Customer Service Warehouse Associate
Resume:
Amanda Brown
Bainbridge, GA *****
*************@*****.***
Professional Summary
I am an enthusiastic, hard working, self motivated, reliable and responsible individual. I am mature and adaptable to all challenging situations. I am able to work well in a team environment as well as taking own initiative. I am capable of working well under pressure as well as adhering to strict deadlines. I keep a positive mindset and I am very goal orientated and motivated for successes. I strive to be better at my job and am willing to learn and take criticism with a positive attitude. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
Amazon Fullfilment Center TLH2-Tallahassee, FL
April 2024 to Present
• Received, inspected, and documented incoming shipments of products
• Efficiently organized and maintained inventory in accordance with company standards
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Performed regular quality checks on products to ensure they met specifications
• Collaborated with team members to complete daily tasks in a timely manner
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed all safety protocols and procedures while operating machinery or handling hazardous material
• Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
• Processed an average of 963 orders per day with minimal errors
• Reduced shipping errors by 90% through improved order verification process Cashier/Customer Service
Tacala-Bainbridge, GA
August 2023 to January 2024
• Cash Handling Point of Sale (POS) Systems
• Customer Service
• Paying attention to detail
• Able to work in a fast paced environment.
• Operating the register
• Multitasking
• Putting up inventory
• Taking inventory
• Has had several customer recognition comments about my positive attitude and friendliness while being eager to provide excellent customer service. Sales Associate
Hazel sky vape shop-Tallahassee, FL
May 2023 to July 2023
• Opened the cash register for cash, check and credit card transactions with 100% accuracy.
• Stocked and replaced merchandise according to merchandise layout.
• Priced merchandise and stocked shelves and alerted customers to ongoing and upcoming sales and promotions.
• Handled all customer relation issues in a proper and gracious manner and in accordance with company policies.
• Welcomed all customers and helped them locating items.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Answered all incoming telephone calls and answered inquiries from potential customers.
• Cleaned and organized the shop.
• Closed the shop alone by activating shop's security alarm and locking all gates over windows and doors. Correctional Officer
Apalachee Correctional Institution-Sneads, FL
May 2016 to December 2019
• Help plan, organize, and oversee daily activities of 150+ inmates
• Maintained authoritative presence to help deter criminal activity at assigned sites
• Praised for responding quickly to suspicious activity and disruptive situations
• Drafted and reviewed safety reports
• Monitor facility security via regular patrols and video surveillance
• Inspect cells and communal living areas against strict hygiene and safety standards, reporting any hazards to senior leadership
• Draft and submit end-of-shift and incident reports to the appropriate department
• Investigated grievance reports submitted by inmates
• Used force and restraint devices appropriately in high-risk situations
• Conducted evacuation drills
• Helped monitor visitors and check for forbidden items Customer Service Manager
Wal-Mart, Inc-Bainbridge, GA
January 2014 to April 2016
• Effectively supervised day-to-day front-end operations of a busy customer service department.
• Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
• Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
• Assisted store guests with all client concerns, including replacements, refunds, returns, and service warranties.
• Fulfilled and exceeded customer satisfaction goals in a consistent manner. Account Manager
Southwind Ford Dealership-Colquitt, GA
July 2011 to January 2014
• responsible for payroll, accounts payable and receivable, and billing.
• Analyzed monthly and quarterly financial statements and presented the reports to the senior management.
• Performed budget forecasts and consistently worked on costs reductions.
• Maintained accounting ledgers and monitored preparation of the balance sheets.
• Ensured compliance with federal and state financial laws. Education
2+years in General Studies
Bainbridge College
2011 to 2012
High School Diploma
Bainbridge High School - Bainbridge, GA
2010
Skills
• Data analytics (7 years)
• Account management
• Security
• Computer networking
• Cash handling
• Leadership
• Security
• Customer service
• Microsoft Access
• Microsoft SQL Server
• CCTV
• Data entry
• Account management
• Medical terminology (4 years)
• Self-motivation (10+ years)
• Leadership
• Supervising experience
• Hospitality
• POS
• Adaptability (10+ years)
• Cash handling
• Customer service
• Collaboration Team player (10+ years)
• Supervising experience
• Surveillance
• Negotiation
• Accounting
• Agile
• Time management (10+ years)
Languages
• American Sign Language - Beginner
• Spanish - Beginner
• English - Fluent
Certifications and Licenses
Microsoft Word
Present
CPR & First Aid
Present
Google Analytics
July 2020 to Present
Security+
April 2016 to Present
Microsoft Office Specialist
January 2005 to Present
Security Officer
May 2016
Driver's License
December 2012 to December 2025
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