Customer Service Graphic Designer

Stephen Sockol

Marlborough, MA ***** 978-***-**** *****@*********.***

Summary

Creating opportunities by years of forward-facing customer service and solution provider. Alternative medicine enthusiast. Problem solver through break-fix approach. Strong technical background in audio and video focused in technology installation and service field support, as well as control programming, Dsp programming, Network configuration, and Field Engineering. Hands on worker that likes to give 110 percent for every project. I solve your problems threw methodically testing techniques that I have learned in my 28 years' experience in the field. Production managing, audio set up, FOH and Monitor operation for all size concerts 500-180,000 people around the World. Customer service and client satisfaction threw sales and service with a strong customer-based relationship approach. QA for software and hardware on range of electrical, mechanical, and software-based products. Specialties: Strong business knowledge, accounting, day to day management. Managing people from small to large groups. Electronic bench work modifications to board level circulatory, Inventing, live sound, audio recording, video displays and rigging. Av over ip, led video walls, video mixing, video processor configuration. Wood working, modeling, drafting, programming integration software and dsp products, tuning sound systems. new product development, B2B relations, digital signage, wholesale, commerce, Video-wall, Network setup. Crestron certified programmer, qsc certified programmer, extron programmer, bose programmer and acoustic modular, peavy media matrix, drive thru s, cinema audio, uci graphic designer, lua coder. Hardworking professional with expertise in equipment, connections and displays for on-site and remote audiovisual systems. Talented in diagnosing and resolving system issues to maintain schedules and meet needs of diverse productions. Manages time well and works great with both technical and non-technical personnel. Skills

Recording

Legal Writing

Networking

Sound

Bose

Sound Reinforcement

QSC

Extron

BIAMP

ELECTRONICS

Crestron

Audio mixing

Video wall configuration

Videowall design

Audio video design

Low voltage

Sales

Customer service

Customer support

Customer training

Production Management

Video editing

Computer skills

Events management

Computer networking

Debugging

Signal processing

Software testing

Bluebeam

IT

Project engineering

IP networking

HTML5

Quality assurance

Construction

Mac OS

Project management

Windows

VoIP

Telecommunication

Property management

Woodworking

Events Management

Drafting

CAD

Budgeting

Troubleshooting

Product Development

AutoCAD

Management

Internet of things

System design

Revit

Business development

Marketing

Maintenance

Software troubleshooting

Cabling

Computer hardware

Field service

Accounting

TCP/IP

Microsoft Word

Microsoft Excel

Analysis skills

Multicast and Unicast network configuration

LAN

Network protocols

Instrument tuning

Equipment Repairs

Mixing and mastering

Analog recording

Music production

Live recording

Sound design

Audio Editing

Equipment Maintenance

Experience

AUDIO AND VIDEO ENGINEER 09/2024 - Current

Lasso Workforce - Boston, MA

Installed and configured video equipment for live events. Configured and tested system connections to ensure proper operation. Troubleshot technical issues with audio and video systems during live events. Set up and adjusted sound systems for live performances, rehearsals, recordings, and broadcasts. Monitored sound levels during recording sessions and live events to guarantee quality recordings. AUDIO AND VIDEO ENGIEER 09/2024 - Current

CAVL - Boston, MA

Installed and configured video equipment for live events. Configured and tested system connections to ensure proper operation. Troubleshot technical issues with audio and video systems during live events. Set up and calibrate sound systems, amplifiers, microphones and other audio equipment. Mixed live audio sources such as vocals, instruments and playback devices during performances. Adjusted sound levels to ensure optimal quality of sound. AUDIO/VIDEO ENGINEER 09/2023 - Current

AVI-SPL - Boston, MA

Working with the avi spl global team to support two global accounts as they expanded across the globe This role has me programing DSP and control systems utilizing Qsc and Crestron I utilized many of there product lines including some acpr applications for there conferencing needs I also get to work on Biamp Tesira DSP and control integration on many projects as well as Shure DSP products when needed to fill the gap

Utilizing many software applications to configure the complete system I am responsible for the set up complete vlan networks with multicast as well as other specific regiments based on the Av design we are utilizing different routers and multiple switches to handle the video heavy projects Remote configuration as well as audio tuning of all equipment to include Crestron nvx as well as many other manufacturers that are in the design

I am working closely with third party team on the deployment of each installation and commissioning Other responsibilities include remote support of other field engineers around the globe as we deploy these systems in countries that have local avi spl offices

