Quality Control Customer Service
Resume:
Omar A Torrez
**** *. **** **. ************, Pa *9148
***********@*****.***
Dynamic and driven restaurant professional with proven leadership and customer service expertise. Specialties include: product and service training, banquet service, fine dining, and staff leadership. Excels at customer relations and satisfaction; all culminating a restaurant service career over eleven years.
Valdivia Sewing- Philadelphia PA
Garment Assembly Contractor
April 2020- Present
-Pickup orders, Organize, Distribute, Assembly, Quality control and delivery all garments
-Operate, maintenance and troubleshoot over 12 machines
Davio’s Northern Italian Steakhouse- Philadelphia, Pa
September 2014- March 2020
Closed during COVID-19 Pandemic
- Implemented training for all front of house positions on service, systems, and food knowledge
- Managed all front of house service preparations, worked with management to organize reservations, coordinated with back of the house on specifying guests needs
- Studied intently with chefs and sommeliers to develop my technical food and beverage knowledge. Used that knowledge to train fellow staff and enhance guest experience
- Captained the largest station, was responsible for the largest shift revenue
-Trainer
EcoTech, LLC - Collingswood, NJ
Mold, Fire, Water Remediation Project Manager
December 2013 - 2014
- Network sales ideas and remediation protocols producing new business
- On-site management of specialized technicians to mitigate residential and commercial water/mold damage and restore properties to pre-loss conditions
- Audits completed projects for quality control
The Pass Restaurant - Rosemont, NJ
Matt Ridgeway boutique roadhouse BYOB
Front of House Manager
June 2013 - November 2013
- Developed and implemented front of house systems including: POS, service training, operations, and steps of service
- Collaborated with Chef de Cuisine designing daily additions
- Responsibilities included server captain, touching tables, and maitre de
Lacroix at the Rittenhouse - Philadelphia, PA
Award winning fine dining French Cuisine
Head Server/Bartender
March 2003 - October 2013
- Successfully promoted through all front of house positions from busser the head server
- Developed expeditor and food runner system
- Implemented training for all front of house positions on service, systems, and food knowledge
- Managed all front of house service preparations, worked with management to organize reservations, coordinated with back of the house on specifying guests needs
- Studied intently with chefs and sommeliers to develop my technical food and beverage knowledge. Used that knowledge to train fellow staff and enhance guest experience
- Captained the largest station, was responsible for the largest shift revenue
Fond Bistro - Philadelphia, PA
French inspired Bistro
Part Time Server/Bartender
2008 - 2013
- Consulted and served for special dining needs
Also extremely knowledgeable with cheeses from around the world
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