating inside and outside the State of Mississippi.
Gave administrative leadership to all phases of program within the division.
Ensured coordination of activities as of the division and/or department with other divisions and departments within the agency.
Seek efficient learning techniques to acquire and apply new knowledge and skills.
Provided managerial and technical support to the department.
Education
Certifications Federal Emergency Management Agency (2/2021)
Coastal Training Institute, Jackson, MS
Certification -Word Processing Program (12/1986)
Hinds Community College, Jackson, MS
Associate Degree -Word Processing and Business Training Program (5/1980)
Affiliations
National Conference of State Specialists (NCSTS)
06/2005 – Present
Mississippi Association of Highway Safety Leaders Member
06/1997 – 06/2006
Lone Pine MB Church – Secretary
04/1973 – Present
Skills
Management
Computer Operator
Microsoft Office Software
Office Professional
Customer Service Representative
Secretarial Profession
Assisting Administrative Superior
Oral and Written Communications
Professional Experience
WITS Solution/USDA-NRCS
07/23-Present
Secretary II
Receive calls from people applying for farmland assistance.
Review and upload contracts into the Protract database.
Assists with massive certified mailouts to the customers.
Scan returned certified receipts and letters into the computer.
Notifies supervisor and soil conservationist on certified mail going out and being returned.
Notifies twenty-two field offices throughout the State of Mississippi of office closures.
Creates signage for the field offices to place on the outside of their door.
Assists with setting up conference room for administrative meetings.
Communicates information in a courteous manner without provoking anger.
Conscientiously abides by the rules, regulations, and procedures governing work.
Monitors special projects and assures that findings are applied, implemented, and documented.
Is productive and carries fair share of the workload.
Exercised internal and external contacts to provide and exchange information as well as providing assistance and guidance.
Demonstrated integrity by honoring commitments, integrity and maintaining necessary confidentiality.
Gave administrative leadership to all phases of program within the division.
Recommended resources to various projects with prior administrative approval.
Insight Global/FEMA
02/21-05/23
Customer Service Agent
Receive calls from people applying for Disaster Assistance.
Assist applicants on the helpline whenever an applicant calls for questions about their case.
Assist applicants with either reissue of funds due to funds being issued, but not received.
If there was a document that was questionable by the caseworker, I would translate the information from the case reviewer to applicant.
Worked in the document validation department where I would review all correspondence received to ensure the applicant has submitted all required documents for processing. over documents like the
If documents were unreadable or unverifiable, I would call the applicant and ask for a more legible copy.
Trained to be in Advanced Helpline to receive transfers from lower-level agents or document validation agents.
Once I received the transfer, I would review the applicant’s case and explain to the applicant the status of their application and if any additional documents are required for them to submit.
Substantiated and set verifications on documents submitted by the applicant.
Placed outbound calls to the applicant to inform the applicant of missing documents.
Communicates information in a courteous manner without provoking anger.
Conscientiously abides by the rules, regulations, and procedures governing work.
Monitors special projects and assures that findings are applied, implemented, and documented.
Productive, and carries fair share of the workload.
Deals effectively with pressure and recovers quickly from setbacks.
Home Caregiver/Homemaker
07/2017 -02/21
Mississippi Department of Transportation, Jackson, MS
01/2012 - 06/2017
Administrative Assistant
Communicates information in a courteous manner without provoking anger.
Conscientiously abides by the rules, regulations, and procedures governing work.
Monitors special projects and assures that findings are applied, implemented, and documented.
Is productive and carries fair share of the workload.
Deals effectively with pressure and recovers quickly from setbacks.
Demonstrates ability to prioritize and organize.
Exercises good judgment and makes sound and well-informed decisions regarding motor carriers operating inside and outside the State of Mississippi.
Process Unified Carrier Registration Applications and Intrastate Applications in a timely fashion.
Reviews and records Unified Carrier Registration and Intrastate transactions on an Excel Spreadsheet prior to submitting for deposits.
