Customer Service Experience

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Eric Etheredge

Detroit, MI 48235

803-***-**** ***.*******@*****.***

A reliable Driver with excellent driving skills and a good safety track record. Fulfills delivery objectives and solves customer problems with excellent conflict resolution abilities. Focuses on logging journeys and reporting incidents.

• Transportation logistics • Customer service • Vehicle reports

• Navigation systems • Safety and Compliance • Time management

• Communication • Problem-solving

FEBRUARY 2017-CURRENT

Uber Driver

UBER Detroit, MI

Communicated with passengers and transported them to and from their desired destinations, ensuring a great customer experience.

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Maintained vehicle clean and in excellent condition, provided all-time excellent customer service and resolved any customer problematic issues.

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Loaded and unloaded vehicles, identified and took the shortest and fastest route, and demonstrated the ability to remain calm in stressful situations.

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AUGUST 2018-MARCH 2020

Yard Driver Non-DOT

DHL

Drove switching equipment, tractors, and straight trucks to transport goods or equipment to and from designated locations.

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• Made decisions in the sequencing schedule to maintain efficient loading and unloading operations.

• Refuels vehicles on site and documents the locations and condition of the equipment. JANUARY 2013-NOVEMBER 2016

Sales Manager

Comcast Cable

• Build and maintain rapport with both potential and existing customers.

• Enhanced revenue through a combination of cutting-edge technology and customer-centric practices.

• Make smart business decisions with data analysis. SEPTEMBER 1993-MAY 2012

Patient Transport Driver

Michigan Osteopathic Association

• Responsible for transporting patients to and from various locations by bed, stretcher, or wheelchair. EDUCATION

Maintained a professional image and exhibited excellent customer relations with patients, visitors, physicians, and co-workers under the company's Service Excellence Standards and Core Values.

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Assisted the technologist with moving patients to and from exam tables, as well as assessing the technologist with lifting the patient on the bed or stretcher for exams performed without requiring the patient to be moved to the exam table.

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Diploma

RuthRuff High School

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