Customer Service Entry-Level

Jake Duncan

*** * *** *, **********, UT ***** 435-***-**** *********@*******.***

Summary

Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in a job well done. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

●Customer Service

●Grilling

●Cleaning and Organization

●Food Preparation

●Facilities \maintenance

●Floor Waxing

●Basic Repairs

●Cleaning Expertise

●Chemical Handling

●MSDS Knowledge

●Work Orders

●Restroom Care

●Equipment Repair

●Groundkeeping

●Inventory Management

●Floor Cleaning and Buffing

●Time Management

●Problem-Solving

●Records Management

●Equipment Operation

●Inventory Tracking

●Shipping Coordination

●Warehouse Organization

●Item Tagging

●Cycle Counting

●Cycle Counts

●Stock Rotation

●Audit Counts

●Basic Math

●Warehouse Safety

●Safety and Compliance

●Teamwork and Cooperation

●Attention to Detail

Certified Forklift Driver

Experience

June 2024 – current

Utah State University, logan Ut - Custodian Merrill Library

Clean, vacuum and mop restrooms

Wipe down tables chairs

Clean windows, stairs and elevators

Garbage pick up, sweep outside walkways

Attention to detail, overall cleanliness of library

Kindness to students and patrons.

March 2023 - October 2023

Barbosa Foods, Smithfield UT - Cook

●Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

●Adhered to safety standards when storing and preparing foods.

●Cleaned kitchen equipment, surfaces, utensils and dishes.

●Make sure cooking oil is changed.

●Haven enough hamburgers and chicken ready to order.

●Clean and sweep parking lot.

May 2019 - October 2022

ICON Health & Fitness, Logan UT - Inventory Analyst

●Maintained accurate and up-to-date inventory records.

●Monitored stock levels to ensure availability of products.

●Developed and implemented effective inventory control systems.

●Conducted periodic inventories and physical counts of product supplies.

●Investigated discrepancies between physical count and computer records.

●Ensured proper storage conditions for all items in the warehouse.

●Analyzed sales trends to anticipate future needs and adjust inventory accordingly.

●Organized regular cycle counts to identify any potential issues early on.

●Collaborated with other departments to coordinate replenishment activities as required.

●Performed scheduled inventory counts and supply audits.

April 2011 - May 2019

ICON Health & Fitness, Logan UT - Lead Meter

●Trained new Meter Readers on proper procedures, safety protocols, and use of equipment.

●Inspected meters regularly to detect any discrepancies in readings or malfunctions in equipment.

●Developed strategies to improve overall efficiency of Meter Reading processes within the organization.

●Provided technical support to Meter Readers during difficult reads or challenging situations encountered.

●Managed a team of Meter Readers by assigning tasks, monitoring performance and providing guidance.

●Participated in departmental safety meetings and attended awareness training offered to employees.

●Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

●Used equipment, techniques and tools for task completion.

●Scan boxed replacement parts and properly placed mailing labels.

●Load UPS truck.

●Pick parts off customers’ orders.

March 2002 - September 2009

USU Housing, Logan UT - Head Carpet Cleaner

●Cleaned carpets, blinds, and drapes of all student housing.

●Cleaned carpets using hot water extraction method.

●Vacuumed and pre-treated carpets with appropriate cleaning solutions.

●Performed spot removal, stain treatment, and deodorization of carpets.

●Lead a crew of five with two trucks and four machines.

●Inspected carpets for damage prior to the cleaning process.

●Followed safety procedures when operating machinery and chemicals during the cleaning process.

●Scheduled appointments with clients for carpet cleaning services.

●Maintained inventory of supplies and ensured that they are properly stored between jobs.

●Assisted other team members in completing large scale projects within allotted timeframes.

●Maintained a safe working environment at all times to avoid injury to workers, owners, children or pets.

●Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

●Cleared snow, leaves, trash, and debris from steps, walkways and areas around building entrances and exits.

●Maintained cleanliness and appearance of premises.

Education

May 1999

Sky View High School, Smithfield UT - High School Diploma

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