It Operations Officer / Support Officer

EXPERIENCES

STRENGTHS

LANGUAGES

English

Urdu

I am a dedicated IT professional with comprehensive experience in healthcare IT operations, patient care systems, and customer support. Currently serving as an Assistant Programme Officer at PITB in IT operations department, I effectively manage critical health information systems and lead IT staff to ensure seamless service delivery. Green Town, Lahore ****************@*******.*** 032*-******* FAISAL REHMAN

PROFILE INFO

REFERENCE

Managed the Hospital Management Information System (HMIS) at Lahore General Hospital, overseeing project scope and IT operations. Coordinated online systems for Emergency, OPD, IPD, Radiology, Pathology, Pharmacy, and Store services.

Supervised the management of online applications for Patient Registration, Nursing, Clinical, Pharmacy, Pathology, and Radiology Modules. Oversaw complete hardware installations including desktop computers, printers, scanners, and network switches.

Designed and implemented systems, policies, and procedures to align with user needs and system functionality.

Identified problematic areas and devised strategic solutions promptly. Government organization focused on enhancing information technology in Punjab. Assistant Programme Officer (May-2024 - Present)

Punjab Information Technology Board (PITB)

Technical Knowledge

Problem Solving

SKILLS

Proactive system monitoring.

Performance optimization.

Application support strategy implementation.

Application troubleshooting.

Team management & coordination.

Documentation development & maintenance.

24/7 Application support & customer services

satisfaction.

Capable of quickly identifying and

tackling complex problems, as evidenced

by resolving technical faults.

Assistant Program Officer/Application Support Officer Patient Care Officer (Aug-2017 - May-2024)

Shaukat Khanum Memorial Cancer Hospital & Research Center A leading cancer care hospital in Pakistan focusing on patient treatment and care. Handled patients' verbal and written complaints and sent appropriate responses. Managed clinic operations regarding cancellations, rescheduling and system setups. Corresponded with patients regarding treatment options and other inquiries. Involved in making regular TMS and activity reports related to ISO Quality program. Worked as Unit In-charge, putting in extensive hours during the Dengue Epidemic and Covid-19.

Support Officer (Aug-2016 - April-2017)

Bin Said Technologies Int.

A technology company providing IT solutions and services. Attended client meetings as required.

In-charge for maintaining organizational assets.

Installed biometric devices and configured computer systems, diagnosed software issues, and solved technical problems.

Set up user accounts, answered customer inquiries, and tested new technology with the team.

EDUCATIONS

BS (Hons) IT (2010-2014)

University Of Education, Lahore

Intermediate F.Sc Pre-Eng (2008-2010)

Govt Boys Degree College, Modle Town Lahore

Matric Science (2006-2010)

Govt High School, Green Town Lahore

References will be provided on demand.

Expert in various software and technologies,

regularly handled system configurations and

software implementations.

Communication

Proven ability in coordinating with cross-

functional teams and clients to effectively

resolve issues.

Passionate about staying updated with the latest

technological developments and integrating them

into my work whenever possible.

PASSIONS

Technology

Learning

Never stop learning, always seeking to expand my

knowledge in all areas, particularly in my field.

PROFESSIONAL TRANINGS at SKMCH & RC

Living Well

Fire Fighting.

Customer Services

Time Management.

Stress Management and Job Burnout.

Key Achievement's

Successfully managed the HMIS project at Lahore

General Hospital & The Children's Hospital during a challenging operational

period.

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