Customer Service Part-Time
Resume:
Kevin Milburn
Carson City, NV *****
******@*****.***
Highly organized and dependable candidate skilled in effective management of multiple priorities with a positive attitude. Demonstrated success in meeting team goals by willingly assuming additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Skills
40+ WPM keypad
Basic computer operation
Multiple systems & 2-3 monitor screen use
Excellent oral and written English
Insurance terminology
Policy analysis
Goal oriented
Enrollment processing
Group presentation
Work History
Medicare Insurance Sales
Healthcompare, Remote
August 2023 - June 2024
Interviewed applicants and explained scope of different available benefits.
Assisted clients with completion of applications and paperwork.
Communicated with people from various cultures and backgrounds on application process.
Scheduled appointments with applicants to gather information and explain benefits processes.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Insurance Agent
Freeway Insurance, Carson City, NV
January 2023 - August 2023
Maintained high standards of customer service by building relationships with clients.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Responded to customer calls swiftly to resolve issues and answer questions.
Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Security Guard
Gardaworld Security, Minden
November 2022 - January 2023
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Remote Customer Service
Teleperformance, Remote
September 2021 - November 2022
Provided high-level customer service, resolving issues promptly.
Drove timely and successful delivery of service to customer needs and objectives.
Provided exceptional customer service to all guests and escalated concerns where needed.
Customer Service Representative
PODS, Remote
March 2021 - September 2021
Provided high-level customer service, resolving issues promptly.
Responded to customer requests for products, services, and company information.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Onsite Call Center Operator / Sales
Southwest Answering Service, Carson City
July 2019 - March 2021
Assisted customers by answering questions and responding to inquiries.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests for products, services, and company information.
Insurance Agent & Rideshare Driver
Self Employed, Carson City
July 2017 - July 2019
Provided prompt and courteous rides to a wide variety of customers.
Sales
Spectrum / Charter Communications, Carson City
July 2016 - July 2017
Met or exceeded sales goals and worked as team player in supporting other sales.
Utilized persuasive sales techniques to convert leads into sales.
Developed leads and sales opportunities and followed through with defined sales plan.
Recorded customer feedback and sales data to improve sales and customer experience.
Insurance Agent
McCraw Insurance / Farmers Insurance, Carson City
February 2016 - July 2016
Responded to customer calls swiftly to resolve issues and answer questions.
Utilized CRM software to manage client relationships.
Maintained high standards of customer service by building relationships with clients.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Sales Specialist
Michael Hohl Subaru
September 2015 - February 2016
Provided first-rate service to all customers and potential customers.
Demonstrated product features, answered questions and persuasively overcame objections.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
GED
Boulder Valley Schools, Boulder, CO
Interests
Bookkeeping student
Certified Qigong [Chi Kung] Instructor
Certified Kempo Karate Instructor
Songwriter, Singer, Percussionist
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