Customer Service Call Center
Resume:
RAVEN M. HIBBERT
PATIENT SERVICES REP, SALON MANAGER, CUSTOMER SERVICE COORDINATOR
PROFESSIONAL SUMMARY:
I am a personable, hard-working, dependable employee with customer service, hospitality, online marketing, team lead & coaching experience. I have excellent organizational, planning, training, and communication skills. My experience has prepared me to provide exceptional customer service. I am seeking a leadership position, where my skills, knowledge and team leadership expertise can be utilized to mutual benefit.
EXPERIENCE
CITY OF MARIETTA Customer Service Rep I (February 2022 – Present)
Assist Customers via busy call center environment. Set up new service, transferring and disconnecting, electric, water, and sanitation services.
Provide excellent customer service helping with supporting customers’ needs by providing helpful information answering questions, and responding to complaints.
Making accurate calculations on commercial accounts for deposits needed to open accounts.
Assist with all duties and assignments as needed.
AMAZON WAREHOUSE FULFILLMENT ASSOCIATE (September, 2021 – April 2023), Stone Mountain, GA
Processing, packaging, and shipping orders accurately
Ensuring that stocks and inventory are well-organized and maintained
Examining and inspecting products for defects and damages
Receiving, unloading, and arranging inventory items appropriately
Discharging duties in strict compliance with amazon safety and hygiene regulations
Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures
Following the state health and safety regulations and practices
Offloading amazon delivery trucks that transport goods and/or merchandise into the warehouse.
PATIENT SERVICES REPRESENTATIVE - BENEVIS
(Januaryy, 2018 to December, 2021) – Marietta GA
Work in a National Dental call center answering inbound and outbound calls.
Perform exceptional phone etiquette.
Confirm and schedule patient dental appointments.
Track calls and follow ups
Perform duties with a focus on exception sales skills.
Provide excellent customer service in answering patient questions.
Direct patient calls to the appropriate channels when necessary.
HOME DEPOT – ATLANTA, GA
(April 2015-March 2018) Cashier
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Wipro – ATLANTA, GA
Customer Service – Tech Support, Call Center Geek Squad 2014-2015
Solve customer’s inquiries via telephone
Ask necessary questions to find out what issues customers had
Analyze people’s problems and develop effective solutions
Able to cope with different people and solving problems
Approximately 90+ inbound calls
10 inbound calls
Alorica – KENNESAW, GA
Customer Service, Call Center, Verizon Wireless
2012-2014
2+ years effective experience as a call center representative
Proven ability to make over 100 inbound/outbound phone calls every day to existing customers
Well versed in identifying customer’s needs and able to offer solutions quickly
Expert in using the customers database software for data entry purpose
Demonstrated ability to log all notes and follow up information accurately
Able to take credit card orders via telephone
Verified pricing and products for customers
TJ Maxx - West Palm Beach, FL
Customer Service Coordinator 2011-2012
Educate and trained new employees of the goals and objective of the customer
service function
Communicate daily with staff to enhance customer satisfaction scheduling for
staff and maintenance store payroll
Direct, coordinate, and manage the activities, plans and programs of the
immediate staff
Myschka Salon Spa and Gifts Atlanta GA 2006-2011
Salon Manager 2009-2011
Meet and Greet clients
Organized the details for special events, travel arrangement
Scheduled appointments, and handling of telephone, mail – in, walk- in, and
Internet based leads
Perform weekly staff meetings
Performed weekly scheduling for staff and maintenance Salon payroll
SKILLS COMPUTER SKILLS
Multi-tasking
Microsoft office proficiency
Time management
Internet Research Skills
Detail-oriented
Scheduling
Planning
1
CONTACT:
Phone:
Email:
*************@*****.***
EDUCATION
Fortis College
Associates Degree – Dental Assistant
2018
Chattahoochee Technical College
Associate's Degree- Criminal justice
2011
Osborne High School
High School Diploma
Graduated May 2009
Major: Business Management
CONTACT:
Phone:
Email:
*************@*****.***
EDUCATION
Fortis College
Associates Degree – Dental Assistant
2018
Chattahoochee Technical College
Associate's Degree- Criminal justice
2011
Osborne High School
High School Diploma
Graduated May 2009
Major: Business Management
Contact this candidate