Security Guard Customer Service

Henry F A Kollie

Tel: 343-***-**** Email: **********@*****.***

Ottawa, ON 229 Argyle Avenue

Summary

Dedicated professional with experience in various capacities of human endeavours. Motivated by the dignity of labour, I strive to contribute to societal growth. Known for a strong work ethic, diligence, effective communication, and leadership skills, I respect and value teamwork and collaboration.

Education & Certifications

AME University B.Sc. Criminal Justice & Forensic Science. 2010

- Ontario Security License 2024

- Crisis Prevention & Intervention Training (CPIT). 2024

- Workplace Violence & Harassment Training 2024

- Worker Health & Safety Awareness in 4 Steps. 2024

-Accessibility for Ontarians with Disabilities Act (AODA) Awareness. 2024

- WHMIS Certificate. 2024

- Labor Tek Working at Heights. 2024

- Standard First Aid CPR + AED. 2024

- Canadian English Assessment and Certification Course. 2024

Skills & Tools

- Loss Prevention, Law enforcement, Heavy Lifting

-Conflict De-escalation, Resolution & Management -Microsoft Teams

- Interpersonal Communication -MS Office Suite

- Project Planning & Management -Zoom

- Stakeholder Management -SharePoint

- Project Management - Attention to Detail

- Time Management - Teamwork

- Excellent Physical Fitness -Technical Proficiency

Work Experiences

Event Security, TD Place / Lansdowne. 2024-Present

Monitors entry and exit points to specific areas of the centre or stadium.

Provides Security escorts per event requirements.

Performs routine procedures utilising bag search before guests enter the vicinity.

Ensures that no prohibited items or behaviour are tolerated.

Greet and direct guests to seating and services.

Maintains open and smooth access routes throughout the seating and concourse area.

Receives and acts on complaints from patrons according to established policies and procedures.

Security Officer, Watch Guard Security Service. 2015-2023

Key Responsibilities

- Ensured the safety of clients’ property and implemented and maintained standard security protocols

- Developed and implemented standard operating procedures for incident

- Understood and enforced client-specific security needs, regulations, and protocols related to fire, theft, or break-ins

- Detected and reported irregularities, suggesting improvements as needed

Contact this candidate