Customer Service Data Entry
Resume:
Betrayn V. Drinkard
Pomona, California 91768
*******@*****.***
Customer Service, professional with over 20 plus years of experience. I have a wide span of computer and technical knowledge. I’ve worked in serval industries, and I’m known to be a team player, who is hardworking and has a great attitude. Dynamic team player with the effective written and oral communication skills.
SKILLS
• Customer Service
• MS office (Word, Excel, outlook, and PowerPoint)
• Data Entry
• Typing Speed: 45wpm
• Billing
• Sales
• EPIC
• Various Payor Portal
• NGS Connex
EDUCATION
• G.E.D, ICT Vocational College, Los Angeles, CA
• Certification in Child Development, Citrus College, Glendora, CA (pursuing)
• Certification in Data Entry, MS office suite
PROFESSIONAL EXPERIENCE
Uber & Lyft, CA 05/2018 – Present
Transportation Driver
• Ride sharing
• Food Delivery
• Customer Service
Charter Communications, Ontario, CA 10/2019 – 4/2020 Customer Service
• Responds to all customer inquiries, i.e.: phone calls, emails, voicemails, and in-person.
• Responds to customer requests using tact and judgment.
• Handles 75 -100 inbound calls daily.
• Maintains excellent customer relations and develops customer rapport.
• Researched, analyzed, and diplomatically resolves customer issues.
• Assist customers with order, and repair requests.
• Resolves billing inquiries.
• Maintains company confidential records.
• Generates revenue by suggestive selling.
• Verify and update customer demographic and financial information. Foundation Laboratory, Pomona, CA 06/2016-04/2017
Specimen Processor/Data Entry
• Customer Service
• Verify eligibility for insurance billing.
• Quality assurance of incoming specimens.
• Data Entry of lab procedure codes and test.
• Verify and update patient and provider demographics. Kaiser Permanente -LAMC, Los Angeles, CA 09/2012 – 09/2014 Telecommunication Operator
• Customer Support.
• Answer and or route all incoming calls.
• Handled 75 -100 inbound calls daily.
• Identify crises.
• Alert and report to proper authorities.
• Maintain documentation logs Communicate emergencies with on-call physicians.
• Overhead page all emergency codes, Data entry.
Kaiser Permanente -LAMC, Los Angeles, CA 09/2014 – 12/2014 Receptionist, Pediatrics
• Assisted patients with checking in and checking out of the appointments.
• Assisted patient with taking their deductible co-payments by cash or credit card.
• Assisted patients with any follow up appointments.
• Verify and update patient and provider demographics. Kaiser Permanente -LAMC, Los Angeles, CA 12/20114 – 11/2016 Telecommunication Operator
• Customer Support.
• Answer and or route all incoming calls.
• Handles 75 -100 inbound calls daily.
• Identify crises.
• Alert and report to proper authorities.
• Maintain documentation logs Communicate emergencies with on-call physicians.
• Overhead page all emergency codes, Data entry.
Los Angeles County DCFS, Pomona, CA 04/2012 - Present Resource Parent
• Provides out of home care and support for children that have DCFS/Probation involvement. Works in collaboration with a multi-disciplinary team to provide peer support to children and parents during the family reunification or permanency process.
• Advocates for educational support, mental health services and linkage to community resources.
• Provides training and support to caregivers.
• Conduct interviews to assess placement needs and to provide appropriate services.
• Provide transportation, supervise family visits, monitor phone contact, and provide reports for court.
Kaiser Permanente -LAMC, Los Angeles, CA 11/2011- 09/09/2012 Materiel Management Store-room Clerk
• In this position I am responsible for ordering, delivery and materiel handling for the Kaiser Los Angeles service area which includes medical offices.
• One-Link and MMS systems used for ordering products, monitoring par levels and replenishment ordering.
• Maintain SOX compliance for all orders generated.
• Updates and retains MSR information and packing slips of received goods.
• Creates and maintains files.
• Answers inquiries via in-person; telephone or fax.
• Provides department assistance when requested and/or needed. Notary Public, Pomona, CA 6/2006 – 03/2014
Owner/Loan Signing Agent
• Assisted home buyers understand loan, and/or refinance documents before signing.
• Secure cashier’s checks due at signing.
• Assured quality of signatures and notarization of documents. Time Warner Communication, Chatsworth, CA 09/1996-02/2006 Customer Service Rep
• Responds to all customer inquiries, i.e.: phone calls, emails, voicemails, and in-person.
• Responds to customer requests using tact and judgment.
• Handles 75 -100 inbound calls daily.
• Maintains excellent customer relations and develops customer rapport.
• Researched, analyzed, and diplomatically resolves customer issues.
• Assisted customers with order, and repair inquires.
• Resolves billing inquiries.
• Maintains company confidential records.
• Generates revenue by suggestive selling.
Contact this candidate