Power Platform Customer Service

Name: Sai Prasad Reddy Enukonda

Phone: 469-***-****

Email: **************@*****.***

https://www.linkedin.com/in/sai-prasad-reddy-enukonda-719b6ba8/

Dynamics 365 professional with over 10 years of experience in developing and architecting Microsoft Dynamics 365 and Power Platform solutions. Skilled in implementing, configuring, and customizing Dynamics 365 CE modules, including Sales, Marketing, Customer Service, and Field Service, with proven expertise in Object-Oriented Programming using C# and integration with Azure services. Experienced in delivering scalable CRM solutions across diverse industries, leveraging Power Apps, Power Automate, and Power BI to drive business transformation. Proficient in SQL, relational database management, and software delivery within Agile and DevOps environments. Microsoft-certified, with a strong background in CRM processes and application design, fostering collaboration and aligning technology solutions with business objectives

Technical skills:

Power Platform: Power Apps, Power Automate, Power BI, Power Portals, Power Virtual Agents

Programming Languages: JavaScript, TypeScript, C#, SQL, HTML, CSS, Power Fx

Databases: SQL Server, Azure SQL, Dataverse

Cloud Services: Microsoft Azure, Azure DevOps

Other Tools: Dynamics 365, SharePoint, Git, Visual Studio, VS Code, CI/CD Pipelines

Methodologies: Agile, Scrum, DevOps, Jira

Certifications:

PL-900 Power Platform Fundamentals, Attended Microsoft Ignite,

PL-400 Microsoft Power Platform developer

PL 600 Microsoft Power Platform Solution Architecture

PL-200 Microsoft Power Platform functional Consultant

PL-210 Microsoft Dynamics 365 Sales Functional Consultant

AZ-900 Azure Fundamentals

ACS Certified Web Developer and ICT Business Analyst

Education:

bachelor's in Electronics and Communication Engineering, India (2014) JNTU, Hyderabad, India

Master of Information Systems (2018), Central Queensland Uni, Australia

Professional Work Experience:

Baylor Scoot and White, Texas D365/Power Platform Developer June 2024 – Present

Configured and customized Dynamics 365 CRM modules (Sales, Customer Service, and Marketing) to meet complex business requirement

Partnered with stakeholders to analyze business challenges and delivered scalable Dynamics 365 solutions for sales, service, marketing, and field Services teams.

Developed custom plugins, workflows, and custom entities within Dynamics 365 to address specific business needs.

Configured CRM forms, views, charts, and dashboards to improve usability and provide actionable insights to end users.

Implemented workflows, business rules, and business process flows to streamline operations and increase process efficiency.

Integrated Dynamics 365 with external platforms and systems using RESTful APIs, ensuring robust data synchronization and process automation.

Designed and implemented Azure Logic Apps for workflow orchestration between cloud services and on-premises systems, improving system integration.

Designed and deployed enterprise-level Service Bus solutions, implementing queues and topics for decoupled communication between microservices and legacy systems

Designed and extended Dynamics 365 CRM capabilities using .NET (C#)-based plugins, workflows, and custom logic with XRM SDK toolkits to meet complex business requirements.

Collaborated in the full software development lifecycle, including design, coding, testing, and deployment of Dynamics 365 and Power Platform solutions.

Customized and configured Dynamics 365 CRM environments, supporting deployment activities using Power Platform tools like Power Apps and Power Automate.

Architected Dynamics 365 CRM applications with custom data flow designs between service layers, leveraging .NET (C#) for customizations and integrations.

Designed and built Canvas-driven, Model-Driven, and web portal apps (Power Pages) integrated with Dynamics 365, improving user engagement and process efficiency.

Enhanced system capabilities through innovative solutions such as automated appointment booking processes and advanced form customizations.

Resolved data integrity issues by implementing Duplicate Detection and merging existing data within the system.

The Five Group, Perth, Australia D365/Power Platform Developer Dece 2022 – May 2024

Architected and led the implementation of Dynamics 365 CRM application design and administration for sales teams, enabling streamlined data and improved efficiency.

Customized and deployed Dynamics 365 CRM solutions, focusing on the Field Service Module to enhance operational capabilities.

Designed and integrated Shopify and other REST APIs with Azure services (API Management) to enable end-to-end automation of order and shipping data flows across applications.

Developed PowerShell scripts and Azure Functions in coordination with Power Automate to streamline provisioning processes.

Integrated SharePoint Online and on-premises environments with Dynamics 365 CRM for seamless document management and collaboration.

Established governance and security models, including business units, teams, and field-level security, aligning Dynamics 365 with organizational hierarchy and data access policies.