This role keeps me moving on something different every day whether it is setting up Crestron 1 beyond automate vx systems, or vaddio camera systems integrating atem switchers analog way products as well some live sound boards for the larger rooms

Also created uci user guide as well as a commissioning check list to certify each system to the highest standards Great client with an amazing team of talented professionals that I have the privilege of working with everyday AUDIO/VIDEO ENGINEER 08/2023 - Current

Catv solutions - Boston, MA

This role had me create the Crestron control and uci program as well as the DSP programming I worked along side with the internal team to program and deploy higher education facilities in Cambridge Massachusetts

Havard Kennedy law school had me base the programing and uci design that was generated through a consultant bid with a client that had 50 rooms up and running and needed to keep the same look and feel for their new system which was a complete redesign of the current system We utilized Crestron VC4, multiple touch panels one is programmed in HTML 5 and the others in vt pro Integrated fusion service as well as deployed some great planar displays backed by extron cross point switcher, and rounding out the audio it was driven by Biamp Tesira utilizing Dante with microphone support from sennheiser and Shure to deliver a great training/conference room for a zoom experience featuring aver cameras Also configured Av network to support control, video, and Dante while integrating on to the clients secure network for touch panels, control processed, cameras which utilized rtsp streaming OWNER 01/1998 - Current

Kindsound - Ashby, MA

Company Overview: New England based AV labor provider and wholesale solutions, Specializing in National Accounts and Enterprise level clients

Products sold Audio Video solutions, Video teleconferencing, In home new tech solutions at wholesale pricing New Construction, Remodel's, System tune up's and Upgrades Clients include Mazda, BMW, Mercedes, VW, ANF, Jc Penny, American Eagle, Guess, Lacoste, Talbots, Loft, Morton's Steak House, Panera bread, TGIF, Pf Changs, Legal Seafoods, Olive Garden, Chilies, Taj Hotel, Doubletree, Holiday Inn Merrimack Family Medicine, Harvard Vanguard Hospitals, Harvard, Harvard Kennedy Law school, Fidelity Investments, State Street, Ptc, and many more

Sales, Design, Installation, Control and DSP programing and commissioning of Audio video systems Dealer of most major Audio and Video as well as technology manufactures Sound Consultant for and Event Production Manager, Production and Logistic planning Manage all aspects of the business and maintain yearly contracts with organizations and executive accounts Over 4500 Events on the books and still counting, Extensive Mixing around the world threw Touring Kindsound audio/visual consulting specializes in Sales and installations of Audio Video Systems, that are tailored to your business or event

We use the context of your business and unique brand attributes to develop the strategies necessary for success in the installation or production of your AV system or live event Our goal is to provide you with a professional solution We offer a wide variety of services ranging from box sales, audio and video content audio video installations for commercial retail, restaurant or nightlife locations Let us create a unique sound experience for your next event, whether it's an intimate party or a concert in a 20,000 person venue

Whatever your needs may be, our priority is to create an atmosphere of sound and music to delight the senses New England based AV labor provider and wholesale solutions, Specializing in National Accounts and Enterprise level clients

FOUNDER 10/2007 - 04/2024

Organicone - Ashby, MA

Real estate owner, Managed and ran 60 acre farm, as well as owning investment properties with tenants, Maintain all maintenance, tenant sourcing and financing

FIELD ENGINEER 09/2021 - 07/2023

DGI Communications - Billerica, MA

Commissioning commercial installations for control, audio, video, online meeting spaces Worked with control programs to modify and configure Modified and wrote Dsp files, set up routers and switches, worked with client on training and modification requests Worked with Project management and engineering to deliver project per scope and drawing sets Responsible for tuning and eq'ing audio systems and configuration of video walls and digital signage players Worked with programing team to debug code and make modifications to uncompiled code for Crestron, QSC, Extron systems

Dsp software used, Biamp, QSC, Bose, Audio Architect, Extron, Crestron, as well as many others per requirements of the project

OWNER 11/2017 - 06/2022

Emmergincbd - Ashby, MA

Emmergincbd consists of Farm, extraction finished goods in the cbd space We are distributed in 30 locations on the east coast We give a full seed to sale solution for our customers as well as white label customers who choice to build their own brand

SOUND ENGINEER 05/2007 - 05/2014

Scorpio Sound Systems - Bridgewater, MA

Prepped large concerts in warehouse

Set up for touring national bands in large venues, worked as A1, A2, FOH and Monitor Engineer, system tech; responsibilities included hanging system, tuning system and working as company liaison to touring engineer to facilitate all of their needs

