Regional Director Strategic Planning

DM

DAVE MCDONALD

************@*****.*** 506-***-**** Moncton NB WWW: Bold Profile

Results-driven Regional Director of Operations known for productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure success in dynamic environments. Committed to fostering collaboration and driving positive change across operations.

Teamwork and Collaboration

Microsoft Office

Employee Coaching and Motivation

Revenue Forecasting

Customer Relationship Management

Process improvements

Strategic planning and execution

Bee Clean Maintenance

Regional Director of Operations

11/2023 - Current

Led cross-functional teams to achieve company-wide goals and initiatives within the region

Standardized operational procedures across all regional locations to ensure consistency in quality and performance

Ensured successful project completion by establishing clear objectives, milestones, and communication channels

Implemented process improvements that increased productivity while maintaining high levels of service quality

Reduced expenditures for the region through cost analysis and effective budget management

Heritage Management Inc Moncton, NB

Manager, Property Services

04/2023 - 11/2023

Checked quality of work regularly through inspections and official assessments

Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps

Managed team supplies to maintain budgets and meet work demands Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker

Resolved customer inquiries and complaints requiring management-level escalation

Kent Homes, Irving NB

Warranty Specialist

03/2022 - 11/2022

Provides excellent customer service and manages all Retailer warranty claims across the Atlantic

Work towards an expedited resolution to all warranty claims that promote profitability and satisfaction on behalf of Kent Homes Research-oriented, detail-oriented, and driven to procure the maximum possible fiscal payout for warranty-related issues

Bragg Communications, Eastlink Halifax, Provides leadership and support to a skilled technical team Summary

Skills

Experience

NS

Operations Manager

08/2016 - 02/2022

Accountable for employee development and creates opportunities to increase the efficiency and effectiveness of the team Leverages reporting and data to positively impact performance metrics

(KPIs) and customer experience

Fosters core values and ensures the team has the skill set to achieve business goals and objectives

Proactively identifies and solves problems while working with tight timelines

Casino Nova Scotia Halifax, NS

Regional Manager

01/2008 - 05/2016

Government, vendor and employee relations: liaised with Nova Scotia Provincial Lotteries and Casino

Identified and evaluated new gaming opportunities, recommended strategies for augmenting short- and long-term business growth Analysis included comparison of competitors' current and future strategies, review of current and future financial needs, and forecasting future economic and consumer trends

Strategic Planning - development and implementation of high level, cross functional plans designed to generate revenues, engage customers and motivate employees in the attainment of the CNS vision, mission and values

Executed day-to-day operational activities for regional business bringing in

$40M in yearly revenue

Saint Mary's University Halifax, NS

Project Management Certificate

NSCC – Nova Scotia Community College Halifax, NS Diploma in Electronic Engineering Technician

NSIT – Nova Scotia Institute of Technology Halifax, NS Diploma in Electronic Engineering Technologist

NorQuest College Alberta

Management Certificate in Mgmt

Canadian Armed Forces (Reserves) - 1st Field Rgmt, Artillery Strategic team development - executed yearly business plans/CAPEX for Casino Nova Scotia Consistently maintained high customer satisfaction ratings. Managerial Assessment Profile - based on ten skill sets WHMIS, First Aid, OH&S Trained, Electrical Awareness, PPE Education and Training

Accomplishments

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