Developed and maintained Azure DevOps CI/CD pipelines for the continuous integration and deployment of Dynamics 365 customizations and Power Platform applications.

Configured security roles in Dynamics CRM to align with user roles and accessibility requirements.

Designed and implemented forms, views, and dashboards within Dynamics 365 CRM, enhancing data visualization and usability.

Developed solutions using Microsoft Dynamics 365, Model-Driven Power Apps, Teams, SharePoint Online, and Power Automate.

ACT Government, Canberra, Australia D365/Power Platform Developer Dece 2021- Dece 2022

Contribution:

Configured Dynamics 365 CRM forms, views, and dashboards to meet client-specific needs and usability requirements

Developed and supported user-friendly interfaces and business solutions using Dynamics CRM, integrating with external applications as required

Integrated Dynamics 365 CRM with external applications using Azure Logic Apps, ensuring seamless data synchronization.

Designed and enforced security models in Dynamics CRM, configuring custom roles and access levels to meet complex data access and security requirements.

Configured CRM forms, views, charts, and dashboards to improve usability and provide actionable insights to end users.

Built Azure Logic Apps and enterprise-level Service Bus solutions to ensure seamless workflow orchestration and system integration.

Delivered custom plugins, workflows, and Power Automate Flows, improving process efficiency and business rule execution.

Led the development of a Quality Management System Automation project using Dynamics 365, Power Apps, Power Automate, Dataverse, and SharePoint.

Delivered robust solutions using Microsoft Dynamics 365, Model-Driven Power Apps, Teams, SharePoint Online, and Power Automate.

Successfully implemented and integrated applications with external systems such as Microsoft Dynamics CRM Portals, SharePoint, and Logic Apps.

Researched and implemented innovative technologies to improve application performance and user experience.

Developed and automated workflows and business processes using Power Automate, significantly enhancing operational efficiency.

Worked on developing Data verse for teams with model driven apps with relationship to tables, assigned role base security and integration with power apps.

Hands on Azure Active Directory, Logic apps, Function apps.

Communities at work, Australia D365/Power Platform Developer July 2018 - Dec 2021

Contribution:

Worked on Quality Management System Automation project using Dynamics 365 Applications and Power platform like Power Apps, Power Automate, Data verse and SharePoint.

Developed solutions using Microsoft Dynamics 365 / Model-Driven Power Apps, Teams, SharePoint Online, Power Automate, etc.

Implemented existing & new applications and successfully integrating external apps. such as Microsoft Dynamics CRM Portals, SharePoint, and Logic App.

Worked on Power Apps Solutions to create user group Environments according to the external client requirements.

Experienced in developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server and Good knowledge of Web Development skills like HTML, CSS, XML, JavaScript, and Visual Studio.

Worked on full life-cycle implementations of Dynamics CRM solutions.

Created Power Apps and integrated with share point list to List data.

Involved in Real time workflows and plug-in implementation.

Experienced in building Business Process flows as per the Client requirements.

Build Dashboards using Model Driven Apps for different users according to the User Level Permissions.

Build Forms, Views, and Dashboards in MS Dynamics CRM.

Worked on Security Roles in Dynamics as per the Users Role and accessibility.

knowledge in Integration and Data Migration.

Practo Technologies Pvt Ltd, Hyderabad, India CRM Developer July 2014 – Feb 2017

Contribution:

Experience in UI/UX design for user-friendly interfaces.

Assisted in the development of custom business applications using PowerApps and Dynamics 365.

Integrated APIs to connect systems seamlessly, reducing manual data entry

Designed and developed end-to-end web applications using React and .NET Core, improving system performance

Developed a responsive e-commerce application using React and Node.js.

Implemented secure user authentication and payment gateway integrations.

Designed relational database schema and optimized API calls for faster load times.

Collaborated with cross-functional teams to gather requirements and translate them into functional Canvas Apps solutions.

Conducted user training sessions and provided ongoing support for app maintenance and enhancements.

Documents manage requirements and ensure version control for requirements traceability.

Assist and undertake systems deployment, configuration, and administration.

Test applications, prior to handover to the client unit i.e., deploying in production environment.

Provide end user support, including ticket management for bugs reported, as well as change management for minor features.

Communicated professionally and effectively with internal and external stakeholders

Maintained customer database in the Software daily

Helped clients in developing practice management according to the business requirements.

Managed calls with clients and arranged meetings to solve issues regularly

Responsible for meeting 80+ clients monthly in a professional and friendly manner

Resolved and trouble shot customer Issues regarding Software regularly

Helped in Digitalizing records for the client

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