Worked in all of the major venues across New England AUDIO ENGINEER 04/2006 - 04/2014

Atomic Pro Audio - Rutland, VT

Set up for touring national bands in large venues, worked as A1, A2, FOH and Monitor Engineer, system tech; responsibilities included hanging system, tuning system and working as company liaison to touring engineer to facilitate all of their needs

Worked in all of the major venues across New England SOFTWARE ENGINEER TECHNICIAN III 01/2010 - 01/2011 Bose Corporation - Framingham, MA

As part of a product development team, this role consists of using many different skill sets from day to day My primary roll is system integration, This role has me testing software and hardware to test plans defined by product managers and Software QA Engineers

I also perform hardware modifications and testing on the circuit board level to measure performance and diagnose bugs associated with the product

This role also allows me to work closely with the marketing team to help put demonstrations of the products we are working on

TECHNICAL SERVICE COORDINATOR 01/2008 - 01/2010

Bose Corporation - Framingham, MA

Coordinate service for direct national account team Client base includes Hollister CO, Pacific Sunwear of California Inc, BJ's Restaurants, Kohl's, TJX Company, PF Chang's Audio system tuning for Hollister Epic Store in SoHo NYC, Abercrombie & Fitch flagship store on 5th Ave in NYC, Hollister corporate campus, and Hollister chain retail stores For these tuning procedures we used a reference curve that was created onsite with the client, we then matched the reference curve in 129 zones at Epic location using systune After this job the client asked us to branch out to their other locations where we repeated this procedure for the different stores with different layouts and various products that had been previously installed Project manage large projects with over 500 locations, developed scope of work, DSP file, hired contractors and managed the projects over 60 day periods

Projects include DMX Retrofit, Hollister Spring and Fall PMP, and in-store speaker relocation project PRODUCTION MANAGER, FOH SOUND ENGINEER 03/2005 - 08/2007 MATISYAHU - New York, NY

Managed production for 300 shows per year all over the world Venue sizes ranged from 1,500 to 60,000

Tuned front of house system using smart live, mixed live show on Digidesign console and created archive and mastered to be uploaded to artist website

Mixing experience in most types of venues and amphitheaters across the United States, and international touring in over 40 countries

Managed a touring party of 15 technicians and I was responsible for sub contracting 20 local union workers to set-up staging, rigging, lighting, and sound

Tour accounting and tour management

MIX ENGINEER 01/2005 - 12/2006

MATISYAHU, GOT NO PLACE TO BE, SONY RECORDS

Arranged for retrofit of a night club in Tel Aviv, Israel and brought in multi-track equipment and recorded over the course of two nights

Mixed live DVD in 5.1 at Avatar Studios

Worked with video production house to bounce mix from 5.1 to track and helped line up audio with video SOUND ENGINEER 01/2004 - 12/2006

Higher Ground - South Burlington, VT

Designed and Installed sound system in 400 person venue and maintained system health Operated as chief audio technician in 700 person venue and maintained system health as onsite A1 and mixed for many national bands

FOH SOUND ENGINEER 06/2000 - 01/2004

addison groove project - Boston, MA

FOH engineer for National touring band

Mixed in small to medium venues using in house gear, As well as many festival performances SOUND ENGINEER 06/1998 - 06/2000

Taft Sound - Uxbridge, MA

Sound Engineer for New England based audio company, responsibilities included mixing at night clubs that the audio company had permeant installs in

Venues included: Harpers Ferry, Plantation St, Sit n Bull Pub, Sharkies, and others Responsible for setting up and mixing sound for wedding bands, GB party bands, and Cover bands for private functions such has colleges, festivals, corporate for large Companies, fundraisers and weddings These venues mostly were in in high profile hotels in the Boston area Education

Benjamin Franklin Institute of Technology - Boston, MA ASEE Electronic Engineering, 01/2003

Websites, Portfolios, Profiles

http://www.kindsound.net

linkedin.com/in/kindsound

Certifications and Licenses

Biamp Tesira, Present

QSC Qsys control 101, Present

Crestron Programmer, Present

Bose Control Space, Present

Dante Level 1, Present

Dante Level 2, Present

Crestron DMC D4K, Present

Crestron Essentials of Programming, Present

Crestron Core Track, Present

Peavy Media Matrix, Present

Crestron Essentials, Present

3M TX-1, Present

Driver's License, Present

CCNA, Present

CompTIA Network+, Present

Qsys level 1, 02/23

Accomplishments

Strathmore Who's Who 2024

References

References available upon request.

Contact this candidate