Supply Chain Operations Manager

Eris Sha

www.linkedin.com/in/eris-sha

Supply Chain /Logistics/Ecom Operations Manager

Demand Planning / 3PL / Import/ Export/Automation / Strategic Thinking

New York, NY ️ ****.***@*****.*** 718-***-****

Professional Summary

Results-driven Supply Chain and Operations Manager with 7+ years of experience optimizing global supply chain processes, logistics, and procurement within CPG, food, and retail industries. Proven ability to scale operations in fast-paced startup environments, managing end-to-end supply chain functions, vendor onboarding, and contract negotiations while ensuring compliance with FDA, USDA, and international import/export regulations. Expertise in budgeting, P&L management, demand forecasting, and inventory optimization, driving cost efficiency and operational improvements. Strong background in importing, customs clearance, and global shipping, with experience managing international supply chains from China and other key markets. Adept at Amazon Seller Central, Vendor Central, and ERP systems, leveraging data analytics to enhance decision-making. Well-connected within the industry, ensuring seamless distribution through Trader Joe’s, Whole Foods, Wegmans, UNFI, and KEHE. Seeking to leverage expertise in supply chain strategy, logistics, and financial management to drive sustainable growth and operational efficiency.

Key Achievements

Drove a significant profit boost at IRVINS by establishing operation strategies and plan for mainstream food distribution (companies like Costco, Albertsons, and Kroger), warehousing, 3PL management, and order management.

Reduced costs year-over-year through refinements to vendors onboarding, importing containers, customs brokerage, carrier contract, and budgeting/utilizing resources.

Brand Growth and Ecom Success Spearheaded the expansion of IRVINS Salted Egg's e-commerce business, achieving an 80% sales increase by optimizing Amazon Seller and Vendor Central strategies, enhancing stock availability, and streamlining fulfillment processes.

Skill and Expertise

Supply & Demand Planning / Logistics & Supply Chain Optimization / Forecasting /Freight Forwarding/ Product Listing Optimization/ Catalog Management/3PL / Import / Export / Brand Onboarding / Project Management / Strategic Planning / Process Improvement / Automation / Reporting / CPG / Shipping & Receiving / Inventory Management / Data Analysis / Team Collaboration / Vendor Engagement /Operational Excellence / Regulations & Compliance / Customer Service & Support / Complex Problem-Solving/ Business Development & Sales Strategy

Professional Experience

IRVINS (Cocoba USA LLC) 2022 – Present

Senior National Operations Manager

Facilitated a 20% boost to profits by rethinking processes to handle mainstream food distribution (companies like Costco, KEHE, UNFI, Whole Food, Kroger and Asian supermarket), warehousing, 3PL management, and order management.

Optimize logistics workflows to improve operational efficiency and reduce costs.

Represent the company at trade shows, conventions, and industry events to establish partnerships.

Oversee inventory management, stock levels, and fulfillment operations to maintain efficiency.

Forged productive and professional relationships with clients, partners, suppliers, and set up EDI and logistics support for a new customer and supported record-breaking revenue growth.

Create and configure Amazon Seller Central accounts, ensuring compliance with Amazon’s policies, product listings, data analysis and reporting, marketing and promotion.

Spearhead logistics and supply chain operations, ensuring alignment with commercial growth objectives.

Develop and execute strategic plans to expand market presence and enhance brand visibility.

Senior Brands LLC (Farberware, Bombay, IZOD) 2020 – 2022

Logistics Operation Manager

Selected to train the logistics team on equipment operation, customs documentation, routing, regulations, procedures, and the ERP system, including authoring a handbook to convey common issues.

Achieved 35% in annual savings by conducting tough carrier negotiations.

Aligned complex warehouse operations and maintained quality results under heavy workloads.

Provide End-to-End logistics and SCM solutions from material purchase to finished goods delivery to the end customer like(Macys, Nordstroms,HomeGoods,TJX,Marshalls,Home Sense, Dollar General, Ross, Burlington, Kohls, H.E.B,etc...)

Formalized other logistics functions to increase productivity, including inbound/outbound, warehousing, open purchase orders, stock status, and related requirements.

Ensure all compliance legal and logistical requirements were met during onboarding of Farberware: Kitchenware, Cookware alignment with customer standards.

ENVOUGE INTERNATIONAL 2019 – 2020

Supply Chain Specialist

Oversaw import/export operations, optimizing international shipping routes and compliance strategies.

Improved international shipping processes by streamlining customs documentation and compliance strategies.

Developed routing plans that reduced transportation costs while optimizing delivery timelines.

Managed invoicing and assisted with inventory control, earning commendations for efficiency improvements.

EFFY Jewelry 2017 – 2019

Logistics Coordinator

Oversaw procurement, vendor management, and logistics for an international eCommerce and retail distribution network.

Managed Amazon Seller Central and Vendor Central fulfillment operations, ensuring high availability and optimized stock levels.

Led process improvements by implementing technology-driven solutions to streamline supply chain workflows.

Negotiated contracts and developed strategic partnerships with suppliers to enhance supply chain reliability and cost-effectiveness.

Education

Bachelor of Computer Science

University of Computer Studies, Yangon

Additional Training

Advanced Diploma in IT Diploma in Web Development Diploma in Supply Chain Management

Additional Credentials

Technical Skills:

E-commerce Platforms: Shopify, Amazon Seller/Vendor Central, FBA, FBM, WooCommerce,

ERP/WMS: SAP, Blue Cherry, JDA SCM, QuickBooks

Tools: Supply Chain Software,Microsoft Office Suite, PowerBI, TrueCommerce, SPS Commerce, EDI, WMS

Languages: English, Mandarin, Burmese

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