Medical Records Customer Service
Resume:
Catrin Johnson 254-***-****
**********@*****.***
Objective Seeking a career opportunity in Medical Records or Customer Service with your team where I can apply my below mentioned skills. Work Experiences
Freedom Urgent Care under Premier Healthcare, Harker Heights, TX 2/16/21 to 10/25/2024 Customer Service Representative: Workers Compensation
● Coordinated care for workers comp patients with the adjusters and nurse case managers
● Facilitated transfer of care for patients
● Managed distribution of records with employers and insurance companies
● Obtained claim and adjuster information for workers comp patients
● Managed scheduling for workers comp and urgent care
● Troubleshot claims issues
● Extensive email and telephone communications
● Worked with Microsoft Word, Excel, Exparity
Teleperformance, Killeen, TX January 2019- February 2021 Call Advocate
● Provide medical benefits and claims for Highmark Blue Cross Blue Shield to Medical Providers and Medical Facilities
● Investigate medical claims that medical providers have questions about
● Experience with Medicare Advantage Plans
● 97% or higher on quality scores
● Current with HIPAA, cybersecurity, and training classes Government contract at Darnall Army Medical Center American Staffing Partners, Bethlehem, PA 06/01/16 to 11/12/18 Medical Records Clerk
● Processed and coordinated Medical Records for retirement
● Filed and maintained medical records
● Maintained multiple Excel SpreadSheets
● Operated computer terminal for Data Entry
● Retrieved and edited information from Database
● Operated hospital information systems
Just in Time Staffing, Round Rock, TX 10/01/15 to 5/31/16 Referral Management Clerk
● Contacted and coordinated appointments for customers
● Processed medical referrals for maintenance of customers health care
● Gathered medical information to streamline medical care at other facilities Catrin Johnson
**********@*****.***
● Operated computer terminal for Data Entry and operated hospital information systems
● Compiled documentation for customer travel reimbursement
● Retrieved and edited information from Database
TMI, Bethlehem, PA 02/19/02 to 9/30/15
Patient Appointment Clerk
● Scheduled appointments on hospital call in system
● Assisted and directed customers to relevant clinics Education
Augusta Technical College, Augusta, GA 8/1984
Certified Emergency Medical Technician
Augusta Technical College, Augusta, GA 06/1982
General Education Diploma
Interests
Working with others, the Health Care System, learning new things, and gaining new experiences References
Sweena Florian
300 West Central Texas Expressway
St. 115
Harker Heights, TX 76548
PH# 254-***-****
Regional Manager
Mrs. Tobie Bradley
3623 Levi Dr.
Killeen, TX. 76542
PH# 254-***-****
Former Supervisor
Sarah Hill
300 West Central Texas Expressway
St. 115
Harker Heights, TX 76548
PH# 210-***-****
Occupation Medical Billing Specialist
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