Customer Service General Manager
Resume:
Jessica Lanae Green
Macon, GA *****
***********@*****.***
Professional Summary
I am very Dedicated, very Motivated, Driven to strive for Success, Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Prior Authorization Representative
Broad Path HealthCare Solutions (Remote)-Remote
November 2023 to Present
My job duties are as follows: Greeting clients with Excellent Customer Service Skills, Answering all Inbound calls, Discussing medications, Receiving prior authorizations, approvals from insurance firms, and nurse managers. Appeal insurance companies, after prior authorization refusals. General Manager
Courtyard by Marriott-Columbus, MS
February 2023 to Present
Greeting and checking all guests in and out, with excellent Customer Service Skills. Answering all questions, for guests. Making Sure, all administrative duties, were properly completed. Completed Night Audit for, overnight guests. Performing all P&L, for the month. Customer Service Representative
Maximus Health Services-Remote
January 2023 to November 2023
Working from home, providing Customers with excellent customer service skills, assisting customers with billing payments, or any additional questions. etc. Assisting Customers with calls, operating in a fast pace. Duties also included: Inbound& Oubound calls, Assisting with Cold calling. Floor Analyst Supervisor
Mercedes-Benz Group-Tuscaloosa, AL
January 2023 to September 2023
My job duties were as follows, assigning tasks with the production needs, making sure all assembly work was properly completed upon request of higher management, following all SMP guidelines, answering all calls from management, assigning group tasks, etc. Operations Manager/General Manager
Amazon DSP-Birmingham, AL
January 2022 to January 2023
My job duties are as follows, Operating the warehouse, making sure all delivery drivers, are properly set up for all deliveries, Dispatching all deliveries for drivers. My job duties, are hiring, terminating, orientation etc. My job duty and purpose at this location, for teamwork, Stamping, and packaging products.
Operations Manager
United airlines-Atlanta, GA
March 2019 to December 2021
My job duties are as follows: loading and unloading cargo for passengers. Cleaning inside plane, assisting with all needs for passengers. Assisting Customers with excellent customer Service skills, Assisi ting Administrative with all paperwork. Working alongside with General Manager, Leading a team of 30 employees, Responding calls back to dispatch.
Assistant Operations Manager
Walmart eCommerce-Union City, GA
November 2016 to January 2019
My job duties were as follows: Operating ware house, followed with my Vice President, making sure all employees were on post, and following all guidelines, arranging meetings with all members of management, Following SMP guidelines, Packaging, and sealing all labels for proper shipment, to and from the warehouse. Loading dock for all drivers, to come in and out dock. Leasing Agent
The Summit Apartments-Atlanta, GA
October 2016 to January 2018
My job duties were as follows: Building relationships, greeting all guests with Excellent Customer Service. Preparation of legally compliant leases. Verifying renters income and processing monthly payments. Answering telephones, Supporting record keeping, Financial transactions, and renters complaints. Making sure to follow up with renters, answer any questions that may be addressed. Department Manager
Wal-mart Superstores-Macon, GA
October 2013 to October 2016
Managed a crew of 11, not including myself. My duties were as follows, unloading trucks, placing online orders, Answering telephones, Inventory counts, Assisting with all administrative duties(Opening and closing reports, daily and weekly reports as well, )Making sure all technicians have all proper equipment for all services provided. Assisting technicians writing all orders for services needed. Assistant Store Manager/Store Manager
Old Navy Stores-Macon, GA
December 2012 to October 2013
Managed a crew of 30, not including myself. My duties were as follows, assisting entire store with merchandise, Assisting all customers with customer service needs, Managed store operations, Assisting store managers with all administrative duties(Opening and closing reports, bank control, assisting with interviews, scheduling, ) Monitored performance levels of all employees, Ability to motivate and develop employees for long term growth.
Customer Service Supervisor
Direct Tv-Remote
January 2009 to November 2012
My job duties were as follows: Assisting Customers with all Billing and Technical issues, Greeting all Customers with excellent Customer Service skills. Assisting with supervising all calls, between customers and employees. Assisting Customers, with some administrative calls. Assisting Customers working from home. Duties also included: Cold-calling, Inbound &Outbound calling. General Manager
Taco Bell-Lima, OH
February 1999 to August 2005
Managed a crew of 15, not included myself, My job duties were as follows, Total responsibility for store operations and profitability. Performed all administrative duties in a timely manner, including daily, weekly, and period reports, payroll, and performance reviews. Monitored Performance levels of all employees, insuring quality training for all new hires. Ability to motivate and develop employees for long- term growth. Responsible for cash controls, and bank deposits. Placed food orders, and checked truck delivery. Focused on customer Service, and transaction times. Education
Bachelor's in Business management
Clark Atlanta University - Atlanta, GA
September 2005 to January 2009
High school diploma
Lima Senior High - Lima, OH
August 1999 to June 2004
Skills
• RF Scanner (5 years)
• Customer support
• Store management (10+ years)
• Filing
• Profit & Loss
• Supervising experience (10+ years)
• Restaurant Management (10+ years)
• Microsoft Word (10+ years)
• Warehouse Inventory (10+ years)
• Warehouse Distribution Experience (5 years)
• E-Commerce (5 years)
• Property Leasing (5 years)
• Sales
• Quality Control
• Inventory Control
• Confident (10+ years)
• Microsoft Office (10+ years)
• Packaging (10+ years)
• Cost control
• Quality Assurance
• Logistics
• Load & Unload (10+ years)
• Warehouse Management (10+ years)
• Recruiting (8 years)
• Sales Management (10+ years)
• Manufacturing (10+ years)
• Management Experience
• Budgeting
• Human Resources
• Operations Management (3 years)
• Freight Experience
• Management (10+ years)
• Customer service (10+ years)
• SAP
• Night Audit
• Excellent customer service skills (10+ years)
• Typing
• Retail Management
• Forklift (5 years)
• Windows
• Payroll (10+ years)
• Store Management Experience (10+ years)
Certifications and Licenses
CPA
Driver's License
Property & Casualty License
Life & Health Insurance License
Insurance Producer License
ServSafe
Additional Information
Summary of skills: Consistent Customer Service, with proven ability to attain goals, and objectives. Strong work ethic, with competitive and an confident spirit. Excellent Customer Service skills. Ability to create a positive teamwork atmosphere.
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