Administrative Assistant
Resume:
Heather Bermel
Administrative Assistant
Monticello, MN 55362
***********@*****.***
Professional Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.
Well-presented and well-spoken with a vibrate nature. Enjoys dealing with people daily and is tolerant of rude people, professional, polite but assertive when need be. Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Syrka Entertainment-Minneapolis, MN
April 2014 to December 2023
• Provided administrative support for owner.
• Proficient in Microsoft Office
• Maintained all files, schedules, etc.
• Composed correspondence
• Scheduled appointments
• Directed phone calls
• Managed incoming and outgoing mail
• Maintained databases
• Provided friendly customer service at all times. Administrative Assistant
GrandPaws Place-Buffalo, MN
January 2014 to December 2022
• Review the CEO of the business needs and requirements. Formulate the action plan to achieve them.
• Efficiently managed all important telephone calls Collect and sort mail, screen and initiate telephone calls.
• Maintain daily tasks list - Arrange meetings and make appointments with individuals on a priority basis.
• Prepare reports and client data - Handle all the documentation work.
• Conduct market research and prepare PowerPoint presentations.
• Plan and supervise all personal travel arrangements including: Air travel, ground transportation and accommodations for owner, employees and at times canines.
• Plan the time table schedule of business, personal and weekend events. Senior Admin Assistant / Lead Corporate Receptionist UnitedHealth Group-Minnetonka, MN
June 2009 to May 2013
• Easily and successfully interact with Senior Executives, Legal Counsel, customers and vendors, potential consultants and corporate partners of all levels with a high degree of professionalism.
• Make high-level contacts of a sensitive nature inside and outside the company.
• Arrange complex meetings, including board meeting packages, and handle all other meeting material preparation and logistics.
• Answer telephones screen and route callers to appropriate person and or department.
• Process expense reports and assist with invoices for meetings, travel and events in a timely fashion.
• Efficiently manage large copy jobs and scanning of documents for due diligence projects.
• Continually contribute new ideas that help drive efficiency and integration of the company's values.
• Prepare presentation materials, cover/introductory letters, contracts, and other business documents. Education
High school or equivalent in Required
Rockford High School - Rockford, MN
Skills
• Public speaking
• Store management
• Process Development (10+ years)
• Databases
• SharePoint
• Events management
• Report Preparation
• Continuous improvement
• Windows
• Mac OS
• Accounts Receivable
• Human resources
• Supervising experience
• Calendar Management (10+ years)
• Event Coordinator (10+ years)
• Customer service
• Microsoft Word
• Google Suite
• Teamwork (10+ years)
• Medical records
• Cash register
• Call Center (10+ years)
• Employee Relations (10+ years)
• Front desk
• Filing (10+ years)
• Process Management (10+ years)
• Microsoft Excel (10+ years)
• Excel (10+ years)
• Public relations
• Billing
• Events management
• Supervising experience
• Microsoft Office
• Matrix (10+ years)
• Analysis skills
• Customer relationship management
• Marketing
• Accounting software
• Accounts Payable
• Google Suite
• ICD-10
• Cold calling
• Concur (10+ years)
• Relationship Management (10+ years)
• Databases
• Email Marketing (6 years)
• Communications (10+ years)
• Project management
• Phones (10+ years)
• Administrative Assistant (10+ years)
• Process Improvement (10+ years)
• Powerpoint (10+ years)
• Relationship management
• Computer literacy
• Communication skills
• Market research
• Typing
• Medical Terminology
• Executive Support (8 years)
• Typing
• Clerical experience
• Employee Engagement (10+ years)
• Windows
• Multi-Line Phone System (10+ years)
• Microsoft Outlook
• Quality assurance
• Clerical experience
• Office Management
• Research
• Workday
• IVR
• Quickbooks (10+ years)
• Search engines
• Receptionist (10+ years)
• Administrative experience
• Data collection
• Public Relations (10+ years)
• English
• SELF MOTIVATED (10+ years)
• Administrative Support (10+ years)
• Analysis skills
• Event Planning (10+ years)
• SharePoint
• Math
• 10 key typing
• Reporting (10+ years)
• Basic math
• Computer skills
• Microsoft Access
• Leadership
• Cash management
• Interviewing
• Documentation review
• HIPAA
• Time management
• Medical records
• HIPAA
• Training & Development (10+ years)
• Payroll (10+ years)
• Sales
• Leadership Development (10+ years)
• Proofreading
• Phone etiquette
• Management
• Google Docs
• Multi-line phone systems
• Documentation review
• Cash handling
• Driving
• Customer support
• Medical terminology
• Records management
• Microsoft Access
• Microsoft Powerpoint
• Data Entry
• QuickBooks
• Bookkeeping (10+ years)
• Scheduling (10+ years)
• Budgeting
• Continuous improvement
• Office management
• Phone etiquette
• Office experience
• Microsoft Office (10+ years)
• Data collection
• Proactive (10+ years)
• Conflict management
• Customer relationship management
• Client Relationship Management (10+ years)
• Microsoft Outlook
• Sales support
• Merchandising
• Proofreading
• Lotus Notes (6 years)
• Store management
• Business Development
• Medical billing
• Google Docs
• Communication skills
• Front desk
• Team Leader (10+ years)
• Call Center Management (10+ years)
• Financial Report Writing
• Outlook (10+ years)
• Medical administrative support
• Event Coordination (10+ years)
• Patient monitoring
• Customer Relations (10+ years)
• Research (10+ years)
• Interviewing
• Account Management (8 years)
• Human resources
• Team Management (10+ years)
• Administrative experience
• CRM Software
• Cash Management (10+ years)
• Project Management (8 years)
• Management
• Microsoft Word
• Team Building (10+ years)
• Personal assistant experience
• Assist Executive Assistant (10+ years)
• Organizational Skills (10+ years)
• IVR
• Market Research
• English
• Cognos
• Word processing
• Workday
• Quality Assurance
• Cashier (10+ years)
• Team management
• Email marketing
• Recruiting
• iOS
• Organizational skills
• Word (10+ years)
• Leadership
• Account management
• Time management
Awards
Leadership Achievement Award
April 2019
Customer Service Representative Excellence Award
March 2015
Customer service Excellence Award
March 2013
Customer Service Manager Of The Year Award
March 2003
Customer Service Award
October 1996
Certifications and Licenses
Driver's License
Assessments
HR: Compensation & benefits — Proficient
February 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Recruiting — Proficient
July 2022
Managing the candidate sourcing and selection process Full results: Proficient
Office manager — Proficient
December 2020
Scheduling and budgeting
Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient August 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Office manager — Proficient
February 2023
Scheduling and budgeting
Full results: Proficient
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Advanced with Microsoft Office Suite.
• Excellent verbal & written communication skills.
• Resiliency in the face of difficulties.
• Professional demeanor with leadership abilities.
• Able to manage multiple priorities efficiently.
• Consistent with being Proactive.
** Ambitious, outgoing individual who seeks extensive adventure in everything! Working toward achievement, I am open-arms to opportunities that will broaden my horizon weather they are easily obtained or difficult. A team player, willing to lead or follow, outstanding as individual worker with or without supervision. Consistently eager to learn and is self-motivated. Enthusiastic and personable with a positive outlook at all times. My passion is to contribute, support, and make a difference in all that I do with a proactive, professional mentality.
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