CHARLES HOWARD
Indianapolis, Indiana
317-***-**** (Mobile) *************@**.***
BUSINESS CONTINUITY – DISASTER RECOVERY CONSULTANT
PROFESSIONAL SUMMARY
Experienced consultant in developing business continuity/disaster recovery plans for Fortune 500 companies’ and government agencies’ IT areas.
Implemented data center systems hardware/software migrations.
Developed COG, COOP and FEMA Disaster Recovery Procedures.
Have an interim Secret Security Clearance and am a US Air Force Veteran.
Completed Certified Scrum Master (CSM) training.
10+ years Proficiency In:
oMicrosoft Office Suite
oMicrosoft Project
oSDLC (Software Development Life Cycle – Falling Water Process)
oIT BCDR Project Management
oBusiness Operations/Process Improvements
oBusiness Continuity/Disaster Recovery Planning/Software
oBusiness Resiliency Planning
oData Center Migrations/Planning
TECHNICAL ENVIRONMENT
Business Continuity Software: MS Project, Visio Professional, Lotus SmartSuite, EDS
Process Sourcer, MS Office, SunGard PreCovery,
Strohl/SunGard LDRPS, SunGard
Assurance, SunGard Availability and SharePoint.
Life Cycle Development Software: Coopers & Lybrand Summit D
Operating Systems: Unix, Linux, MS Windows, WINTEL, Solaris
Databases: DB2, PeopleSoft, SAP, Oracle, SQL, Infinitio and Teradata
Networks: Netware, MS Windows Professional Server, NAS/SAN, VERITAS NetBackup, HP OmniBack, Cisco Networks
Hardware: PCs, IBM Mainframes, Cisco Networking, Client Servers, LAN/WAN/VPN Systems, NAS/SAN Storage Replication, Hitachi Storage, EMC Storage
Mainframe/Network Security: Security+, GSEC Security Essentials Tool Kit
Project Management Software: MS Project, Atlassian JIRA, RSA Archer, Project Management Book of Knowledge (PMBOK Principles), SharePoint
State Child Welfare Software: SACWIS (Statewide Access Child Welfare Information System)
Medical/Healthcare Software: EPIC-EMR/EHR, IMPAC, McKesson HMI PACS
Virtualization: VMWare, VMWare Disaster Recovery
Remote Control and Monitoring: SCADA (Supervisory Control and Data Access) Systems
Scrum Processes and Procedure: Certified Scrum Master Training.
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BUSINESS CONTINUITY – DISASTER RECOVERY STANDARDS
HIPAA Compliance Standards NIST SP 800 Standards
ISO 9000 Quality Standards ISO 27001/2/3/4 Standards
ITIL Compliance Standards Sarbanes-Oxley Compliance DRI/BCI Compliance Standards ISO 22301 Standard
PROFESSIONAL EXPERIENCE
Technology 2000 - Indianapolis, IN May 2016 - Present
Free – Lance BCDR Consultant
Reviewing client’s BCDR and test documentation for HCL, TCS and Wipro clients. Also attended on-line BCDR webinars and reviewed BCDR documents from previous clients.
NikSoft/US DoD - Washington, DC Jan 2016 - May 2016
Disaster Recovery Analyst
Developed, documented and validated BCDR contingency plans for a US Department of Defense Agency according to guidelines, security controls and compliance procedures of NIST SP 800 Publications.
Also incorporated Enterprise Resilience with SunGard’s Availability System.
Due to the classified nature of this position, more specifics cannot be given.
Technology 2000 - Indianapolis, IN Mar 2015 - Dec 2015
Free – Lance BCDR Consultant
Reviewed BCDR plans and test procedures documentation for clients Blue Cross Blue Shield, Nieman Marcus and JPMorgan Chase.
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HCL/BCBSRI - Providence, RI Dec 2014 - Mar 2015
Disaster Recovery Project Manager
Assigned to Blue Cross Blue Shield of Rhode Island to develop and document new Disaster Recovery plans (DR) processes and procedures for the 2015 year.
Review, update and document previous DR Plans from old service provider.
Review and update SLAs, vendor agreements and recovery site provider agreements.
Develop DR Test Run books and Test Scripts.
Conduct DR Tests to validate recovery plans.
