Baton Rouge Business Development
Resume:
KATHERINE CREECH
Baton Rouge, LA *****
225-***-**** - *********.******@*****.***
PROFESSIONAL SUMMARY
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS
• Business development and planning
• Relationship building and management
• Operations
• Policy and Procedure Adherence
• Goals and Performance
• Staff Management
• Database Management
• Systems and software programs
• Strategies and goals
• Negotiation
WORK HISTORY
03/2022 to 12/2024 Office Manager
Century Rehabilitation – Baton Rouge, LA
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
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Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
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Streamlined office operations by implementing efficient filing systems and organizational strategies.
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Assisted in the recruitment process, onboarding new employees to promote a seamless integration into the team dynamic.
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Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
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Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
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Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
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Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
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Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
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• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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• Defined clear targets and objectives and communicated to other team members. 12/2019 to 02/2022 Legal Department Manager
Just Numbers Enterprises (Champion Management) – Walker, LA Oversee all attorney accounts for twelve imaging centers located in Louisiana and Alabama.
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• Negotiate and approve settlement agreements with attorneys.
• Communicate with attorneys regarding their needs for specific clients.
• Handle high volume of phone calls, emails and faxes.
• Attend marketing events to build customer relationships.
• Reconcile daily sales transactions to balance and log day-to-day revenue.
• Communicate with managers of other departments to maintain transparency.
• Develop rapport with attorneys to cultivate loyalty and satisfaction.
• Generate financial statements and reports detailing accounts receivable status.
• Deposit payments into bank accounts and reconcile accounts.
• Handle medical and billing records requests.
07/2019 to 12/2021 Billing Clerk
Champion Management – Baton Rouge, LA
• Executed billing tasks and recorded information in company databases.
• Monitored outstanding invoices and performed collections duties. Processed payment via telephone and in person with focus on accuracy and efficiency.
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• Reconciled past due accounts achieving 75% reduction in outstanding invoices. Handled account payments and provided information regarding outstanding balances.
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Verified accuracy of accounts payable payments, resulting in 75% reduction in payment errors and check reissues.
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• Generated financial statements and reports detailing accounts receivable status
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Used data entry skills to accurately document and input statements. Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
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• Responded to customer concerns and questions on daily basis.
• Received and sorted mail, prepared packages for delivery and scanned documents. 01/2017 to 07/2019 Human Resources Manager/Executive Assistant/Marketing Assistant Hospice In His Care/ Champion Management – Baton Rouge, LA
• Filed paperwork, sorted and delivered mail, and maintained office organization. Delivered friendly assistance with new hires throughout interviewing and hiring process.
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• Answered and directed outbound and inbound phone calls each day.
• Assisted with meetings and presentations within company.
• Managed employee exit interviews and paperwork.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
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• Led staff and vendors in providing high level of service for owner and guests.
• Filed paperwork and organized computer-based information.
• Took notes and dictation at meetings.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
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Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
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• Wrote reports, executive summaries and newsletters. Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
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• Screened personal and business calls and directed to appropriate party.
• Managed and reviewed filing and office systems.
• Executed basic banking and bookkeeping tasks.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Created and managed office systems to efficiently deal with documentation.
• Submitted payroll.
• Used QuickBooks to produce monthly invoices, reports and other deliverables.
• Volunteered to help with special projects of varying degrees of complexity. EDUCATION
High School Diploma
St. Joseph's Academy - Baton Rouge, LA
Bachelor of Arts: English
Louisiana State University - Baton Rouge, LA
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