Mississippi Department of Transportation, Jackson, MS
07/2004 – 12/2011
Administrative Assistant
Processes Motor Carrier Insurances on Nor (Electronic Filing System.
Seeks efficient learning techniques to acquire and apply new knowledge and skills.
Ensured coordination of activities of the division and/or department with other divisions and departments within the agency.
Exercised internal and external contacts in order to provide and exchange information as well as providing assistance and guidance.
Demonstrated integrity by honoring commitments, integrity and maintaining necessary confidentiality.
Gave administrative leadership to all phases of program within the division.
Recommended resources to various projects with prior administrative approval.
Provided managerial and technical support to the department.
Exercised sound judgment for a variety of circumstances such as handling numerous incoming calls.
Informed office staff of computer classes offered through MDOT and verify name of participants when required to do so.
Seek efficient learning techniques to acquire and apply new knowledge and skills.
Collected and signed staff timesheets during supervisor's absence.
Designed PowerPoint Presentation and Brochure for the Motor Carrier Division.
Processed employees Print Shop Order requests.
Processed Harvest Applications.
Processed "New Hires" paperwork prior to sending to the Human Resource Division.
Processed injured employees Worker's Compensation paperwork.
Set up hotel/motel reservations within the State of Mississippi upon request.
Trained staff on various programs within the Motor Carrier Division.
Received and reviewed Unified Carrier Registration Applications prior to processing.
Verified insurance through FMCSA website for Unified Carrier Registration Applications before issuing authority receipts.
Received and reviewed Intrastate Applications for General Freight, Household Goods and Passenger Carriers.
Reviewed Single State transactions prior to making bank deposits weekly.
Mailed Single State transactions to MDOT Accountant after making bank deposit weekly.
Greets Single State customers, faxes and collects applications and monies for processing.
Operated Compaq P910 Color Computer using Microsoft Word, Excel, and PowerPoint software’s.
Mississippi Public Service Commission, Jackson, MS
12/1995 – 06/2004
Executive Secretary
Entered inspectors overtime hours and daily activities for each month.
Generate monthly and quarterly reports.
Generated driver's vehicle delinquent letters for trucking companies.
Assisted in developing and planning a variety of projects.
Designed and developed PowerPoint Presentation for the division.
Provided some managerial and technical support to the department.
Provided information to agency personnel, public and private agencies.
Processed and maintained departmental paperwork, reports and correspondence.
Set-up the Mississippi Public Service Commission and Office of Motor Carrier Display and educated the public on highway safety.
Traveled to various exhibitions throughout the State of Mississippi.
Operated Compaq P910 Color Computer using Microsoft Word, Excel, and PowerPoint software’s.
Mississippi State Department of Education, Jackson, MS
03/1993 - 11/1995
Executive Secretary
Recorded employees leave hours on a monthly basis.
Located and assembled information of various reports.
Maintained office and personnel records.
Prepared budget estimates.
Provided managerial and technical support to the department.
Relieved director of minor administrative matters.
Processed and maintained departmental paperwork, reports and correspondence.
Assigned duties to clerical staff and adjust errors for neatness.
Prepared and kept inventory of equipment and supplies.
Operated IBM Computer using Microsoft Word, Excel, and PowerPoint software’s.
Mississippi State Department of Education, Jackson, MS
04/1988 - 02/1993
Secretary Principal
Recorded employees leave hours on a monthly basis.
Located and assemble information for various reports.
Maintained office and personnel records.
Prepared budget estimates for travel.
Relieved director of minor administrative matters.
Assigned duties to clerical staff and adjust errors for neatness.
Provided information to personnel, public and private agencies.
Processed and maintained departmental paperwork, reports and correspondence.
Operated IBM Computer.
Mississippi State Department of Education, Jackson, MS
09/1986 - 03/1988
Secretary
Prepared budget estimates for travel.
Processed and maintained departmental correspondence.
Assisted and conferred with administrative superior.
Placed local and long distance calls upon request.
Located and assembled information for various reports.
Operated IBM Computer.
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