Data Analysis Human Resource
Resume:
CHARITY SERWAA AFRIFA **************@*****.*** 587-***-****
Information studies graduate with strong communication and analytical skills seeking new opportunities COMPETENCIES & INTERESTS
Computer Programming
Human Resource Management
Project/Time Management
Statistical and Data Analysis
Financial Resource Management
Analytical Reasoning
Marketing and Research
Interpersonal Communication
Teamwork and Collaboration
COMPUTER SKILLS
Programming using C++
Documentation using Microsoft Word
Statistical analysis using SPSS
Presentation using Microsoft PowerPoint
Data analysis ability with Microsoft Excel
Proficient in MS Windows and G Suite
EDUCATION AND TRAINING
Bachelor of Arts in Information Studies June 2021
University of Ghana, Legon, Ghana
Second Class Honors – Upper Division; Relevant courses:
Information Technology
Principles of Management
System Analysis and Design
Automation of Information Systems
Telecommunication/Information Network
Introduction to Information Management
WORK EXPERIENCE
Second Cook /General Help April 2024 – May 2024
Dexterra, Edmonton, Alberta
Second Cook
Prepared food items for sandwich-making including select and cut breads, cut and wrap sandwiches, slice cold meats and cheese by hand or machine, and distribute meats, fillings, garnish and other ingredients on breads
Inspected visual appearance of all cold food for proper color combination and overall presentation to maintain appeal
Checked and controlled proper storage of all food items in refrigerators and freezers to maintain product freshness
Prepared and set-up a full salad bar for lunch and supper, ensuring food stocks were utilized effectively
General Help
Scrubbed, washed, cleaned, and sanitized designated kitchen and dining areas, including refrigerators, ovens, and other kitchen equipment
Cleaned kitchen and dining room floors and tables; deep cleaned as required
Washed pots, dishes, glasses, cups, etc., after each meal and as required
Restocked and rotate desserts, sandwiches, beverages, and condiments
Assisted in loading, unloading, and placing supplies and inventory
Ensured health and safety regulations and quality standards are maintained Charity Serwaa Afrifa **************@*****.*** 825-***-**** Page 2 of 2
Assistant Customer Relations Officer September 2022 – December 2022 Opportunity International Savings and Loans Company, Accra, Ghana
Assessed various customer needs and opened different types of accounts for customers daily
Advised customers on loan acquisition processes and repayment plans
Marketed financial products and gained more customers through outreach programs National Service Staff December 2021 – August 2022 Professional City Managers, Accra, Ghana
Completed national service at a waste management company in a rapidly growing national capital city of more than 2.5 million people
Collaborated with other service leaders to implement a well-organized preventive maintenance program for residential communities and industrial centers
Managed vendor relationships and negotiated pricing to obtain funds
Wrote letters, reports, and memos to support management staff, receiving and dispatching letters, filing documents, etc.
Managing Director/ Owner October 2021 – April 2024 Chaachaa Delivery Services Limited, Accra, Ghana
Coordinated staff projects, including preparing daily, weekly, and monthly work schedules
Managed finances including record keeping, balancing of accounts, paying of workers, etc.
Maintained assets and logistics including servicing, and repairing motorbikes
Oversaw procurement, customer care, invoicing, and general correspondences WORK EXPERIENCE (Continued)
Intern August 2019 – November 2019
MTN Ghana, Accra
Applied technical skills at a multinational mobile telecommunication network company
Resolved issues to meet customers’ satisfaction by listening and responding to requests
Responded promptly to questions and inquiries via phone and email in a professional manner
Interacted with co-workers regularly and actively contributed to departmental meetings
Built professional working relationships with colleagues and supervisors VOLUNTEER EXPERIENCE
Audiovisual Technician March 2020 – April 2024
Grace Mountain Ministry, Accra, Ghana
Edited and retouched images for use in weekly programs and special events
Set-up photographic equipment for team use, ensuring smooth progression of services
Took pictures during church service to populate photo bank for use in various projects LANGUAGE SKILLS
English – Fluent in Speaking, Writing and Reading
French – Intermediate level in Speaking, Writing and Reading
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