Project Manager Management

KELLIE JAMES

Project Management + Business Operations

Buckhead, GA-area

*-*-*****@****.*** 404-***-****

LinkedIn.com/in/Kellie-James-capm-63919948

PROFESSIONAL SUMMARY

Experienced Project Manager and Operations Specialist with a detailed history of managing projects and teams and driving tangible positive results across a range of KPIs. Experienced at an array of administrative functions, business administration, business operations, management, interpersonal communication, leadership, and more. Well adept at multitasking as well as dispute resolution. Works well independently or within a team framework. Has strong leadership, time management, and organizational skills plus a host of technical skills. Has examined complex information and distilled it into clear-cut solutions for a range of diverse audiences. Well versed in the three constraints of project management and has continuously delivered projects on cost, on time, and on scope. Currently envisions combining a unique blend of background and skillset to land a Project Management role for a reputable organization.

CORE SKILLS

Project Management Business Administration & Management Business Operations Team Management Leadership Interpersonal Communication Stakeholder Management Forecasting & Modelling Mediation & Negotiation Market Analysis Customer Trends Legal Compliance Customer Service & Support Organization Scheduling Time Management Attention to Detail Analytical Skills Computer Literacy Word Processing MS Office Six Sigma Certified MS Project WORK EXPERIENCE

Paradies Lagardere IT Project Manager Atlanta, GA May 2022- May 2024

● Organized, planned, and implemented deliverables for 99 Airports across the U.S to consolidate the Network infrastructure across multiple stores within an airport.

● Responsible for all project related activities including but not limited to planning and executing a project, establishing a communication plan, facilitating project related calls, and managing changes in scope.

● Identified, evaluated, documented, and communicated risks and issues to leadership when necessary.

● Created the project timeline including construction and operations.

● Monitor and manage project financials, scope, and schedules to ensure project stays on track.

● Act as liaison between Airport IT, Internal engineers, regional directors, and local vendors.

● Lead, arranged and organized daily, weekly status calls between multiple departments across the U.S.

Partnership Project Manager Hiscox Atlanta, GA June 2021- November 2022

● Developed a project framework structure when one did not previously exist.

● Create, manage, and execute detailed project plans for various projects related to strategic partners.

● Plan, execute, and evaluate process improvement projects with cross functional teams.

● Achieve business goals by developing and implementing process improvements.

● Determine projects scopes and schedules based on business requirements.

● Work with senior leadership to define short and long-term objectives and potential gains. Senior Project Manager Equifax Atlanta, GA Sep 2020- June 2021

● Managing a complex software migration effort using Agile project management.t

● Assemble project team, assign individual responsibilities, identify appropriate resources needed and develop schedule to ensure timely completion of project.

● Identify critical capabilities, project resources, budgets and critical path issues and reports to stakeholders/ project team members.

● Ensure project activities and timelines as well as budgets are met.

● Leverage technical expertise for project planning, resource management, system technology validation, testing and implementation planning.

Project Manager Diversified Norcross, GA Dec 2015 – Aug 2020

● Managed Bank of America AV integration projects on a national scale.

● Single point of contact for each project; interfacing with the external clients and internal stakeholders continuously.

● Work closely with General contractors, Electricians, and other trades during the pre-construction phase to ensure all infrastructure is in place prior to project installation.

● Responsible for site surveys and pre-construction walkthroughs.

● Assure each system build is in accordance with installation drawings and that red lines are delivered back to the Design Engineer, to generate as-builts.

● Approve subcontractor quotes, invoices and change orders and timesheets.

● Responsible for each project’s ongoing, fully documented communications between clients, contractor reps, consultants, other trades, installation teams and management.

● Responsible for the security, transportation, and delivery, of all equipment and hardware.

● Coordinate all resources required for each project including both installers and material to enable a satisfactory completion of each project.

● Monitored and tracked all costs and ensured all projects remained within budget constraints.

● Responsible for the financial performance of each project from a labor perspective.

● Updated weekly status reports and provided real-time project updates to various stakeholders on an ongoing and as-needed basis.

Business Operations Specialist RentPath Buckhead, GA Aug 2013 – Dec 2015

● Drove business performance, meeting quality, and service goals and performed the seller and customer escalation and support process.

● Perform a range of quality control functions to ensure high quality output and collaborated with numerous key stakeholders to maintain successful operations.

● Maintained monthly billing duties for 15 markets across the country and accurately processed over 50-75 contracts daily while overseeing and managing over $1 million in monthly gross revenues.

● Entered and processed credit memos and credit adjustments and developed organizational communications through various vehicles.

● Developed, implemented, and evaluated progress toward achieving organizational goals and objectives.

● Produced a variety of routine reports and publications at the executive level and liaised between accounting, internal collections, production staff, and sales executives nationwide.

● Trained and mentored newly hired billing and contract specialists and was promoted to a Level 2 Biller within the first year.

Business Operations Specialist Comcast Spotlight Alpharetta, GA Feb 2012 – July 2013

● Managed and supported the day-to-day data processes and assisted with budget reports, revenue and cost per unit reports and other communications as well as liaised to all departments.

● Processed invoice requests and payments as well as researched, analyzed, and audited various customer data and financial reports and managed multiple tasks aimed at meeting and exceeding ongoing service levels, occupancy objectives, and all internal goals.

● Prepared variances related to various departmental work processes that included business systems, regulatory requirements, budgets, capital expenditures, work orders, and more.

● Developed, implemented, and evaluated progress toward achieving organizational goals and objectives and produced a variety of routine reports and publications at the executive level.

● Assisted with fielding calls, collaborated with a range of key stakeholders including clients, agency representatives, and internal staff, and answered all questions, as needed.

● Assisted with improper billing issues, helped resolve any problems, and communicated higher or lower than expected margins to the appropriate contract manager for investigation. EDUCATION & CERTIFICATIONS

Bachelor’s Degree (BBA) Business Administration & Finance Strayer University Lithonia, GA 2015 Certification CAPM/Certified Assistant Project Manager 2017 Certification Lean Six Sigma White Belt Certification 2017 Certification OSHA 30 2017

Certification PMP 2022

Technical Skills

Expert in Microsoft Office Suite Microsoft 365 Microsoft Project CRM Jira Adobe Visio Oracle CMS Athena Salesforce SharePoint Teams

VOLUNTEER WORK

Volunteer Rainbow House 2021

Meals on Wheels 2018

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