Human Resources Talent Acquisition

Muhammad Wajahat Khan Ghaznavi

*******.****@*****.*** 778-***-****

PROFESSIONAL SUMMARY

Results-driven HR professional with over 15 years of experience in Pakistan & Canada, specializing in recruitment, employee relations, and benefits administration. Skilled in aligning HR strategies with organizational objectives and ensuring compliance with Canadian employment laws. Proven ability to enhance employee engagement and streamline HR processes for improved efficiency

AREAS OF EXPERTISE

Regulatory Compliance Interviewing, Recruitment, Onboarding & Offboarding Data Precision and Analysis Payroll Management Conflict Resolution Performance Management Diversity, Equity, and Inclusion Talent Acquisition Record Maintenance Policy Development and Implementation Accounts Receivables and Payables Coordination Management.

Technical Skills: MS Office Suite & Microsoft 365 Applicant Tracking System PeopleSoft HR Connect White.net Sage HRIS ADP LMS CMS

WORK EXPERIENCE

Telus Health, Canada –Admin Assistant 01/2025 – to date

Manage inbound calls, efficiently scheduling patient appointments and coordinating bookings.

Facilitate medical referrals and ensure seamless communication between healthcare providers.

Assess and address customer needs, ensuring a high level of satisfaction and service quality.

Maintain and communicate daily doctor schedules to ensure accurate and timely patient coordination.

Provide comprehensive billing information and product knowledge to support customer inquiries.

Serve as the primary point of contact for resolving issues, ensuring prompt and effective solutions.

Providence Health Care BC, Canada –HR Analyst 08/2022 – 07/2023

Advised management and employees on the displacement and bumping process. Conducted ongoing maintenance of relevant displacement documents, liaised between management, staff, and unions to schedule displacement meetings, prepared for and attended displacement meetings, provided ongoing support to displaced employees to assist in their job selections, and ensured the process was followed in accordance with the relevant Collective Agreement.

Researched, analyzed, and presented appropriate bumping options to affected staff members based on seniority, skill set, and abilities, and in accordance with the Collective Agreement.

Liaised with various HR teams, leaders, and/or employees on HR-related issues. Under the guidance of a Human Resources Advisor, provided advice and guidance to leaders in resolving labour relations and general human resources matters such as job selection and transfer, position control, occupational health and safety issues, and scheduling.

Provided overall general administrative services in support of all areas within Human Resources, including receiving, screening, recording, and coordinating routine and non-routine inquiries and correspondence, prioritizing items, responding to requests and concerns, and referring to appropriate personnel for handling.

Assisted with the coordination of the essential services process in collaboration with designated department staff by developing and distributing reference information and working materials and scheduling meetings. Participated in Labour Relations Board hearing preparation and attended hearings at the request of the Leader as appropriate to provide support to the HR Advisors.

Processed and tracked requests for postings and new hires through the use of an applicant tracking system. Received and verified the accuracy of posting requests, created internal postings for bargaining unit and non-contract positions, and processed new hire documentation.

Prepared applicant lists when postings closed, showing qualified applicants, and emailed the recruiting manager/designate the link to view applicant lists online. Moved postings to External within the Applicant Tracking System (ATS) to Recruitment when there were no internal applicants.

Acted as a backfill for the Recruitment Assistant in performing duties such as checking references and administering a variety of selection tests.

Maintained PHC’s job codes and job description codes by coordinating new codes with ESP and PeopleSoft, creating and updating codes in PeopleSoft, HR Connect, and other systems, and communicating changes to various PHC departments, including Finance, Payroll, Decision Support, Accounting, Human Resources, and Staff Scheduling.

Processed requests for union leaves of absences and personnel file reviews according to department protocols. Processed casual non-availability letters and followed up to confirm non-availability before processing termination. Conducted fit testing for staff following established protocols by providing instruction and education on the purpose, function, and use of an N95 respirator, and entered information collected into the database.

Maintained and updated various reference materials, departmental databases, and websites such as the applicant tracking system, grievance database, job description inventory, salary reports, job evaluation reports, and White.net and department intranet site. Set up filing systems, maintained, and filed all related documentation.

Prepared, generated, and distributed a variety of standard, custom reports, and ad hoc reports related to issues such as the status and disposition of vacancies, grievances, and/or job review requests, including details related to settlement costs and savings. Prepared confidential statistical data as requested, including cross-referencing data from various HR systems and other sources to identify required information.

NBP FUNDS, Canada –HR Coordinator, Admin and complaint management Manager 07/2013 – 09/2021

KPMG Swiss Audit firm – HR Officer 04/2009 – 07/2013

EDUCATION

Human Resource & Payroll Coordinator Diploma - CDI College - BC, Canada, 7/2024 (incomplete)

MBA in Human Resource Management - Preston University - Pakistan, 11/2019

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