TCS/JPMorgan Chase - Wilmington, DE Aug 2014 - Oct 2014
Business Resiliency Manager
Developed Business Resiliency and Technology Resiliency processes and procedures as part of the Global Resiliency Crisis Management (GRCM) Group.
Under the Resiliency Data Management System software platform (RDMS), focused on resiliency risk analysis, recovery planning, plan testing and plan recovery utilizing SunGard Availability System.
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WIPRO/Neiman Marcus - Richardson, TX Oct 2013 - Jun 2014
Disaster Recovery Operations Manager
Provided Subject-Matter Expertise on Business Continuity for Senior Management discussions.
Identified potential business interruptions during risk assessments.
Provided Business Impact Analysis and recovery strategies for client
Lead Risk Management initiatives and activities.
Developed, documented and implemented Business Continuity Plans for client.
Utilized SunGard LDRPS software to develop disaster recovery plans.
Coordinated with Co-Affiliates: SunGard Availability Systems and IBM Business Continuity Resiliency Services to develop BCDR testing processes and procedures.
Defense Finance Accounting Center - Indianapolis, IN Aug 2012 - Sep 2013
Business Continuity Analyst
Developed, documented and implemented COG/COOP Plans for the agency’s departments and business units according to the US Department of Defense Guidelines and Standards.
Reviewed and updated, developed and documented contingency plans created from SunGard LDRPS software.
Conducted and monitored Disaster Recovery tests performed by DFAS Business Units.
Participated in DFAS IT Security Network processes and procedures.
ST. Elizabeth Healthcare - Corbin, KY Oct 2011 - Jul 2012
Disaster Recovery Planner
Developed, documented and implemented Disaster Recovery Plans for 2 IT Data Centers serving 5 area hospitals.
Conducted Process Analysis to understand As-Is State.
Built disaster recovery plans around the EPIC-EMR and EHR medical software and supporting application software used by hospitals and healthcare providers.
Utilized HIPAA compliance standards.
CDI/Northrop Grumman - Baton Rouge, LA Nov 2010 - Sep 2011
Business Continuity Planner
Recruited by Northrop Grumman to develop the Business Continuity – Disaster Recovery components of an IT Proposal (LA CAFÉ) in response to an RFP from the Louisiana Dept. of Children and Family Services.
Met in the Washington, DC area with the members of the LA CAFÉ (Louisiana Common Access Front End) Project to develop Risk Assessment and Risk Mitigation Processes and Procedures.
Incorporated ITIL and ISO 27002/27003 standards within the proposal.
Technology 2000 - Indianapolis, IN Nov 2009 - Oct 2010
Free – Lance BCDR Consultant
Provided Pro Bono business advisory services to the Indianapolis small business community
Reviewed business operations Improvements/Upgrades for previous clients.
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Illinois DCFS - Springfield, IL Aug 2006 – Nov 2009
Disaster Recovery-Business Continuity Project Manager
Developed and implemented COG/COOP Disaster Recovery/Business Continuity plans for the Illinois Dept. of Children & Family Services State Agency. The plans were built around the SACWIS government – developed Child Welfare Information System software.
Developed publication-quality plans and Business IT requirements for a major Data Center migration move. Monitored disaster recovery testing per client requirements for multiple data centers.
Developed Business Resiliency and Technology Resiliency processes and procedures
Developed/Monitored test plans per IBM requirements.
Identified potential business interruptions during risk assessments.
Developed plans and specifications for High Availability (HA) Systems utilizing HA servers, RAID 5/10 SAN Systems, FTP Servers and replication/log shipping processes to be provided as a service by IBM Global Technology Services
Co-Affiliates: IBM Global Technology Services, Getronics Technology Services
EDUCATION:
University of Wisconsin Management Institute, Madison, WI
College Diploma, Technical Center Management –
US Air Force/University of Maryland - College Park, Maryland
Bachelor of Science, Electronic Engineering Technology
American Intercontinental University on Line – Chicago, Illinois
Information Technology Master’s Program (On-hold))
TRAINING:
DRI Institute, Toronto, Canada
CBCP (Certified Business Continuity Professional)
Lantech Technology Center, Indianapolis, IN
A+ (Hardware and Software)
Network+
Security +
Indiana Vocational Technical College, Indianapolis, IN
CISCO Network Systems
SunGard Systems
Strohl/SunGard LDRPS
Strohl Assurance
Certified Scrum Master
Scrum Alliance Group