High School Health Insurance

Rachel Hernandez

***** ******* ******

Cathedral City,CA 92234

***********@*****.***

361-***-****

Multi-Tasking Time Management Interpersonal Connection

Problem Solving Skills

Professional Summary

Looking for a new opportunity that aligns closely with my career goals. I appreciate the knowledge, skills, and experience I will gain with your company. I am seeking a work environment that allows and matches my core values. Looking for challenges that allow me to further my skills as I grow with the company.

Work History

Spectrum

May 2024-Dec 2024

Retention

1900 Blue Crest

San Antonio, TX 78245

-Answer incoming calls

-Talk to customer flow the call flow.

-Build packages.

-A.R.M Acknowledged, Respond.

-Work with ight BB

June 2019-March 2024

Aetna/CVS Remote Position

3900 Rodgers Road

San Antonio, Tx 78251

●Experience in Health Insurance

●Follow set procedures for processing claims, researching policy, accumulate evidence in regard to set claim, and produce an end of day reports

●Ensure all claims are paid in accordance with member benefits

●Proficient working within company software and databases

●Able to meet timelines within company parameters

●Excellent interpersonal skills

October 2018-March 2019

Conduit

2882 General McMullen

San Antonio, TX 78226

●Worked under a sub-contract for the State of Austin Tx

●Project: Text Tags (Toll Road)

●Processed payments for set toll roads and issued toll tags upon request

●Available for inbound calls

●Extensive computer usage

January 2010-August 2018

JP Morgan Chase & Company

●Worked in Credit/Debit Card fraud

●Processed Check Forgery claims within company guidelines

●Authorized to Close and Reopen bank accounts due to fraud

●Process requests for new account packets which included new debit cards

●Processed request for Automatic Clearing House (checks)

●Processed and resolved Credit Card disputes

Education

Indio High School

80150 Ave 4

Indio, CA 92201

High School Diploma: 1985

College of the Desert

43500 Monterey Ave

Palm Desert, CA 92240

College Certificate: 1988

Hobbies

●St. Rose of Lima Catholic Church – Volunteer

●I serve my parish in various ministries over the 18 years that I have attended

●Extraordinary Minister of Holy Communion

●Homebound Ministry

●Religious Education Teacher

●Coordinator of a prayer team called Prayer Warriors

References are available upon request

Edward Garcia 210-***-****

Sister Abbey ( mother Superior) 210-***-****

Alex Garcia 210-***-****

Contact this candidate