Customer Service Chick-Fil-A

KEVIN ALVARADO ANDINO

*************@*****.*** 703-***-**** Lorton, VA 22079

Summary

I have a diverse range of experience, from construction to the fast-paced environment of Chick-fil-A. I am bilingual, fluent in both English and Spanish, with strong reading and writing skills in both languages. Reliability and hard work define my work ethic. I take pride in being punctual and contributing to a well-managed team. I am highly efficient, always ensuring tasks are completed before the shift ends. Learning new skills is something I embrace daily, and I adapt quickly. I work well with others, maintain a positive attitude, and approach every job with dedication and professionalism. Skills

• Bilingual in English and Spanish

• Strong reading and writing skills in both languages

• Reliability and hard work

• Punctuality

• Team contribution

• Efficiency

• Adaptability

• Positive attitude

• Dedication and professionalism

• Calm under pressure

• Friendly, positive attitude

• Team building

• Basic math

• Customer service

• Analytical and critical thinking

• Excellent communication

• Decision-making

• Multitasking

• Problem resolution

Experience

Virginia Paving Company Alexandria, VA

CDL Class A Lowboy Driver (50ft Trailer)

06/2024 - 12/2024

• Loaded, secured, and transported heavy equipment to job sites using lowboy trailer.

• Coordinated with dispatch to receive updates, communicate efficient routes, and convey delays.

• Delivered materials to construction sites in a timely manner according to customer instructions.

• Maintained detailed records of daily trips including cargo weight, distance traveled, and fuel consumption.

• Managed unexpected emergencies and route changes with calm and professionalism.

• Maintained ongoing communications with operations center personnel to keep teammates informed.

• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

• Cleaned interior cab area regularly for neatness and safety reasons. R E Lee Electric CO Lorton, VA

Electrician Helper

12/2023 - 06/2024

• Operated machines such as the forklift, and skid steer

• Drove CDL Trucks when needed, both manual and automatic

• Used hand tools such as screwdrivers and pliers to install wiring or conduit.

• Transported required supplies and employees from headquarters to job site using company vehicles.

• Verified measurements and made accurate cuts to avoid wasting materials on job sites.

• Operated hand tools, saws, routers, and sanding equipment to prepare materials and finish project surfaces.

• Installed junction boxes according to local building codes for support purposes.

• Demonstrated solid foundation of safety knowledge and implemented industry best practices.

• Kept work areas clean, neat, and free of hazards.

• Read blueprints and diagrams to understand the scope of work required.

• Dug trenches and created holes to pull conduit and install supports. Amazon Warehouse Springfield, VA

Warehouse Associate

10/2021 - 09/2023

• Organized warehouse space by rearranging products on shelves, racks, and bins according to size, weight, type, and other specifications.

• Used scanners to track parcel information, condition, or receipt.

• Moved large and bulky items manually or with pallet jacks or forklifts.

• Performed cycle counts to ensure accuracy of inventory levels.

• Handled hazardous materials safely following prescribed regulations.

• Fostered positive working relationships with internal staff members while providing superior customer service.

• Maintained a safe working environment by adhering to safety protocols and guidelines.

Ourisman Chevrolet GMC Buick Alexandria,

VA

Porter

07/2020 - 08/2021

• Utilized proper safety protocols when operating motor vehicles or handling customer belongings.

• Provided exceptional customer service by anticipating customer needs and exceeding expectations.

• Maintained cleanliness of service area by sweeping, mopping, and organizing.

• Logged assigned vehicle tags in specified software.

• Monitored parking area for safety, security, and general customer concerns.

• Operated courtesy shuttles transporting guests to and from various locations on the property grounds.

• Followed company policies related to guest satisfaction standards and procedures.

• Cleaned parking lot regularly by removing trash and cleaning up spills.

• Performed miscellaneous job-related duties as assigned by supervisor.

• Greeted guests, explained valet procedures, and answered questions to drive satisfaction and repeat business.

Chick-fil-A Springfield, VA

Chick-fil-a Associate

11/2019 - 07/2020

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Ensured compliance with all safety regulations within the store environment.

• Collected payments and provided accurate change.

• Answered phone calls to assist customers with questions and orders.

• Performed opening and closing procedures including counting cash drawers and preparing deposits.

• Delivered elevated level of customer service to patrons using active listening and engagement skills.

• Resolved customer complaints professionally in accordance with company policy.

• Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.

Education and Training

Northern Virginia Community College

IT certifications

Expected in 03/2025

In progress of returning spring semester for IT certifications. Hayfield Secondary High School Alexandria, VA

Advanced Diploma

06/2021

GPA: 3.0

Certifications

Commercial Driver's License (CDL)

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