Scrum Master Continuous Improvement

Sachin Santhosam

Technical Scrum Master

Email : ****************@*****.***

Mobile : +1-848-***-****

https://www.linkedin.com/in/sachinsanthosam/

Visa: H1B

Professional Summary:

23+ years of experienced IT professional including 10+ years as Scrum Master with proven expertise in Agile, Scrum Agile project management, Scrum Master and business analysis

Led multiple Scrum teams through the entire system life cycle, ensuring timely delivery of high-quality software solutions and effective Agile ceremonies.

Expert in Scrum frameworks, backlog management, sprint planning, and performance tracking to enhance productivity and maintain high-quality deliverables.

Strong communicator and servant leader, fostering collaboration and coaching teams to adopt Agile best practices for continuous improvement.

Guided teams and stakeholders on Scrum principles, ensuring successful project execution and alignment with business goals.

Results-driven Scrum Master, improving team performance, solving problems, and driving accountability across cross-functional teams.

Demonstrated skills in stakeholder management, ensuring smooth communication and aligning with business objectives to deliver maximum value

Mentored and developed the Scrum team members by regularly facilitating retrospectives and providing guidance to promote continuous improvement and growth

Experience in managing cross-functional teams, facilitating agile environments, driving product development from conception to implementation.

Generated project and sprint reports to provide visibility of the project s overall performance

Significant hands-on experience in creating and prioritizing user stories, and leading teams to deliver software products according to deadlines and within budget

Professional Achievements:

Immensely contributed in R&D and solutioning activities by JK Tech.

Outstanding Service Award for QAD MFG/PRO Customer Support by QAD

Outstanding New Comer Award By Virtusa

Outstanding Contributions in helping the team to meet deadlines on time with Quality for Bulldog Project By Virtusa

Extraordinary Contribution towards Recruitment as a Panel member By Virtusa

Excellent Performer Award by HCL Perot Systems

Key Skills:

Programming Languages: Python, SQL, R

Data Analysis Tools: Pandas, NumPy, Matplotlib, Seaborn

Database Systems: MySQL, PLSQL, SSIS

Business Intelligence Tools: Power BI, Tableau and Microsoft Fabric

Cloud Technologies: Azure,Azure Data Factory, Azure Databricks and Azure Data Lake Fundamentals

Cloud Platforms : AWS, Azure and GCP

DevOps : Azure CloudOps

Project Details:

Company: CAT Technology Inc, USA Feb 2022 to Till Date Client : US Global Solutions

Role : Technical Scrum Master

Product: velaivendum.com and Childbazaar.com

Technology Used: OpenEdge 12.2, PASOE, RESTAPI, React JS, HTML, CSS, JavaScript, Power BI, Fabric Responsibilities:

Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

Led and coordinated Agile ceremonies for more than two Scrum teams, ensuring efficient sprint execution and timely delivery of job portal features.

Worked closely with product owners, Business Analyst, developers, and UX/UI teams to enhance user experience and meet business goals.

Gathered, analyzed, and prioritized platform requirements, ensuring seamless job posting, candidate management, and employer interactions.

Identified potential risks, dependencies, and technical challenges, proactively addressing them for smooth development across multiple teams.

Implemented feedback loops, monitored key performance metrics, and optimized platform features to improve user engagement and retention.

Protect development team from outside distractions, impediments, or team conflicts, and maintain Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.

Focus on product backlog project timeline.

Work closely with product owner in backlog management and continuous delivery of features.

Led the development efforts of autonomous and highly aligned platform teams towards their goals.

Mentored and coached direct reports and others in the team, working closely with the competency leads, to develop them into top performing individuals who would excel at what they did.

Closely working with Data scientist, developers, QA, DevOps to ensure on time delivery.

Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.

Closely work with Product Owner and Stakeholders to achieve Spring Goals

Applied agile methodology to shorten cycle time and achieve target margins.

Led sprint reviews and planning meetings to promote full team engagement.

Worked closely and listened to team members' feedback to identify issues and resolve conflicts.

Communicated project updates to stakeholders at all levels.

