Customer Service Medical Records

Mohammed Z. Siddiqui

**** * ******** ** *** ***, Chicago IL, 60645 773-***-**** ********@*****.*** Profile

My resume highlights over ten years of experience in clerical support, patient representation, switchboard operation, and tele-marketing, with a focus on customer service and document management in Chicago and Evanston. Experience working in an office setting, with strong customer service, computer and telephone skills.

Experience

RESERVATIONS AND SALES REPRESENTATIVE UNITED AIRLINES AUGUST 2021-JANUARY 2022

·Provides current and accurate fare

·Schedule, reservations, flight arrival/departure information and answers all general inquiries from customers and other visitors to the airport terminal.

·Complete all required trainings and memorize travel information and codes for local and international flights.

·Review files, records, and other documents to obtain information to respond to requests

DRIVER UBER AND LYFT JUNE 2020-AUGUST 2021 AND JANUARY 2022-PRESENT

·Passenger transportation: Pick up and drop off passengers at their destinations

·Vehicle maintenance: Keep the vehicle clean and in good working order

·Route selection: Use maps and GPS to choose the best routes to destinations

·Customer service: Communicate effectively with riders and provide excellent customer service

CLERICAL SUPPORT CHICAGO PORTABLE X-RAY SERVICES NOVEMBER 2008-JUNE 2020.

·Clerical Support

·Answer a ten-line telephone, direct calls, and take messages

·Type cards, labels and radiology reports

·Compile, copy, sort, and file records

·Review files, records, and other documents to obtain information to respond to requests

PATIENT REPRESENTATIVE EVANSTON NORTHWESTERN HEALTHCARE JANUARY 2000-OCTOBER 2008

·Compiled and maintained patients' medical records to document condition and treatment

·Entered data, such as demographic characteristics and patient history into computer

·Directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution

·Retrieved patient medical records for physicians, technicians, or other medical personnel

·Protected the security of medical records to ensure that confidentiality was maintained

SWITCHBOARD OPERATOR HUD EMPLOYEE SERVICE CENTER FEBRUARY 1996-JANUARY 1998

·Answered incoming calls, greeted callers, provided information, transferred calls or took messages as necessary

·Operated communication systems, such as telephones and switchboards

·Protected the security of medical records to ensure that confidentiality was maintained

Education

SPALDING HIGH SCHOOL GRADUATED 1989 CHICAGO, ILLINOIS

Skills & Abilities

·Multitasking, Telephone

· Technical Proficiency

·Problem solving

·Conflict Resolution

·Customer Service Expertise,

·Strong Communication Skills

·Time Management

·Data entry and management

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