Data Entry Administrative Assistant

Rosalind R. Lane

********@*****.***

PROFESSIONAL SUMMARY:

• Driven, knowledgeable, and focused Data Entry professional with several years of experience in progressive Customer support roles.

• Proficient in MS office excel, word and power point along with other applications.

• Created and maintained office documents: invoices, reports, and data sheets.

• Worked with Wells Fargo Bank as an Administrative Assistant.

• Well versed in administrative duties such as filing, copying, scanning and data entry.

KEY SKILLS:

• Microsoft Office, MS Word, Excel, Access, Outlook, PowerPoint, SharePoint, Oracle, Salesforce, NetSuite, Accounting, Connect, Elite, Slack, RealPage

PROFESSIONAL WORK EXPERIENCE:

Alameda Point Collaborative, Alameda, CA

09/23 – present

Administrative Receptionist

• Answers Facility phone, screens and processes telephone calls effectively, and performs proper selection for putting calls through to appropriate party

• Point of contact for various administrative and process needs

Interacts with customers and staff by answering incoming calls and addressing requests

• Processes departmental invoices for payment

• Coordinates meeting room availability

• Orders and maintains building supplies

• Processes and tracks postage spend and return postage

• Pick up sort distribute mail to appropriate parties

• USPS and FedEx errands as needed

Robert Half (Samaritan House)

San Mateo, CA

03/2023 – 09/2023

Night Receptionist

• Oversee clients in and out schedules

• Update clients written warning logs, daily task sheet and shift information

• Ability to respond when a resident emergency situation arises e.g.a personal emergency pendant. May serve as first point of contact for urgent resident situations. Assess situations, call 911 as needed and calmly relay information to 911 operators. Assist emergency personnel in gaining entrance to resident’s apartment when managers are not on duty.

• Monitors security cameras and notifies management or San Mateo County Sheriff’s Office immediately of any safety/security issues, suspicious persons or illegal activities on site.

Fragomen, San Francisco, CA 05/2021 – 02/2023

• Business Immigration Coordinator I

• Worked directly with council to support clients obtaining their green cards

• Supported clients with employment based green cards and family based green cards pathways

• Process Filing Fees

• Scanning and Filing of Physical Documents via USPS

• Data Entry loss run requests and reviewed policy checks for accuracy

• Peer Review accurate FN petitions before filing / packaging FedEx to USCIS

Wells Fargo Bank, San Francisco, CA 02/2019 – 03/2020

Legal Administrative Assistant

• Assisted (5) Attorneys (1) Paralegal with daily assignments or projects as needed

• Filed/Copied/Faxed legal documents, implementation/retrieval for outsourcing

• Scheduled/Calendaring of daily appointments

• Data Entry merchant credit card applications into MES database and Salesforce Portal

Tides (Presidio of San Francisco), San Francisco, CA 06/2017 – 02/2018

Client Services/Administrative

• Point person for processing all grants-in, for both Tides Center and Tides Foundation, high volume of grants, both from government at multiple levels and non-profit/Foundation sector.

• In-depth knowledge of Salesforce, DocuSign and various other E-Signature programs. Beginning knowledge of Fluxx

• Client contact and screener of Accounts Payable requests for upwards of 180 NGO’s, in depth knowledge of NetSuite and direct client services.

• Helped multiple nongovernmental organizations transition from paper check requests to a nuanced and detailed online system.

• Processed checks for clients and visiting clients.

EDUCATION:

High School Diploma, Castlemont High School Oakland, CA

CERTIFICATIONS:

Control Data Institute (Office Technology) San Francisco, CA

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