Partnered with project team members to identify and quickly address problems. Company : JK Technosoft Ltd,India

Client: Greenway /Unicorn/MeridianRx / Centene,USA Nov 19 -Feb 22 Role: Technical Scrum Master

Project : MeridianRx Part-D Claim Processing & Unicorn HR Product Modernization Technology Used: OpenEdge 11.7 & 12.2, PASOE, RESTAPI, React JS, HTML, CSS, JavaScript, Power BI Responsibility:

Facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives for teams working on MeridianRx Part- D claim processing and Unicorn HR product modernization, ensuring alignment and timely progress.

Coordinated with product owners, business analysts, and cross-functional teams to define and prioritize requirements for Part-D claims processing and HR product modernization.

Oversaw multiple Scrum teams working on different aspects of the MeridianRx claims and Unicorn HR modernization, ensuring smooth coordination and alignment on shared goals.

Identified and proactively removed blockers impacting the progress of both the claims processing system and HR product modernization, ensuring continuous delivery.

Assessed risks and dependencies related to claims processing and HR modernization, and worked with teams to develop strategies to manage and mitigate them effectively.

Worked with teams to implement best practices in Agile, improving productivity and collaboration for both the MeridianRx and Unicorn HR projects.

Maintained clear and regular communication with stakeholders to provide updates on progress, challenges, and key metrics related to claims processing and HR product enhancements.

Provided ongoing coaching to team members on Agile principles, helping them grow their skills and improve their contributions toward MeridianRx claims and Unicorn HR projects.

Utilized burn-down charts and other metrics to monitor sprint progress, ensuring teams stay on track and meet delivery goals for both the claims and HR product modernization initiatives.

Encouraged teams to continuously reflect on and improve their processes, applying feedback from retrospectives to refine workflows and improve the quality of MeridianRx Part-D claims and Unicorn HR product enhancements. Company: EduCampus Technologies July 07 – Nov 19

Role : Senior Technical Lead & Technical Scrum Master Product : e-Campus Suite

Client : James Cook University, Singapore

Product : Remote Scan Management

Client : MGS

Environment : Progress 9.1D(Character GUI), Progress DB, AppServer, ADM2, Crystal Report Responsibilities:

Led a team of 15 members in requirement analysis, translating business needs into technical specifications for Admission and Library Management Systems.

Prepared comprehensive Technical Specification Documents outlining system design, architecture, and integration for key modules.

Created Work Breakdown Structure (WBS) to effectively allocate tasks and ensure timely delivery of project milestones.

Provided ongoing technical support to team members, addressing technical challenges and ensuring adherence to coding standards.

Developed and maintained Progress 4GL coding standards document, ensuring consistency and quality across all deliverables.

Conducted technical code reviews to ensure adherence to best practices and optimize performance across systems.

Designed and developed Progress 4GL character-based GUI programs for modules including Gate Entry, Digital Library, and Book Issue/Return.

Built and optimized Accounts Payable and Accounts Receivable modules, integrating financial processes with Admission and Library Management systems.

Created and maintained Crystal Reports for the Admission, Library, and AP/AR modules, ensuring accurate and timely data reporting.

Led client meetings to gather requirements, present progress, and deliver project demos, ensuring alignment with client expectations.

Managed project timelines and ensured successful and timely delivery with full ownership of project delivery.

Implemented peer review processes and prepared detailed checklists to ensure the quality and accuracy of developed code.

Coordinated with stakeholders to resolve any issues and ensure smooth integration across systems.

Played a key role in the deployment and release processes, ensuring that all modules were tested and successfully implemented.

Acted as the primary point of contact for technical queries, providing clear and timely communication across all team levels.

Coordinated with stakeholders to define requirements for the CTScan report system, focusing on scalability, security, and accuracy of data.

Implemented the DICOM Viewer to display scan images, reports, and related medical data, ensuring smooth viewing and navigation for healthcare professionals.

Developed APIs to retrieve CTScan data and integrate it into the report system, ensuring real-time access and processing.

Designed and developed business analytical dashboards to track metrics such as scan types, referred doctors, patient demographics, and scan locations.

Created custom filters for dashboards to enable users to analyze CTScan reports by scan type, doctor, or location for efficient decision-making.

Worked closely with the data team to integrate CTScan report data into a centralized data warehouse for easier access and reporting.

Company: Virtusa May 2006-June 2007

Client: Iron Mountain, USA

Role : Technical Lead

Environment: Progress 4GL(CHUI),Eagle IQ and Progress DB Project : SafeKeeperPlus(Reverse Migration and Bulldog Project) Project Details : To prepare a functional specification document for two modules in SKP. Customer setup and Communicators were the two modules analyzed and documented. Bulldog release pertains more on developing 4 new Shredding Reports, Reports Chunking for Record Center Application and 2 SKP Reports. Responsibilities:

Analyzed the SafeKeeperPlus Progress 4GL codebase, database schema, and trigger logic to prepare a detailed technical specification document with process flow diagrams.

Developed backend APIs for Order Enquiry, Order Quotation, and Purchase Order modules using Progress 4GL and Progress Database to enhance system functionality.

Authored a comprehensive Progress 4GL Coding Standards document to establish best practices and ensure consistency across the development team.

Designed and implemented generic persistent and super procedures to optimize the development and execution of shredding reports.

Delivered technical training sessions on Progress 4GL for new joiners, accelerating their onboarding and productivity.

Conducted in-depth technical code reviews to ensure code coverage, adherence to standards, and performance optimization.

Managed and participated in daily status calls with business stakeholders to provide updates, address concerns, and gather feedback for iterative improvements.

Coordinated database and application-level optimizations to ensure high performance and scalability of delivered solutions.

Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues during development and deployment phases.

Successfully delivered the project on time, maintaining high-quality standards and meeting stakeholder expectations. Company: Cognizant Technologies April 2005-April 2006 Client: Intrum Justitia, UK

Role : Associate

Environment : Progress 91.D, ADM2 and Progress 9.0 DB Project : Fairpay System

Project Details: The Fairpay project refers to the roll out of Consumer Debt Collections including business transition, processes, development of Consumer requirements and migration(s) to a “live” low volume Commercial Debt Collections System.

Responsibilities:

Involved in design, development and implementation activities.

Designed and developed many components with Progress 4GL that supports multiple databases.

Written complex Dynamic Queries in database and developed reports.

Involved in Front-end design for administering the application and reports, Testing and bug fixing.

Wrote 4GL to automate the process of uploading the data from a comma separated Excel file to Progress Db. and uploading the data from Progress to the Excel file. Company: HCL Perot Systems Feb 2004-April 2005

Client: Daimler Chrysler, UK (HCL)

Role : Associate

Environment (Technical) : Progress 91.D, ADM2 and Oracle DB Project Title : Phonix Application

Project Details The PHOENIX system is an extremely versatile financial data management system for vehicle leasing, banking and finance companies. This unique software package is able to manage many processes in one integrated system and has the ability to integrate new products enabling the support of changing business needs and with the added versatility of reduction of interface problems that are common in similar financial packages. Main Modules:

PMS (Proposal Management System)

CMS(Contract Management System)

VDS(Vehicle Disposal System)

DMS(Decision Management System)

Responsibilities:

Requirement Gathering (Offshore & Onsite)

Designed Technical design specifications and involved full development

Trained Fresh Resources on Progress and brought into Development

Code Review

Took Ownership of Deliverable

Company: Progressive Software India Pvt Ltd Mar 2001-Jan 2004 Client: Progressive Software Solutions, UK

Role : Software Engineer

Environment : Progress 91.D, ADM2, AppServer, Progress 9.0 DB and Virtual Print Engine(Report OCX) Client Description: PSIL is a product-based company for CRM and have various clients in UK and USA. Project Title : e-BIsgen (a CRM Product)

Project Details: Designed to provide the perfect combination of tools required to enable any basic CRM strategy at a relatively low cost. The eBisgen Core Application can be integrated with all ERP systems and operates from a central screen in a workgroup environment, making it extremely user friendly for both your employees and your existing IT infrastructure. The powerful core application can also be built upon with any of eBisgen's add on modules, to create a truly flexible, personalized and technically advanced CRM application that molds itself to your CRM requirements, growing with your needs rather than dictating them

Main Modules:

System Setup

Sales

Purchase

Installed Base

Reports

Responsibilities:

Tested e-BIsgen Modules and Reported Bugs

Involved Bugs Fixes

Involved Design, Coding and Implementation

Developed various reports and analysis for eBisgen Modules using VPE.

Modules using VPE.

Education:

MCA from Bharathidhasan University, Trichy, Tamilnadu,India

B.Sc Mathematics from Bharathidhasan University, Trichy, Tamilnadu, India

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